Are you experiencing this problem on a beta or pre-release program?
One of the particularly unpleasant parts of my job as an ISP/ASP is the fact that since about 1996 every problem my clients experience is my fault, until I can prove otherwise. The tradeoff is to tell them that there is nothing wrong with the systems and that there is nothing more you can do for them as you cannot replicate the problematic behavior. This is not great customer service and practically impossible to say to a long time or VIP customer. One such case woke me up today:
Vlad,
There is something wrong with webmail.
It kicks you out after 10 seconds and you have to re-login.
Also, I set my reply address to sean@domain.com and the e-mail messages arrive with only sean@domain as the reply address.
Please let me know when it is fixed so I can let people know.
Thanks
Now just looking at this I know its not my fault, if it was, there would be several thousand messages in my Inbox because I can’t even fart without a few hundred people noticing that I dropped the ball. But I humor him, login with my profile, his profile, two browsers, no problems. Perhaps just a stale session? Either way, restart the web service and fire off a response to try again – nothing wrong over here.
Vlad,
I guess the problem lies with me at MMMM. What could be causing me to be disconnected from webmail so quickly from inside MMM?
When I connect from the outside my session is not terminated like it is from inside MMM.
Thanks
When in doubt, blame ISA. Or CRM. Or any other enterprise crappleware that is easilly misconfigured by anybody that didn’t actually write the code on their own in Bangalore or Bangladesh. But I humor him again: try another web browser? Try dumping your cookies, files, etc. Try rebooting? I know this one is looping right back to me and I’m all ready to wrap my head in a towel and start beheading the next response… where is it, come on, any second now:
Vlad,
Perhaps its an IE 7 issue.
I’ll just wait to see if the next beta version fixes things.
Thanks
Oh you mot*%#%*%*&@!*% son of a $%($$ co#$ su@*#%, fu%*$$ you and your piece of @#%* Internet Explorer 7 beta testing. Now do I start the beheading process first or do I send an invoice to my buddy Steve for letting people blame IE7 problems on me? I’ve said it before, I will say it again – Do not beta test on production networks and if you do have suicidal tendancies please keep them to yourself and to your own applications and blow up your own network. Don’t install it on the production network and then blame someone else because third party can’t write a decent browser.
Otherwise you’ll just waste my time, piss me off, and likely get yourself fired when you nuke a production network. And yes, you bet I’ll take 70 virgins over debugging Internet Explorer 7, any day.
Both comments and pings are currently closed.
7 Comments
|
|
|
Whats on Vlad's Mind?
|
|
|
|
|
Sponsors:
This blog is made possible by
Own Web Now Corp and ExchangeDefender.
If you like this blog and are in the need of products we offer I hope you give us some
consideration.
|
|
|
|
|
|
Get The Newsletter
|
Looking for a more focused, exclusive insight into the world of SMB tech & business? Sign up for my newsletter:
Click here to sign up
|
|
|
|
|
Vladfire Vlog
|
Vladfire is my video blog showcasing successful people and technology in small to medium business.
Below are a few recent episodes, check out the archive for all other films.
|
See more episodes...
|
|
|
SBS Show Podcast
|
SBS Show is a free weekly podcast (Internet for recorded radio show) focusing on small business and technology. More at sbsshow.com but check out our latest episode:
SBS Show #26
Erick Simpson
Managed Services Part 2
Listen to older shows..
|
|
|
|
| |
|
|
Categories
|
|
Archives
|
|
About
|
| Apple, Awesome, Beta, Blogroll, Boss, Cloud, Deals, E12, Events, Exchange, ExchangeDefender, Friends, Gadgets, Gators, Gaypile, Google, GTD, iPhone, IT Business, IT Culture, Legal, Linux, Microsoft, Misc, Mobility, Open Source, OS, OwnWebNow, Pimpin, Podcast, Programming, Rant, SBS Show, Security, Shockey Monkey, SMB, System Admin, Thieving Weasel, Uncategorized, Vista, Vladcast, Vladfire, Vladville, Web 2.0, Windows Home Server, WordPress, Work Ethic, Wrong |
 |
February 2012,
January 2012,
December 2011,
November 2011,
October 2011,
September 2011,
August 2011,
July 2011,
June 2011,
May 2011,
April 2011,
March 2011,
February 2011,
January 2011,
December 2010,
November 2010,
October 2010,
September 2010,
August 2010,
July 2010,
June 2010,
May 2010,
April 2010,
March 2010,
February 2010,
January 2010,
December 2009,
November 2009,
October 2009,
September 2009,
August 2009,
July 2009,
June 2009,
May 2009,
April 2009,
March 2009,
February 2009,
January 2009,
December 2008,
November 2008,
October 2008,
September 2008,
August 2008,
July 2008,
June 2008,
May 2008,
April 2008,
March 2008,
February 2008,
January 2008,
December 2007,
November 2007,
October 2007,
September 2007,
August 2007,
July 2007,
June 2007,
May 2007,
April 2007,
March 2007,
February 2007,
January 2007,
December 2006,
November 2006,
October 2006,
September 2006,
August 2006,
July 2006,
June 2006,
May 2006,
April 2006,
March 2006,
February 2006,
January 2006,
December 2005,
November 2005,
October 2005,
September 2005,
August 2005,
July 2005,
|
|
Vlad says:
Thanks for checking out my blog. You've officially reached the end of the Internet so take in what you've read and don't look at it as gospel but an invitation to start thinking for yourself.
|
|
|
|
| |
Copyright © 2005-2010 Vlad Media, Inc. All Rights Reserved.
Content is provided AS-IS without warranty of any kind.
Syndicate this blog: 
|
|