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Vlad “on the road again” and other rants
Posted: 1:31 am
December 14th, 2005
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Events, Misc, Web 2.0

Mega-rant ahead, thread lightly :) Personal Schedule I'm boarding a plane to Washington DC in a few hours so I'm looking forward to meeting some SBSers up there. Sincerest apologies to my Florida SBS kinfolk, they all scheduled their meetings today and tomorrow so making it to any/all of them was impossible. Pimpin' aint EZ I was very honored to be invited as a guest on Eric Ligman's Small Business Specialist Talk Session webcast. Amy Luby and I had a great time and the recorded webcast is available here so check it out. This was a business-style webcast giving partners an idea the kind of success they can realize from the Small Business Specialist designation. Sorry about the voice quality. Thanks for the lovely sentiments, but no, the mic was not in my mouth. And its not LiveMeeting's fault, when you have all sorts of inputs, different headsets, etc.. it is impossible to level things out. We try to at the SBS Show but it takes so much time and effort that I frankly hope Eric Ligman can spend elsewhere. Besides, this is why we have added Susanne Dansey to our lineup, so we can have some sophistication to our show. We are in final stages of integrating some classical music behind her voice in an effort to sound more like NPR :) Regarding the other comments – yes, I am shameless. I plugged no less than 10 sites during Eric's webcast not only because I'm the SBS pimp but because I believe you NEED to be informed and take advantage of every opportunity. You should know what Microsoft is offering in the way of incentives, what the customer is thinking from Susan Bradley, what the partner in USA is doing, what a partner in UK is doing, who can train you to do it, who can help you with day-to-day, etc. It is NOT easy, this is a profession people. But as to my pimp skills:

Subject: Holler at a player Heard the webcast. Two notes: 1) Step back from the mic. Just because you're in Orlando and he is in Redmond doesn't require you to yell loud enough so he can hear you over the air. Thats why you have a phone! 2) With skills like that you should blow off Google's offer. Move to Las Vegas instead and work the strip for the strippers. Those Mexicans don't have anything on you.

I have wonderful friends, don't I? SBS Show & Depth This kind of started on the feedback forums of the SBS Show #8 announcement regarding how deep we went into the patch management stuff. Philip is a good friend and I don't take his comments as criticism but I'm sure many others are wondering the very same thing so I'll come out and say it yet again. We're an SBS Show. It is about entertainment and about information for those of you that are not 100% technical. If you're in SBS and you are 100% technical you are not going to be very successful because SBS by its nature is more about business than it is about technology. With the exception of perhaps BizTalk, there is no other Microsoft product where you need to be more in tune with the customers business needs than anything else to create an effective deployment that works for your customer. If you're just a wizard jockey thats not good either but you have to have a mix of two. I've spent years supporting Microsoft platforms and meeting partners through many Microsoft roadshows and I can feel the 2×4 coming right behind me – We are NOWHERE NEAR the technical competency we ought to be in the SBS land. How many of you backup? How many of you have a patch strategy? How many of you can honestly sit down and say that you've done everything that you possibly can to secure and assure smooth business operation of SBS? If you're saying "thats me" then tell me how many of your partners and coleagues are not. This is what I looked at for years. Chris and I talked about this at great length and our conversations in private are nothing like those you hear on the SBS Show. We are both MCSE's and CCNA's and we can make you tune out of the SBS Show in a split second if we actually talk about what we do. What you can't hear during the SBS Show is the first 30 minutes of the recording we did with Susan where we kept on back-tracking trying to get her to dumb it down (a lot) because that is not the objective of the SBS Show. So what is? The purpose of the SBS Show is to educate and inform the largest portion of SBS admin users, IT professionals and owners. Most of us are not Small Business Specialists. Most of us don't have IMF or Exchange configured correctly. Most of us have heard of WSUS but do not have it implemented. Most of us consider off-site backups, disaster recovery and business continuity very important things…. but most of us do not practice it. The goal of the SBS Show therefore is to give you an hour or so and get you going immediately. Whatever excuse you have for not doing what we're talking about should be something you can do right after you listen to our show. You're busy, I get it, but you're not going to get less busy with more and more software and customers to support. If you're really technical there is the Inside SBS show by Mark Stanfill. Their show is awesome, it is like a 200-300 level Technet webcast except geared at SBS. Done not by marketing and Death-by-Powerpoint crew but by the people that live and support SBS. One day when we've covered all the essentials we will get more technical, but I know my SBSers. What is the point of explaining group policy, propagation and insides of WSUS if you haven't even installed it? If you're that advanced you're in great hands with Mark, trust me. But I know that most of you are not and Chris, Susanne and I will keep the light on for you. Thats my promise. There are several things I am really good at. Really really good at. At everything else I'm a hack at best. Every now and then I need a solid kick in the ass and I want someone to explain the very basics and once I understand the theory and execution I can figure out the syntax and all the details. Thats what SBS Show is – a giant kick in your ass to get started managing SBS and Small Business IT the right way. I will leave the rest of the commentary to Mr. Chris Rue and my right and honorable friend Susanne Dansey. Orlando IT Pro Still coming off the high from last weeks SQL 2005 Launch. Wow, what an event. Culminis really hooked us up big time, I am writing a little report explain just how/what we did. But going forward, we do have a meeting next week, Thursday, Dec 22, 2005. We will have a massive braindump event going over all the things you can use to manage the Windows Server network better. We'll review the new Windows Server R2, Exchange SP2, MOM, WSUS, baselining, BCM on the server, etc. Basically we'll take turns talking about what we use and how we use it so leave the laptop at home for this one and be ready to share.

7 Comments

MeganK |

I don’t think you need to change a thing. I listen to both your and Inside SBS shows and while I haven’t missed a single one of your podcasts I’ve missed more than a few of theirs. Yes, I know, I know, I know, I need the stuff they are talking about and I do need to get better so you are right. BUT I also cannot spend an hour a week in front of a PC with a notepad like I’m back in college. It is just not possible for me at this point to sit down and give my full and complete attention to anything.

So keep this podcast it as is at least for my sake.



Susanne |

For every installation of SBS that we do we find that the users don’t care much for back office functionality and wouldn’t drool at the thought of installing a new Service Pack. The technical stuff is left to me, you, and the techie guys who get paid to know about this stuff.

What the user wants is functionality and clear business benefits; they want to know how they can retain and exchange information securely and care more for the benefits of SharePoint and ShadowCopy than Exchange policies.

Creating a rounder overall view of SBS and the environment that we operate in provides forward thinking and offers insite for those people who cannot compromise their day job to spend hours researching the web.

The SBS Show reaches parts others cannot and ‘cherry picks’ the best bits of what is currently circulating on the SBS network.

Feedback is always welcomed and like your local SBS User Group is for the listener and by the listener. If you would like something that interests you then contact Vlad and we’ll make sure you get the most out of the show.

Thank you to everyone for the constructive feedback (positive or negative) and with your help we can keep this programme moving forwards.



cscriber |

Amen on the right level. Yes, some things are VERY basic but I like that you ask the BEST of SBS because I want to know how they answer those questions when they are posed by the business owner. Business owner does not ask for WSUS, they want to know why they have to keep on updating broken Microsoft software or if it will ever be fixed.

I just heard the best answer to that while listening to Susan Bradley. A seamingly easy and simplistic question with a very valuable answer for a lot of us in SBS land.

You are the man Vlad, keep it up!



happyfunboy |

i do hope folks don’t take the little bit of knuckleheading around we do on the show and assume that vlad, susanne and i area an sbs/smb version of the “poser mobile” posse.

vlad, susanne and i all take our clients’ businesses very seriously.

because, to be quite frank about it…when our clients succeed, then *we* succeed.

anything that occurs in any business, whether it’s it-focused or not, needs to serve one single solitary purpose: adding value to that business.

this fact is even more critical for sleek, lean businesses (notice i’m NOT using the loathed “s” word)…since they have a lot less “wiggle” room than their oversized cousins. successful businesses know how to leverage their strengths, and for most of our customers, their biggest strength is their amazing agility, and ability to make necessary changes without a lot of red tape, internal political b.s., and everything else that basically stinks in elephantine businesses.

however…if you, as a consultant, are throwing words like protocol, port, compression and eula at your clients–the business owners–you might just as well spike their coffee with sominex and put them out of their misery from having to listen to you.

it’s my personal and professional opinion that the best and the brightest folks in the it world are those that can take complex concepts and relate them in a way that is completely and utterly understandable to the non-it person.

anybody who just sneered at that last bit there might be interested to know that the number one thing every one of my company’s clients mentioned in our recent customer survey was our ability to communicate with them, and how much it meant to them to feel at ease and in control of what is happening with their systems.

i pick up new clients all the time who are scared stiff of their systems. the reason? because no one is talking to them, in a way they can understand, about what is going on.

it’s important to keep at the forefront of your mind at all times the simple fact that if clients wanted to bother with the nitty-gritty of their systems, they wouldn’t be hiring you in the first place.

if nothing else, we hope sbs show can serve as a model for how smb consultants and their clients alike can get comfortable talking to one another about the ONLY thing that matters in their relationship…the success of those clients, and how the consultant can best help them achieve that success.

one of my good buddies, eriq neale, recently wrote a phenomenal post titled “on ethics,” which stands as a perfect example of the kind of consultant-client relationship i’m talking about.

you can check out eriq’s post here: http://www.eonconsulting.net/OnQ/archives/2005/12/on_ethics.shtml

so…i really feel like all three of us here at sbs show can say, unequivocally, that there won’t be any buzzwords, jargon, or techie hoo-wah muscle-flexing appearing in sbs show. or at least…very very little of it. and only when absolutely necessary.

in fact, with the majority of our listeners being non-it folks, our goal will always be to bring these ideas and issues we think are important in ways that are understandable to the non-wirehead.

thanks everybody! for your kind attention, both to the show and to this looooong post!

chris



happyfunboy |

This post has been removed by the author.



Philipp Kohn |

Hi,

[quote]if nothing else, we hope sbs show can serve as a model for how smb consultants and their clients alike can get comfortable talking to one another about the ONLY thing that matters in their relationship…[/quote]

that´s really a good standpoint and perhaps the most important business tip I get for a long time.

As technic fan I have to remember that not all people in the world want to know how the mail gets through smtp in their mailboxes…

It have to function and nothing else.

and btw:
@Vlad thank you for the E-Mail to Susan B. I discussed the problem with wsus with here.

She already bloged about it a little bit… so I´m a bad guy… I didn´t search @her Blog … bad philipp ..bad….

http://msmvps.com/blogs/bradley/archive/2005/10/27/73167.aspx#

Regards Philipp



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