Mark Stanfill and Peter Gallagher from Microsoft SBS Product Support Services joined us this weekend to share some of their SBS support skills. We talked about basic troubleshooting, performance as well as leveraging PSS for your business whether you’re a partner, consultant or an SBS owner. Topics include troubleshooting performance issues, performance monitor, PSS call experience.
As a special treat you’ll find out how to get your calls answered directly by the US PSS support crew without a Premier support contract and some SBS troubleshooting best practices. It’s so good even Arnold Schwarzenegger called in!
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P.S. To do justice to this podcast please don’t blog about it until you’ve had a chance to listen to it. I promise it is far from what you’re expecting. This is the biggest and most entertaining podcast in the long and prolific 6-week history of the SBS Show.
Correction: We hinted to this during the show but just to state it clearly again: What Mark Stanfill refered to was “Microsoft Small Business Specialist” and “Microsoft Certified Partner” programs. (not Small Business Partner or Microsoft Silver Partner); to find more about it please go to http://www.microsoft.com/partneradvantage. They also talked about Performance Monitor Wizard and how it can help you find bottlenecks and establish performance logs with some very telling counters.
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