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Opinion on SBS 2008, Essential Business Server and SMB computing in 2008 and beyond..
Posted: 6:41 pm
February 23rd, 2008
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Microsoft

For about two weeks I have been dodging press, peers and clients that wanted to find out about 2008 and how it is going to fit into their future plans. I was quite anxious to see just what my peers would be saying publicly, considering that under NDA we had insight to this for quite some time. So here it is, in a nutshell:

Later in 2008, Microsoft is going to begin to answer the small business technology problems that were posed in 2005. How do I do more with less, how do I consolidate my operations, how do I make my network more manageable and….

And well, EBS and SBS 2008 would have been great in 2005. In 2008, they are a throwback to the way computing used to be done in SMB and is statistically no longer the case for the majority of startups, growing companies and even the bottom tier of the midmarket that has been overwhelmed with complexity.

Sure Microsoft will try to claim that the existing install base is its biggest enemy in getting 2008 into the shop but the reality of the situation is that the world has changed a lot since 2005 and the problems we had back then have largely been solved either by third party software (thereby locking down the deployment in 2003 with no easy/cheap migration) or moving to the cloud.

Few years ago, moving to the cloud was something that was very much frowned upon by my SMB peers. Nobody could quite “get” the concept that there is no need for a local server if all the customer wanted was Exchange and SharePoint. People used to beat me up from all angles on the concepts of remote storage, offsite Intranets, offsite servers, etc.

But guess what… in 2007 and 2008 we have been retiring servers worldwide as people moved to the crowd. Which people? IT people in SMB, IT consultants, everyone that had far too much complexity, downtime, multiple offices, etc. Why do people move to the cloud? Because they are too busy managing internal applications and business processes and don’t want to waste time on the  overrun Exchange, document and file servers.

Really, the argument comes down to whether it is cheaper for you to build your own network, or get 99.999% uptime on someone elses. And much like you don’t happen to have your own cell phone tower and pay upwards of $50-60 a month for the phone plan, SMB has no beef spending half that and getting the rest of the  stuff delivered as a predictable service. It is almost impossible to defeat a service pitch in the SMB because  the internal (replacement) solution requires a nasty (expensive) migration and it is just a problem that keeps on growing so it can be done yet again in 3 years. More people coming out of schools powered by Google, more people are trading off their infrastructure budget for the specialized application powering their business and they are moving on.

So where does 2008 fit? Well, it fits in the shops of the “old school” ignorant admins who feel that if they can “see” the server, its secure. The same that turn off Windows Updates to improve reliability. It fits in the traditional high-bandwidth offices that need to move around large files. It fits in the shops that have specialized applications that require an onsite server.

Where does SBS and EBS fit? I’ll let you know when I find them. People that needed WSS 3.0 already installed it. People that needed Exchange 2007, already got it in the cloud for less than $10 a month. People that needed SQL 2005 for high bandwidth, high transaction applications – yup, the security of a data center. People that needed a better way to manage multiple servers… They got an MSP or a more competent IT guy.

While there certainly will be a market for SBS 2008 and EBS, it is no longer the most demanded option in SMB and is slated for a decline and further losses to the cloud and the MSPs (who for all intents and purposes are part of the cloud). And when something is no longer the most demanded solution, it starts a decline, it grows and empowers the competitors and the process accelerates. I don’t know about you, but I don’t plan to be around in a market of declining opportunities. There is an opportunity… for someone.

7 Comments

David Mackie |

The only hole in this thinking is that “The Cloud” needs to be perochial due to the Globalised distrust of things not held in same country or political coalition. So while I completely agree that infrastructure only companies will struggle in most markets there are some that will continue strongly from a manadate to secure customer data IAW the customers wishes, which will mean excluding the cloud, at least in the medium term.



Michael D. Alligood |

Vlad Mazak: The Lando Calrissian of SMB.

For those non-Star Wars fans; which by the way, you will go to Hell for: http://en.wikipedia.org/wiki/Lando_Calrissian



David Mackie |

Didn’t mean hole as in flaw, more that there is scope based on industry to allow the traditional model unexpected longevity.



vlad |

David,

As I’ve mentioned, we’re addressing this by putting our servers outside USA to comply with local laws.



David Mackie |

No I mean generally the concept of in house fully hosted Infrastructure. I think you are on the right track with “Cloud Services” in country and I have widely said one of the reasons we are such big fans.

So all Infrastructure products are not such as well WEBS 2008 will continue strongly is some markets.

Didn’t mean that in the cloud providers can’t be flexible to take some of the market where “Security and Trust” are manadated but not many are as agile as OWN / Exchange Defender.



vlad |

David,

I really and truly don’t agree with that. I think the answer is coming from someone far bigger than me in this space and frankly I think it will again come down to the issue of cost, not in the eyes of a frugal business owner, but in the advertised price of a similar replacement.

We had a discussion over the weekend that started with “people are complaining that SBS will now need two servers” and I asked “is that complaint only valid because you guys sells disproportionately overpriced hardware to mark up your consulting costs” which ended in “business owners realize the need for the cost of good hardware and cost of downtime is higher than the cost of hardware.”

So here is where we are heading, at least according to me. Reliable wireless bandwidth is here. I happen to be on it right now, its twice as fast and 1/6 the cost of the fixed line / T1. Many places are now getting fiber, etc. Most workers are starting to go remote – working from home, from conference, from hotel, from road, from the office down the street. Meanwhile, energy costs are going through the roof and Microsoft licensing isn’t coming down either.

The cost of infrastructure is going through the roof while the cost of having it hosted is trending towards $0.

I don’t think SBS / EBS stands a chance. I also don’t think the Active Directory and Microsoft desktop management are going to be viable in the future because we don’t have pretty little offices with PoE running around, a server room, two geeks to keep it alive, etc… when it can be purchased alacarte, on demand, scalable and affordable.

The marketplace changed. Yes, there will always be opportunities in the infrastructure design for people that need it, but it will be coming at a much higher premium because the talent required to manage that complexity will far outpace the savings from the consolidation. Remember, even though SBS 2008 is dead easy to manage, you aren’t exactly going to click on two buttons to go from SBS 2003 to 2008 – or 2012 or whatever is next.

There will be infrastructure opportunities, but they will be diminishing. My company will focus on catering to the growing demand for the reliable and scalable cloud stuff and my differentiator is that unlike Google and Microsoft, I offer SLA and support. The old cost of downtime in infrastructure is being replaced by the cost of support line wait time with India – and thats why you pay more to deal with me.

To be honest, it has been paying off far better than infrastructure, 2 years running.

-Vlad



The not-so-official Microsoft Australia SBS blog : It won't be long now as Microsoft announces Small Business Server 2008 |

[...] How will this fit in with the burgeoning world of hosted services? Even though I don’t necessarily agree with every point, Vlad has an interesting take on this. [...]








 

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