SBS Show #23 – SLA’s and Business Management

SBS Show
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SBS Show #23 with Karl Palachuk covers the world of Service Level Agreements and a whole lot more. We talk to Karl about the importance of documentation, ways to build and manage a business, community involvement as well as many tips, tricks and ways to do it all. We talk at great length about Karl’s new book “Service Agreements for SMB Consultants – A Quick-Start Guide To Managed Services” and whats actually in it. We try to dispell some myths in the SMB IT, ask Karl about the community and the concept of paying it forward but most of all we just rave about his book and discuss what value an SMB owner can realize from a properly documented business.

Additional Resources: Karl’s Book Karl’s Blog

Download the SBS Show #23:
http://www.vladville.com/sbsshow/sbsshow-episode23.mp3

47 Responses to SBS Show #23 – SLA’s and Business Management

  1. Pingback: E-Bitz - SBS MVP the Official Blog of the SBS "Diva" : Daily dose of Vlad

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