Category Archives: IT Business

Two Witty Consulting Oneliners

Posted: 3:04 pm
June 15, 2007
IT Business
on Two Witty Consulting Oneliners

It’s been a rough week at Vladville, perhaps the worst one I’ve had in quite some time. The core of the issue is really related to the growing pains, that as you grow you don’t look at certain areas of … Continue reading →

How Microsoft loses customers

Posted: 9:12 am
June 14, 2007
IT Business, Microsoft
on How Microsoft loses customers

This is not a rant about Microsoft patching, QC, pricing or licensing. This is a simple business article about how Microsoft’s core technology is not living up to customers expectations and leads to both lack of satisfaction, lack of future … Continue reading →

How Erick Simpson defines success

Posted: 10:07 am
June 11, 2007
IT Business
1 Comment

One of Erick’s articles got published this weekend. http://www.channelpro-digital.com/channelpro/200706/?folio=38 Now Erick is a dear friend, an executive, teacher, presenter, an IT guy, a published author and now apparently magazine eyecandy. But if you’ve read his books, attended his workshops, listened … Continue reading →

Vlad’s School of Customer Service: Firing Customers

Posted: 11:49 pm
May 18, 2007
IT Business, Vladville
1 Comment

One of my biggest pet peeves is when people start talking about firing clients. Regardless of justification, it comes off as the most arrogant move an IT solution provider can make. The message you’re sending to your client with your actions … Continue reading →

HP Mobility Misses Again: No WM6 upgrade for iPaq

Posted: 12:43 am
May 11, 2007
IT Business, Mobility
on HP Mobility Misses Again: No WM6 upgrade for iPaq

The more Carly changes, the more they HP the same. While iMate is well on its way to provide the third OS upgrade to their iMate JasJar PocketPC (from 2003 to WM5 and now to WM6) the HP strikes again – … Continue reading →

Is that an SBSC logo in your window?

Posted: 10:37 am
May 6, 2007
IT Business, Microsoft
4 Comments

Eric writes about how SBSC partners will be recognized for their SBSC certification at a location basis instead of the organization as a whole. This is particularly useful for us bigger folks with multiple points of presence because we now have … Continue reading →

Vlad’s School of Customer Service

Posted: 11:11 am
April 24, 2007
IT Business
3 Comments

Tip #2: Do not ridicule your customers right to complain by an outpour of sympathy and promises both of you know the organization cannot live up to. Case and point, one of our larger companies decided to put their eggs in … Continue reading →

Vlad’s School of Customer Service

Posted: 9:34 pm
April 12, 2007
IT Business
1 Comment

Tip #1: Make sure you understand what your customer is really asking. (actual email): From: Vlad Mazek [mailto:vlad@ownwebnow.com] Sent: Thursday, April 12, 2007 5:39 PMTo: Robert BelonSubject: RE: VOIP CODECs WTF, did you really send me an essay question? Vlad … Continue reading →

You have 8 more months to get that XP box

Posted: 10:35 am
April 12, 2007
IT Business, Microsoft
1 Comment

Bink is reporting about the end of the road for OEM XP installations coming at the end of the year. That’s right, coming January 2008 you will no longer be able to purchase a brand new computer with Windows XP. … Continue reading →

Are we apologists for Microsoft?

Posted: 11:44 am
April 9, 2007
Friends, IT Business
18 Comments

Untitled document Vijay asks: Are we apologists for Microsoft? Yes. Yes, we are. Absolutely, totally, without a doubt. Please go read what Vijay has to say. It is a very positive look at the state of Microsoft partnership, to say … Continue reading →