Heh, I was sitting down with Arnie, earlier this month and he was asking me why with as much as he has marketed me, I hadn’t bit the Connectwise bullet. I told him because Vlad doesn’t what I need for now and when he priced CW like Vlad prices SM, I’d switch

The kicker: He told me, “yeah I got an email from Vlad the other day telling him that SM just integrated with his competition (Autotask).” He paused and got a little defensive and said: ” I told Vlad we’d work with him”

Guess it worked ! Always be a pimpin. RR taught me that rub it in the competition’s face that you are working with their competition tactic. Gotta love it!

That is essentially the “business model” behind Shockey Monkey and why I’ve worked with Connectwise and Autotask.

Everyone needs a PSA, period. Everyone needs to effectively support and bill for our solutions, period.

Now, should they be spending thousands of dollars for that feature alone… or what the value in the additional tools PSAs offer happens to be… That’s up to Connectwise and Autotask to demonstrate.

My objective is to make sure that EVERYONE that works with us has Shockey Monkey. By the end of the Spring, everyone will. It’s also important to have a seamless upgrade from Shockey Monkey to Connectwise and Autotask if you choose to run them.

The nice thing about all this is that Connectwise and Autotask aren’t my competition, they are my partners. I can guarantee you that neither Arnie nor Bob see Shockey Monkey as competition – because they would have made an offer for Shockey Monkey.

-Vlad

Have you at a TigerPaw integration?

In all my years in business, and supposedly over 40 years that TigerPaw has been around if you look at their home-business-web site, I have never found an IT shop that actually used TigerPaw. For as many people as we work with…

-Vlad

I am implementing it for it’s CRM/Marketing capability mostly… BUT like OWN/SM they are growing up in a huge hurry. They now provide full two way synch between almost all the MSP boys. My friend Randy at Worldlan has been using them for 17 yrs and swears by them. They have a much better CRM/marketing front end than CW.

Purchasing/Inventory, Mobile (including Smart phones without touch screen [CW doesn't do this]), Exchange INtegration (Contacts/Calendar), Email 2 tickets, Service Manager, Quoting Module. I have to say after seeing them today vs CW, I would be inclined to use them. I don’t think they do an effective job at marketing themselves to the MSP world although that is changing…

Hi everyone,

Dan, thanks for the positive comments about Tigerpaw. We have been in business for 25 years – developing software longer than either of our primary competitors in the IT space. Dan, you are correct in that until few years ago we were not nearly as visible as we should have been. As you said, that’s changing. Earlier this year we presented our incredible CRM/marketing engine at Robin Robins bootcamp and we converted over a dozen and a half CW users to Tigerpaw. Each show we speak at – such as the Kaseya conference, increases our market share. Our product is the most complete on the market (sales, marketing, quoting/proposal generation, service/PSA, an inventory package that will blow your mind, purchasing, invoicing, project management – the list goes on and on. Everything is integrated in one product and one SQL database that sits at your location and that you own (no dedicated servers required). Not only do I believe we have the best product, but we have the best support hands-down. No champions or emails with 24 hour waiting times required here – we give you an 800 number and anyone in your company can call for support. We average under three minutes hold time to reach an English-speaking tech in my building.

Vlad, we would be happy to open discussions with you if you wish. We have thousands of customers in the IT space (with over 25,000 total Tigerpaw users) and we’re growing.

James Foxall
Senior Vice President, Tigerpaw Software

Thanks for the sales pitch, and don’t get me wrong, I do wish you the best.

However, I know of one and now another (thanks to this conversation) of our users on TigerPaw which doesn’t warrant enough attention for us to develop an integration point.

About the only product that we’re seeing growing massively in product share reflected in our user base is Autotask.

Again, that’s just what we’re seeing, but it’s awesome you’re doing well.

-Vlad