SBS Show #23 with Karl Palachuk covers the world of Service Level Agreements and a whole lot more. We talk to Karl about the importance of documentation, ways to build and manage a business, community involvement as well as many tips, tricks and ways to do it all. We talk at great length about Karl’s new book “Service Agreements for SMB Consultants – A Quick-Start Guide To Managed Services” and whats actually in it. We try to dispell some myths in the SMB IT, ask Karl about the community and the concept of paying it forward but most of all we just rave about his book and discuss what value an SMB owner can realize from a properly documented business.
Download the SBS Show #23: