Comments on: The Giant Nonevent of SBS Support Policy Change http://www.vladville.com/2008/07/the-giant-nonevent-of-sbs-support-policy-change.html Vlad Mazek on IT, Business and Technology Wed, 01 Feb 2012 22:49:32 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Chris Knight http://www.vladville.com/2008/07/the-giant-nonevent-of-sbs-support-policy-change.html/comment-page-1#comment-34607 Chris Knight Mon, 07 Jul 2008 01:16:37 +0000 http://www.vladville.com/2008/07/the-giant-nonevent-of-sbs-support-policy-change.html#comment-34607 Nice read. I think you might have been holding back a bit though. Honestly, the stupidity is in thinking that PSS has changed at all since its inception. I think I decided after my second call to PSS (back last century) about an actual problem (and not just PSS acting as a hotfix firewall) that it was a complete waste of my time, money and emotional energy. I instead invested in the time and resources to not have to bother calling again. People need to read, practise and learn. If you put yourself up as an "IT Professional" you need to come to the rude awakening that you're the last line of defense. As Vlad says, support is a cost centre black hole. Only when it's run as a profit centre (such as MS Premier) go you actually get anything useful. Nice read. I think you might have been holding back a bit though.

Honestly, the stupidity is in thinking that PSS has changed at all since its inception. I think I decided after my second call to PSS (back last century) about an actual problem (and not just PSS acting as a hotfix firewall) that it was a complete waste of my time, money and emotional energy. I instead invested in the time and resources to not have to bother calling again.

People need to read, practise and learn. If you put yourself up as an “IT Professional” you need to come to the rude awakening that you’re the last line of defense. As Vlad says, support is a cost centre black hole. Only when it’s run as a profit centre (such as MS Premier) go you actually get anything useful.

]]> By: HandyAndy http://www.vladville.com/2008/07/the-giant-nonevent-of-sbs-support-policy-change.html/comment-page-1#comment-34590 HandyAndy Sun, 06 Jul 2008 14:19:02 +0000 http://www.vladville.com/2008/07/the-giant-nonevent-of-sbs-support-policy-change.html#comment-34590 Now wait just a minute Vlad, I have a real honest to god Blacksmith in my User Group. Some thing last forever. I am however still searching for a bona fide dinsoaur :>) Now wait just a minute Vlad, I have a real honest to god Blacksmith in my User Group. Some thing last forever. I am however still searching for a bona fide dinsoaur :>)

]]> By: Ofer Shimrat http://www.vladville.com/2008/07/the-giant-nonevent-of-sbs-support-policy-change.html/comment-page-1#comment-34575 Ofer Shimrat Sun, 06 Jul 2008 06:32:24 +0000 http://www.vladville.com/2008/07/the-giant-nonevent-of-sbs-support-policy-change.html#comment-34575 Brilliant inference & prose! Required reading for those treating the support changes as a major event and believe that Microsoft is somehow stiffing them. If they were to step to the next level they would realize it is truly a non-event. Brilliant inference & prose!

Required reading for those treating the support changes as a major event and believe that Microsoft is somehow stiffing them.

If they were to step to the next level they would realize it is truly a non-event.

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