Brilliant. Simply to navigate and easy to use for staff and clients. Very well thought out.

The only way the demo could have been more interesting is if it was longer.

I’ve been so busy that I’ve kind of avoided the Monkey but now that I’ve seen it in action I gotta have it.

Vlad, what does it cost? How do I sign up? How do I get added as a client so I don’t have to call you all the time.

Frickin’ brilliant, dood. You and your whole team should be proud.

S>

LOL, team. That thing was written by me from scratch. I had a lot of help from Rich Walkup who wrote the client/server and WMI agent code which I’m integrating now for remote monitoring / reporting.

Shockey Monkey is free, it will remain free until I feel it is competitive with the dominant solution and I can feel right charging people for it. The cost will be $50 per organization regardless of the number of employees (within reason of course).

And I felt 20 minutes was too long. My first runthrough took only 7 minutes but the role-play took a little more in order to explain all the angles of the software.

Also please keep in mind that this is the FIRST release ever from way back in September-November timeframe, I’ve been going through the backlog of people that wanted to sign up for months. Love ya guys, but most need to be hand held through the purchase of an SSL certificate and I wanted to get back as much feedback as possible.

You can sign up at http://www.shockeymonkey.com though it will be at least a few days until you get it - these posts brought in a lot more people interested in the monkey and I am still working in the beta folks as well as signups since November when it went live — so I think if you sign up now it will take about a week till you get it.

This isn’t an officially sponsored OWN software so I’m pretty much doing all this on my own.

-Vlad

My boss and I just watched your video. While I was left speechless he just said “Goodbye Autotask”

I am sure you’ve heard this enough times but what we have now is slower than dirt, bloated and seems uninspired. They keep on throwing in features and addons but slowing it down further and further.

What can we do to jump to the head of the list and get this today? Would a testimonial about why we’re switching help? :)

I’m amazed. Someone please say something bad about it so I don’t feel bad about not having it yet!

Nick Somerset

I hate to crush that hope Nick but Vlad really didn’t do Shockey Monkey justice with this presentation. It is far more elegant and straight forward than anything I’ve used before. Like you, we dumped Autotask halfway through the project after Vlad turned us up back in December. The two things that Vlad didn’t talk about are the ease of use and stability. We have never had this system go down and we have really leveraged the portal to our advantage. With previous systems the portals were sluggish and complex to navigate and our clients simply didn’t use them. This is the first thing that our customers have actually bought into and rely on INSTEAD of email. We used to do 90% of the work in Outlook when we had SharePoint and Autotask running the business, now its all on the web and that activities button is pure gold. I get to see what everyone is up to and I can instantly account for all the activities in the system.

The downsides are few but I know Vlad is working on them. The main one is the application integration. I wish this worked as an Outlook plugin but in a way thats what made us take a leap and I have not looked back. The intelligence is just much better for our business when the business is in the portal and communication is left in the email. It’s very direct, its easy to show value. Still, I would love to sync my contacts and tasks back and forth.

The other downside is the lack of mobility. When Vlad dumped the old lightweight interface the new one didn’t quite scale down to the Pocket PC. That was unfortunate but I read here the other day that they are coding up the mobile software so that will set us free. We also use Kaseya and as much as I’d like to see integration there I see the customer service and business management as separate side of the house from the technical labor.

The reason we opted for this and dedicated to running a business on it was Vlad. I saw his posts online, I took ExchangeDefender for a spin and I was sold on the process and delivery at ExchangeDefender. I have never worked with a vendor that is so reponsive and open to feedback. Just today I IMed him two bugs and they were fixed before he replied to me. I don’t buy that its a one man show but I’ll take it.

I could write on and on about all the great stuff Shockey Monkey does but the point is that it made us organized which left time on my table to grow the business instead of running around managing and whipping it into shape.

Just my 2 cents.

ditto, ditto, ditto

it just works. nothing more, nothing less. professional, organized, slick and everything just makes sense. take a look at yahoo msp newsgroup where people brag about how they pile everything they have into their psa.. WHY?????

sm is an executive report of msp customer care. i see it all, my clients see it all and shockey monkey doesn’t pretend to be the next best thing since sliced bread. it just presents us in that light.

I was on the beta since day 1 and just got my account upgraded to release code. You’ve put in a lot of work in this haven’t you?

This is seriously impressive and everything that we had beef with has been taken care of. We’re an ISV so I’m sure you’ll appreciate what my head developer just said about it: “It’s just like Sharepoint 3.0, except useful and fast.”

Thank you Vlad!

Yes , thanks Vlad!

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