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Dear Customer, STFU and GFO
Posted: 9:03 am
April 10th, 2008
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Vladville

Sitting around this morning, watching television, and I cannot believe the outpour of anger at the airports over flights that were delayed to repair electrical systems that posed a threat to the passengers. Just what do people expect an airline to say?

Dear Passenger,

We know you have your choice of airlines and we thank you for choosing American Airlines. Unfortunately, you chose a flight on a plane that was grounded to conduct serious maintenance that will prevent it from burning up in a fireball 30,000 feet above ground.

However, as a courtesy we can book you on one of those flights but you have to sign this waiver that says you will not sue us if the 1.8% chance that you will die on our flight.

Yeah, thought so. Now go sit down and shut the fuck up because we’re not putting out pilots in danger because you have a hooker waiting for you in Las Vegas, mkay?

Now, I obviously missed a calling in PR but you get the message.

This country is, for the lack of a better word, fucked, because we have adults behaving like children and throwing fits when something does not go their way. When the gratification is not instant. When their own happiness is dependant on some hard work or sacrifice. We want it all, we want it now and we want it free.

The world of 24/7/365, profit crunch and infinite expectations needs a serious reality check because the safety is supposed to be the core of the promise, 24/7 only a benefit. Not the other way around.

We are selfish, consumed with ourselves and do not care to see the big picture because its just too ugly and we don’t have the time to be put down with that. We are more comfortable to accept lies and broken promises than to take one moment to understand that something is being done for our own good.

This was going to be a bad morning for me, until I saw the justice of the taser, applied to a grown man that was throwing a tamper tantrum in the middle of an airport. Don’t tase me bro, I’ll behave like a grownu.. bbbbzzzzzzttttt.. aaaaahhh”

Go Gators! Bzzzt.

6 Comments

J |

I think the deal is more that these reinspections are to make sure the airline had followed instructions that had been issued years earlier by the government, and people are rather irate at being inconvenienced that American didn’t follow the instructions that have been around for years and are only now doing it because the FAA is breathing down their neck. Not that the safety issue isn’t important, of course, but if they had done it right the first time these thousands of customers would be where they were supposed to be by now.



J |

Althought I gotta agree with you on the taser :)



vlad |

J,

See, thats what I’m talking about.

Airlines are mismanaged and lose money. Nobody complains. Government bails them out with taxpayers money. Nobody complains. Government treats airlines like customers and doesn’t enforce shit. Nobody complains.

Someone actually gets the taser out and starts enforcing the rules, which DIRECTLY inconvenience the public, and we have a bunch of crybabies.

People take the route of least restraint and cannot tollerate what is needed to get it back into order. AA will be penalized for this, and will cause even further issues down the road because they apparently get no penalities for sucking, losing money, bad customer service… but inconvenience a traveler, oooo, aaaa.

The message being projected is that its OK to be incompetent, so long as you lie to the customer and hope they don’t die as a result of it.

-Vlad



JMadlock |

Those same adult babies that you speak of are the ones that still pay me to show them why they shouldn’t move to an Apple Macbook and Google. I’ll admit, I do want shove a keyboard through their foreheads every time I have to tell them to turn caps lock off…

I do however plan to start kicking and screaming when the airlines ask the federal government to buy them new planes. Oh yeah, it IS going to happen. So I think the letter should have been…

Dear American Airlines Customer,

We are a lazy bunch of gits. We have been flying these shit buckets since the early 80’s, and haven’t really given a rat’s ass about your safety or comfort. Thank goodness Southwest Airlines figured out how to screw the federal government yet one more time. We too have jumped on the “Safety” band wagon.

SO…please get off our asses and wait until the feds buy us all new planes (with your tax money…bitches) so that we can jack up the ticket prices, our salaries and AA stock. Then we will pack your asses on Airbus A380’s and gamble with those 840 lives.



Stuart Crawford |

Vlad, good posting, I have to say that we do not have these plane challenges in Canada, thank goodness. Air Canada buys Airbus (which I heard recently is hurting) and Bombardier (great Canadian Company saved by the Federal government), and Embraer jets (these are little bullets).

Oh yeah, my partner and my service manager are going to Dallas next week on AA. Good for them, I get to fly on United (another winner).

You are right, your airlines in the States really do suck!

I just hope US Airways can repay me for my lost golf clubs a few weeks ago.

Stuart Crawford
Calgary, AB
http://blog.itsuccessmentor.com
http://wealth.itsuccessmentor.com



Dan Sherman |

Vlad,
How dare you talk about our congress that way..uh….oh, sorry you were talking about a different group of babies.



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