Comments on: The Customer Is ALWAYS Right http://www.vladville.com/2008/03/the-customer-is-always-right.html Vlad Mazek on IT, Business and Technology Wed, 01 Feb 2012 22:49:32 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: More on Next Generation CRM « Charlie Maitland’s Blog http://www.vladville.com/2008/03/the-customer-is-always-right.html/comment-page-1#comment-54472 More on Next Generation CRM « Charlie Maitland’s Blog Mon, 20 Jul 2009 22:29:51 +0000 http://www.vladville.com/2008/03/the-customer-is-always-right.html#comment-54472 [...] This reminds me of a quote which I will attribute to Vlad Mazek  [...] [...] This reminds me of a quote which I will attribute to Vlad Mazek  [...]

]]> By: Rick http://www.vladville.com/2008/03/the-customer-is-always-right.html/comment-page-1#comment-33033 Rick Sat, 17 May 2008 14:36:33 +0000 http://www.vladville.com/2008/03/the-customer-is-always-right.html#comment-33033 I loved your article...I fired a "Partner" today after getting some "sense" from reading your comments. Thanks! I loved your article…I fired a “Partner” today after getting some “sense” from reading your comments.

Thanks!

]]> By: SBSC & MSP Buzz » Blog Archive » The SBSC Logo is Worthless… http://www.vladville.com/2008/03/the-customer-is-always-right.html/comment-page-1#comment-31464 SBSC & MSP Buzz » Blog Archive » The SBSC Logo is Worthless… Fri, 04 Apr 2008 20:44:56 +0000 http://www.vladville.com/2008/03/the-customer-is-always-right.html#comment-31464 [...] term success depends on our customers trusting us to do the right thing each and every time.   Sometimes that means telling them no or sending them to your competition (yes we setup some g-mails for a client this week).  Small business owners are desperate for [...] [...] term success depends on our customers trusting us to do the right thing each and every time.   Sometimes that means telling them no or sending them to your competition (yes we setup some g-mails for a client this week).  Small business owners are desperate for [...]

]]> By: Seven Ways to Find the Right Customers | The VAR Guy http://www.vladville.com/2008/03/the-customer-is-always-right.html/comment-page-1#comment-31281 Seven Ways to Find the Right Customers | The VAR Guy Tue, 01 Apr 2008 15:09:00 +0000 http://www.vladville.com/2008/03/the-customer-is-always-right.html#comment-31281 [...] is always right, not every customer is right for us” stated Vlad Mazek of Orlando’s Ownwebnow in his blog on March 30, 2008.  This is so true; there is nothing wrong with stating that the customer is always right when you [...] [...] is always right, not every customer is right for us” stated Vlad Mazek of Orlando’s Ownwebnow in his blog on March 30, 2008.  This is so true; there is nothing wrong with stating that the customer is always right when you [...]

]]> By: Stuart R. Crawford » Blog Archive » Words of wisdom from Vlad Mazek http://www.vladville.com/2008/03/the-customer-is-always-right.html/comment-page-1#comment-31264 Stuart R. Crawford » Blog Archive » Words of wisdom from Vlad Mazek Tue, 01 Apr 2008 01:51:50 +0000 http://www.vladville.com/2008/03/the-customer-is-always-right.html#comment-31264 [...] I was inspired by Vlad Mazek today on his view of clients (he says customers, I don’t like that word).  Vlad stated in his blog posting on March 30, 2008, just got to it on my iGoogle that “The Customer is ALWAYS right.  Not every customer is right for us”.  You can read Vlad’s blog at http://www.vladville.com/2008/03/the-customer-is-always-right.html. [...] [...] I was inspired by Vlad Mazek today on his view of clients (he says customers, I don’t like that word).  Vlad stated in his blog posting on March 30, 2008, just got to it on my iGoogle that “The Customer is ALWAYS right.  Not every customer is right for us”.  You can read Vlad’s blog at http://www.vladville.com/2008/03/the-customer-is-always-right.html. [...]

]]> By: Stuart Crawford http://www.vladville.com/2008/03/the-customer-is-always-right.html/comment-page-1#comment-31263 Stuart Crawford Tue, 01 Apr 2008 01:34:52 +0000 http://www.vladville.com/2008/03/the-customer-is-always-right.html#comment-31263 Hi Vlad, I think a lot of Gold Partners that I have spoken with in the past little while share this mindset. Also some selective SBSC's are doing this. We are going through this ourselves at <a href="http://www.itmatters.ca" rel="nofollow">IT Matters</a> determining what is a good fit for us as a business. As our business matures from picking the low hanging fruit to one that does alot more $100,000 + deals than $5,000 deals, it was a great feeling when we made that leap. A couple of keys things. 1. We put in less effort to clients that value IT as an asset and not an expense. Larger SMB's and mid market understand that technology investments are needed. 2. We have happier engineers who are not overly stressed because of them getting 100 calls a day from clients wanting everything from free. So yes, the client is always right, however not every client is right for us. Cheers Stuart Crawford Calgary, AB http://www.thewealthyprofessional.ca http://www.stuartcrawford.com Hi Vlad, I think a lot of Gold Partners that I have spoken with in the past little while share this mindset. Also some selective SBSC’s are doing this.

We are going through this ourselves at IT Matters determining what is a good fit for us as a business. As our business matures from picking the low hanging fruit to one that does alot more $100,000 + deals than $5,000 deals, it was a great feeling when we made that leap.

A couple of keys things. 1. We put in less effort to clients that value IT as an asset and not an expense. Larger SMB’s and mid market understand that technology investments are needed. 2. We have happier engineers who are not overly stressed because of them getting 100 calls a day from clients wanting everything from free.

So yes, the client is always right, however not every client is right for us.

Cheers

Stuart Crawford
Calgary, AB
http://www.thewealthyprofessional.ca
http://www.stuartcrawford.com

]]> By: Mike S http://www.vladville.com/2008/03/the-customer-is-always-right.html/comment-page-1#comment-31194 Mike S Sun, 30 Mar 2008 20:02:38 +0000 http://www.vladville.com/2008/03/the-customer-is-always-right.html#comment-31194 Funny I was just dwelling on a client who pissed me off this week, actually not even a client just some bitch in the same building who figures anytime her phone doesnt work "we" must have fucked it up. I like your line: "The customer is always right. Not every customer is right for us." Reading your post relaxed me, I am not the only one who deals with shitty people now and again. Thanks Vlad Funny I was just dwelling on a client who pissed me off this week, actually not even a client just some bitch in the same building who figures anytime her phone doesnt work “we” must have fucked it up.

I like your line:

“The customer is always right.
Not every customer is right for us.”

Reading your post relaxed me, I am not the only one who deals with shitty people now and again.

Thanks Vlad

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