Bloggers Remorse & Apologies

IT Culture
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The other day someone asked me a question that I didn’t have an immediate response for (yes, it finally happened) and I’ve been weighing it for a few days. Here it is:

Do you ever have a case of bloggers remorse?

Do you ever wish you could hit the unpublish button, take back your words, or at the very least profusely apologize in hopes that you can win the readers back? Maybe reconnect with the business relationships you broke off?

The remainder of the email goes in detail of this persons paralysing fear of blogging anything controversial, anything that may offend someone. So before I give you my opinion on what I think you ought to do, here is some soul searching that I did and what I came up with.

There are not many posts that I regret. Frankly, I regret more of my misplaced humor jokes and inappropriate / unprofessional posts than I do the controversial stuff. For example, at some point I put up a post of me hugging The White Rabit statue from Alice’s Adventures in Wonderland at Disneyland with one hand, and extending my middle finger to the people that keep on bugging me (software publisher) about deadlines. That apparently offended one british gentleman to the point that he confronted me about it and his inability to do business with my company if its lead with such attitude. I kept my calm and tried to reassure him that there is a certain joke behind it all. In this instance, I regret both posting that picture and the missed opportunity to tell him to go fuck himself and his sensibilities. On the other hand, we have many negative posts about Microsoft’s security, patching, shortcomings and more – and believe me, those have cost me far more friends than I’d like to admit to. I’ve written a lot about the dangers of unqualified small IT shops that pop up after every layoff. I don’t regret trying to keep my profession clean of hobbyists that took the wrong turn at the community college career night, but I do feel bad that so many people took the SPF term to mean I think every one man shop is unqualified to provide IT advice. Would I take back any of my SPF posts? Not for a second. How about the riff raff comments? That one even earned me a shirt!

But do I regret them? No. Do I feel like I will ever take the words back (you can’t btw, Internet = forever, and once you prove yourself to be an asshole there is just no Undo button)? No. Do I feel I was wrong?

That is the key question you ought to ask yourself if you’re going to blog openly and honestly. Can you admit your mistakes and move on? We are all human, we all make mistakes, we all have bad days and hopefully you live long enough to express remorse for anything you feel you didn’t do right the first time. Blogging too, gets a second chance.

But unlike real life, blogging mistakes need a justification. There is no blog jail. There is no blog rehab. There is no blog “unpublish” in blogging. There is reason though. This isn’t a bar fight, in which on pure emotion you made a mistake. This is a conscious conversation with people that choose to read what you have to say. Explain to them why you are saying what you are saying, it will be that much easier to correct yourself. There is a reason why you write these posts – you try to do something good for the fellow man. Whether you do it for free, whether you make them pay – you are doing something positive and people read your blog because of it. Or you’re a restaurant critic. 

In a nutshell, if you are going to be an asshole make sure you’re consistent, that you can justify what you say and can handle the consequences that will come from it. But you’re doing it for the common good and thats a small price to pay, otherwise why bother blogging at all?

The Dip for IT Administrators – The Power of my Delete Key

IT Business
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Seth Godin is a famous writer behind many (damn near works of art) books on marketing, and one of his latest books, which you can read in an hour, is The Dip. Phenomenal book, get it. One of Seth’s things is to lay out the idea for you on the very first page of the book and then proceed to write for 50–100 pages explaining it and justifying the message he is just offering. The nutshell of The Dip is that successful people tend to know when to quit.

Successful IT people don’t know when to quit – as a matter of fact, the more attention and focus you can bring to a problem and solve it, the better you are as an IT person. But what happens if you start a company, and what happens when you apply the same type of intensity and followup to a dispute or a conversation that you shouldn’t in the first place? You end up with a long argument, going nowhere. This is not my idea, but I am offering it up for your consideration, if the person that clued me in on it would like to take credit for it, by all means, comments are open

“The Power of my Delete Key”

I follow this process in determining whether the conversation takes place or not:

1. Does this feedback make me money? If yes, read on. No – Delete.

2. Does this message get me laid? If yes, read on and respond. No – Delete.

3. Does this message get me free beer? If friends then yes, read on and respond. No – Delete.

Simple three step guide to a stress free life. Remember, not all conversations are worth having, not all people are worth talking to.

I unfortunately struggle from not implementing this as harshly as I ought to. I think you’ve all seen me struggle with this stuff when dealing with the negative public feedback from SM, SBS Show, OWN, etc. Starting today, this policy goes into effect.

MGM in Vegas: Grand disappointment for the business traveler

IT Business
1 Comment

In my many business and fun trips to Vegas I’ve had the pleasure of staying at nearly everything the strip has to offer, once even booking a stay at Excalibur on a two day notice.

I have to say that MGM Grand, one of the finest hotels on the strip, is also the worst one for the business traveler. If you can, avoid this hotel at all cost. Not only do they only have a single Internet feed, virtually guaranteeing saturation, but their customer service is the worst one I have experienced in Vegas. I have already been misinformed, lied to, and basically told to sit on my hands while they have absolutely refused to address an issue of their Internet access being down. They seemed quite content to shift the blame on Cox Hospitality and even CES, but acknowledged on the third call that nobody was actually working on the problem! The first complaint was answered by “We’re going room by room to help customers that don’t have access”, the second with “It’s a city-wide issue with Cox Hospitality” and final was just an acknowledgement that while they understand there is a problem, nobody is actually working on it.

I suppose it’s normal to not work 24/7, after all, not like any major trade show is in town (oh, except CES, the largest one in the world) and I suppose that you wouldn’t even consider opening the business center 24/7 if you knew your entire hotel was without Internet access and you were inconveniencing guests from all over the world.

My cost of staying at MGM just quadrupled as in the morning I will be out to get a 3G card, but in the grand scheme of things money is not that relevant because it can always be made and spent – horrible guest service and unwillingness to do anything about the problem leave a lasting mark of an organization not to deal with. In this case, MGM Grand and MGM/Mirage will be on my permanent avoid list.

Can we fix these bugs in Annoyarizer?

ExchangeDefender
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It’s after midnight, I’m on my way to Vegas and I can’t sleep. Bugfix time. So I IM “the coder” and ask if we can work on some bugs in ExchangeDefender SpamMon.

Then I dragged a zipped solution over to the IM window and got the following reply from the developer:

“This is a little slow since I’m downloading like 20GB of warez”

thus the reason i still can’t see my start bar instead of restarting”

Classy, very classy. It goes even lower after that:

Coder: when i asked you how i should address it you said “fuck it, leave it alone”
Vlad: damn, good memory
Coder: shock
Coder: well i remember that one because i had like 4 addresses and it was huge
Vlad: haha
Vlad: take up the whole screen
Vlad: block UI biaaatch 🙂
Coder: lol
Coder: system modal dialog
Coder: with no close button
Vlad: bind ALT+F4
Coder: man we really are geeks that we think that’s funny

You gotta love what you do…. Read Scott Adams “The Joy of Work” novel.

P.S. Before this becomes exibit 3A in the BSA vs. OWN, he was downloading warez to his home PC for his mother in laws PC. While I do not condone the use of pirated software, nothing makes free inlaw PC support disappear faster than sending the feds over to their house.

Another big SPAM bust?

ExchangeDefender
1 Comment

Things are a little quiet on the ExchangeDefender front over the past few hours. A little too quiet if you get my drift. Normally, we can tell when a spammer takes a coffee break, so either someone is hiding and keeping quiet while the feds are mapping out the points of entry or we’ve delinked China and Russia from the Internet.

Whoever is the cause for the unusually quiet morning on the spam storm front, I hope they totally OSU the spammers. 🙂

How open is too open?

IT Business, Legal
1 Comment

The other day you got to read about some motivational buffoonery that is often implemented in the IT field, how to demoralize your troops with a self-congratulating motivational speaker that isn’t qualified to work in this field to begin with. In case you are not motivated to read it, in a nutshell: Don’t put idiots in front of your staff because they are smarter than that and will resent you.

The same principle of “People that work here aren’t fools..” applies to the communication on corporate change. Takeover. Sale. Bankruptcy. Financial problems. High profile layoffs, legal problems, going concerns. Larger companies have to state their going concerns (or in plain terms “ah, crap”) every quarter in their financial paperwork, but smaller companies resort to a smaller and more inappropriate way of doing this: bullshit through rumors. That’s the business term for it, trust me, I went to a business school.

How does BTR work? Well, instead of being honest and up front with your staff, you call in a meeting and just start dropping hints about what is coming without being explicitly clear about it. Things like, “Our property has appreciated 800% over the past three years, so we will have some realtors around to give us an idea of exactly what its worth. Oh, I am also going to be flying to New York for about a week on business, in my absence Marcy will run the operations.” Then Marcy takes the post after the big boss leaves and she gets to answer the question if we’re for sale. She denies it, because even she may not know, meanwhile the big boss starts showing up less and less at the office. Rumors start to fly, and there is nothing like a business that is held together by collective fear of uncertainty.

Lesson: Never bs your people. They are on your side. Screw them once and you have enemies for life, making it virtually certain you can’t come back to the same market.

Is it natural for business owners to have to lie? Well, kindda; maybe not be as forthcoming about whats going on? Sure. You don’t want to break a deal just because the rumors get out because you spelled out every detail of the upcoming transaction. You also don’t want your best people looking for a new job because the last deal you spoke so highly of fell through and now they don’t get their golden parachutes. But there is a happy middle. For example, I always say we are not for sale. I always say there is no interest in going public. Knowing full well that I would catapult OWN to the moon if the price were right. This is something that is discussed though, not swept under the rug. Are you in a for profit business? Say it. Does the property you sit on have an offer on it that is higher than the profits the business will generate over the next five years? Sell it. But don’t pull dirty tricks when you do it. Don’t send your 162 workers home for refurbishments for a week, and then a day later announce that you’ve sold the biz, closed operations and here’s two months salaries — good luck finding jobs in the tourist area during off season, we’re going to Bahamas!

That is exactly what Dolly Parton did, and its what IT companies do all the time, completely preoccupied with politics, scheming and moving all the while not having any respect for people that work for them. We’re not in days of Al Chainsaw anymore, throw that stale “Big Tales From Management Nightmares” book out the window and treat people right. Food for thought: Al “Chainsaw” Dunlap guys are no longer around, but office shootings are on the rise.

Is OEC Flawed?

Vladville
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Another year, another bunch of calls from OSU fans trying to give me crap. Karma’s a bitch. So even though I got nothing on the game this year (my team lost to a school that lost to a I-AA team!), this bit of hate mail is for those of you that took your time to (again) give me s… today, when will you learn?:

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Congratulations to LSU for winning the OEC, Ohio Embarrasment Championship, with score of 38-17. Previously known as the Bowl Championship Series, the championship game celebrates the supposedly undeserving team from a real conference that gets to make their mark on history, as the undisputed shamer of corn pushers with weak schedules who backed into the game by the virtue of not losing to the pile of unranked teams they are not supposed to lose to in the first place.  

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So is BCS flawed? Yes. But only in the terms of weights placed on strength of schedule. You see, for the most part, BCS series works – with the exception of teams that play.. well.. nobody.. and then get shamed by the undeserving teams like Florida, LSU, Boise St, West Virginia. Not by a field goal or two, or even two touchdowns, but big margins of victory. Meanwhile, the “deserving” and laughably “smart” conferences, are backing into the big games, year after year, being shamed into the record books by teams that play in tough conferences.

Osuband

1I know some OSU fans are going to disagree with me, so please consider Ohio State record against SEC teams:

2002 31-28 (Lost to South Carolina)
2001 24-7 (Lost to South Carolina)
1996 20-14 (Lost to Tennessee)
1995 24-17 (Lost to Alabama)
1993 21-14 (Lost to Georgia)
1990 31-14 ((Lost to Auburn)
1978 35-6 (Lost to Alabama)

Oh, one more –

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Lost to LSU.

The End of Profitable SMB Infrastructure Business

SMB
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The fact that its harder and harder to make money in SMB infrastructure support is nothing new, you’ve read about it here over and over. But now some of you are starting to see it and I’m glad I’m not the only one talking about it. Check out this blog post from Brian Williams on one of the leads that fell through:

“Two days later I followed up via phone to see if there were any questions or concerns, at this point no still getting additional quotes. A week later another follow up to see where things stand, we’re almost done gathering quotes but we’ll be honest you’re the highest bid so far so we’re going to exclude you from our final selection.

One of the prospects informed us that the winning bidder informed them that their existing 4 year old PC’s would not need to be replaced (which we suggested replacing), and the winning bidder quoted a white box server with Intel Dual Core processors not Xeon’s as we had proposed.”

He goes a little further:

“We believe we’re doing right by our clients in quoting servers with SAS drives, Xeon processors, Dell servers with silver warranty for 4-hour on-site support, keeping equipment on a 3-year replacement cycle and much more. We will stick to our guns because when all is said and done if we start to change our philosophy to win bids then we’ll end up with clients who have equipment that is down, lost revenue and an increased stress level for all.”

Now, Brian is an IT consultant so I will defer to him based on the expertise, but I too would have shot down an SMB server with SAS and Xeon drives. Frankly, in all our data centers I have yet to meet a client that has been able to justify a Dual Xeon configuration – from the first time Xeons came out all the way to the current quad core 53xx that people love to spec – do you guys do it just to artificially lift the price of the system so your commission / services look tiny by comparison? Especially if you’re rotating systems out every 2-3 years, unless the customer is pounding the SQL end of the system with some heavy duty LOB or has 50+ users (in which case it shouldn’t be a single server deployment anyhow) I just can’t reason it out. Either way, as I said, I am not an SBSer or an SBS consultant so I am sure Brian had a very good reason for his recommendation.

But what he discovered, and what many of you are discovering, is that its harder and harder to make a buck on infrastructure work in SMB anymore. The entry level dual core servers are so powerful, the SATA2 drives are quite impressive and honestly we are not back in the 90’s and early 2000’s where there was a night and day difference between a server with Celeron and IDE hard drive, today less than $1,000 a server without OS brings more than most smallbiz shops need packed with max amount of RAM.

You are also competing against the “It’s good enough” and “How does Google do it for free?” and the big iron in a small closet no longer flies and any time you are in a sales situation and are trying to defend your solution instead of keeping the client dreaming about the possibilities your solution offers that the others don’t… well, that’s where you lose the bid.

So its time to sit down, figure out if its time to retrain or refocus. One thing is for sure, if you’re looking to grow, you won’t be doing it in the infrastructure business. More on the doom and gloom in the new Vladville Newsletter.

Looking at Windows Mobile 7

Mobility
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Is what you see below Windows Mobile 7? More pictures here.

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Heading to CES?

Vladville
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Las_vegasI’ll be at CES this week, if you’re around drop me a note, let’s meet up. We’ll be recording some stuff in Las Vegas, so if you would like to be famous…. drop me a note.