’bout time. I was going through counseling trying to work through the addiction.

Can’t wait to hear it, thank you!

I can’t wait to hear it. Thank you for putting this together!

Awesome job guys! Vlad, I wanted to personally thank you for editing this show and organizing it all, thank you. I know people gave you a hard time for not releasing it on Monday but oh was it ever worth the wait.

Excellent show, thank you PSS for dumbing it down for us corporate SBSers!

Go Arnold!!! ROFL!!!!

This call is terminated!!!!

This is the most awesome sbsshow ever.

Arhnuld rules! You should do the entire show as Terminator and Rocky, that made my day.

Cant believe I staid up till 2am to listen to this podcast but it was totally worth it! You’ve got to check this one out people!

Hey guys,

Loved the podcast.

I am not a certified partner (too small) but the advisory services conversation really intrigued me. I tried to google for it but found very little so here it goes:

- What can I ask? Anything SBS?
- Are billable hours just the ones spent on the phone, can I stop and resume.
- Is it just the conversation or can I also have livemeeting support / remote assistance?
- How complex of a solution can you help me fix?

I ask because I am not a server guru and I am getting more and more customers with broken SBS installations. I can’t fix them and I can’t bill the client to learn on the spot what happened. I usually offer a reinstall.

Can PSS advisory services help me go through these servers and bring them to standards and how much time does this usually take?

You should have Aronld on more often.

Question on performance wizard - Is there a howto or a document on interpreting the results/counters? I have used it in the past without success because although I can see that the numbers change over time I have no idea what they indicate because I have no idea what causes the increase. For example, I am using more memory now than I did 6 months ago. Why? Nothing new was installed. Nothing was removed. Is it just Microsoft patches?

RolandMC,

The specifics are up at:

http://support.microsoft.com/default.aspx?scid=fh;en-us;advisoryservice

- What can I ask? Anything SBS?

Anything you like. When you set up the contract, we’ll ask you for a list of topics you want to cover and work out an estimate for how long you want to spend on each.

- Are billable hours just the ones spent on the phone, can I stop and resume.

Billing is determined by the amount of time the engineer spends working the advisory case - email, phone time, research, documentation. How much time you want to spend in any particular area is up to you. Many times, for instance, you’ll feel comfortable with 90% of a procedure, but want us to shadow a TS session (or vice-versa) when you hit a particularly hairy point in troubleshooting.

- Is it just the conversation or can I also have livemeeting support / remote assistance?

We absolutely do LiveMeeting and TS sessions. Collaborating through these tools greatly speeds up the process.

- How complex of a solution can you help me fix?

That’s hard to answer - what’s your definition of “complex”? Your best bet is to call in, and start the process if you have any doubts. Setting up the contract is free, and we will tell you if something is outside our realm of expertise. For instance, we generally won’t configure 3rd party software, and we don’t write code - although we can get you in touch with people who do if that’s your need.

HTH,
Mark

Not sure which comment page you’ll read:

Please create another feed for your shorter shows. I listened to #7 because its short, I can’t listen to #6 until the weekend though.

Thanks for doing this. Sounds like a lot of fun.

hey everybody…thanks for the awesome comments!

we appreciate all of the support and feedback we receive about the show…well except maybe the posts complaining when the show isn’t out yet, that is.

hey norris, we hear what you’re saying…and may have something available in the next little while to help ya out in that regard.

thanks again for listening!

I was going to say the same. My MP3 player has 256 MB storage so I can’t get the entire SBS Show franchise onto it.

This is my weekend, while-i’m-a-patchin’ entertainment/education but I would really love to hear the midweek stuff during the week.

The problem with Exchange you mentioned in #7 was killing me, I had no idea IMF would not scan >3M mail.

Great show guys! I’m so glad I found your show!

David Wertz

chair heel high shoes…

A nice story posted at ……