Global Business: Preparing for Tech Traveler Inconveniences

IT Business
5 Comments

Unlike the last post, this one is quite appropriate. Unfortunately, it is not as pleasing or as funny as the last post. 

If you have to travel for business you will not enjoy your next intercontinental flight. On the heels of last weeks terrorist bust in United Kingdom came more flight restrictions. You will likely have to say hello to the long lines and airport delays of 2001 as the nations cope with the irrational fear that all its citizens are amateur terrorists and bomb builders. I suppose it is easier to panic people into thinking that the end of the world is near, at least then it is possible to use fear and uncertainty to avoid the true discussion of governments inability to provide adequate security. Avoid the discussion of the broken process, focus on the outrage of the result. Why? Because it is easy to show outrage of the event, delayed flights, cancelled travel plans and upset patriotic people. It is easier to spotlight that discussion because that is where people are split and become passionate about their arguments.

Question the incompetence of the government and you’re labeled an unpatriotic commie, Bush basher and a stinkin liberal that would just waltz onto a plane with a nuke. Do the opposite and you’re a stupid redneck that can’t see past the edge of your soy farm where you do your cousins after a big jug of moonshine. See how much fun stereotyping is? Bet one of those pisses you off enough to post a comment and thus a discussion goes down the wrong path

What do you really need to think about?

Now as much fun as the above two paragraps can be to show your affiliation and disregard for everything else, there are things to consider here. Things are are of no entertaining value but critical to your business. Nobody wants to talk about that, where is the fun in that Vlad? Well, here are a few ideas:

If you have an upcoming Atlantic flight and forget to check your laptop your entertainment will be a mix of long cancelled sitcom and a todler crying behind you.

Locked your laptop using a non-TSA approved lock? Congratulations, you just pissed off a dropout making $8 an hour – guess the clothes you were going to wear at the next conference just might not make it there in time. Enjoy wearing vendor swag to that executive roundtable you were going to participate in.

Here are a few places to review before taking your next trip:

San Francisco Chronicle Travel Guide

This article outlines all the contact information for major airlines, new rules to the boarding process, UK flight restrictions, lock recommendations.

UK Foreign & Commonwealth Office

UK is our biggest partner and likely your gateway to the rest of your EU trip. They have a good breakdown of the common sense travel advice that you might want to consider.

What you need to know about the new TSA rules

If you just need a skinny on what changed. For example, starting today (August 15th) the carryon ban expires and you can once again bring your laptop with you.

Old Rules Die Hard

Be prepared. Be prepared for the delay, be prepared to check your personal items. This involves the traditional computer security with the physical consideration. Here is a fun task. Pick up your computer bag, flip it upside down. Did anything fall out? No? Great. Now throw it at a wall. Pick it up and throw it at another. Now step on it. Take the laptop up, does it power on?

Those are travel certainties: stuff will break, stuff will get lost. If you cannot afford to lose things or have them broken then your options are not to travel or pack accordingly. Pick one. 

Global Business: Language and Attitude (Explicit)

IT Business
7 Comments

The rest of this message is highly inappropriate… for anybody. But I am who I am and I cannot apologize for that, you’ve been warned so here we go.

On Attitude

Chris and I sat down to record the SBS Show with Karl Palachuk yesterday. It has been several months since Chris had his surgery and there was a lot of pent up inappropriate behavior that just needed to get flushed. We got into a discussion on the importance of having a plan, taking advantage of your personality traits, understanding and embracing your strengths. Have a listen, but whatever you do please turn down the speakers if you are at work.

SBS Show Raw & Uncut – So long as you have a plan

Runtime: 1 minute, 11 seconds.

On Language

Now a little while ago someone in the comments suggested that Susanne should be accompanied by subtitles. English is widely accepted as the default global language of business so if you have a need to learn a language start with English. I chat with a good friend in UK on daily basis and I am constantly pasting her into Google to figure out what she is talking about. Well, no more. Say hello to urbandictionary.com:

bollocks crisps bovered and you can’t forget the Ausies: Fosters

Welcome to the world of global business.. and thanks for the shirt, punk.

Vladfire 10: Harry Brelsford Success Profile

Vladfire
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Vladfire #10, now in double digits. Appropriately enough, we’ve got the big cheese of SMB IT, Harry Brelsford talking about the changing landscape of SMB IT in USA, status of SBS and SBSers worldwide and a few tips about global business. Enjoy.

Vladfire10

Runtime: 6 minutes, 57 seconds.

Download a WMV (Microsoft Windows Movie) | (36 Mb)

Stream Quicktime (Fast, Streaming, Requires Quicktime) | (12 Mb)

Note: Susanne rules apply.

SoSoSomething from the cococoments

Vladville
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Little tribute to my buddy Ze.. Anyhow, here is something from the comments that I thought deserved to be posted widely – See, every time I don’t keep it real I get emails like this one:

To whom it may concern…

As the inventor of the fabulous term “Vladfire”, I must complain when the term is used for interviewing old German babes who give you cookies.

The highest and best use for the term is when you’re popping off, like “Microsoft and Dell, Please stand closer together.” Now *that’s* classic Vladfire.

See ya buddy.

Brian

By the way, Brian writes emailbattles.com, check it out.

Vladfire 9: Nancy Williams Success Profile

Vladfire
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Ok, not an IT person but she is a friend of mine so.. suck it. Besides, if you don't think you can learn something from people in fields different that your own you're dumber than you think.

Nancy Williams worked for SMB Nation as a sales manager, meaning she edited, organized, managed and did all things SMB Nation. She also managed relationships with vendors, SBSers, writers and just about everyone. She talks about the upcoming SMB Nation 2006 in Redmond and what she likes about working with us.

Vladfire9

Runtime: 3 minutes, 19 seconds.

Download a WMV (Microsoft Windows Movie) | (17 Mb)

Stream Quicktime (Fast, Streaming, Requires Quicktime) | (6 Mb)

Note: Susanne rules apply. Enjoy the advice on what to do at SMB Nation.

Patching gone horribly funny

Vladville
11 Comments

Dear Mr. Stanfill,

I am writing this email to you to inquire about the opportunity you have at Microsoft PSS SBS Team in Balgladesh. I understand that the role of SBS Escalation Engineer requires little functional knowledge of English and that Indian labor laws allow for “time off” concept that I am not very familiar with. 

IMG_1899 IMG_1899

Please forward further details on this role. I am an Exchange MVP and an MCSE but can run at a wall hard enough to forget most of what I know in order to meet the job description. As you can tell by the bags under my eyes I am stupid enough, ready for the challenge and have no fear of patching.

My resume is attached in the OpenDocument format. Please contact me at your earliest convenience.

-Vlad

Vladfire 8: Beatrice Mulzer Success Profile

Vladfire
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First of the SMB Nation batch and first of the SMB IT Success Profiles. Basically, these are the people that are at the top of their game, be it business, technology, community or otherwise. I will be disabling comments/feedback on these because unlike everything else you see on Vladville that is written to simulate interest, thought and feedback… these videos are there for you to listen. No, not talk back. Listen.. watch.. listen.. absorb.. learn.

First up is Beatrice Muzler, VP of SMB Nation, author, instructor, magazine editor, consultant, biker, runner and a permanent member of my friends list because she sent me a 5lb container of cookies from Germany.

Vladfire8

Runtime: 6 minutes, 3 seconds.

Download a WMV (Microsoft Windows Movie) | (31 Mb)

Stream Quicktime (Fast, Streaming, Requires Quicktime) | (10 Mb)

Note: “Susanne rules” apply here. Don’t email me with rude comments, her cell phone requests, questions about her relationship to me, to anyone else, address, location, age, url of her fan site, requests for an autographed 8×10, etc.

Note 2: Yes, I am building this site on top of smart women with attractive accents. Yes, I realized I am alienating my core audience Chris. Dedicated to the memory my friend Tim’s vlog’s second episode. Looks and sounds good in a room with light, doesn't it?

Week of SMB Nation

Vladville
2 Comments

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Phew, the patch Tuesday is done! Now on to the cool new stuff. Over the next four days I'm going to show you what an SMB Nation event is really like and who is behind it. I have three video's by SMB Nation's principals and will finish it off with the SBS Show #21 where Susanne Dansey chased people down at SMB Nation Amsterdam and interviewed them. If you are coming to SMB Nation (or if this is your first time or first time in a while) you'll really want to tune in for these shows:

Vladfire : Beatrice Mulzer

Vladfire : Nancy Williams

Vladfire : Harry Brelsford

SBS Show #21: SMB Nation East & Amsterdam

Look for the first episode today.

Sleep, Courtesy & Other Things Foreign

Misc
13 Comments

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2:40 AM EST, 08/10/2006 Microsoft Tuesday Patchday comes to a close on a Thursday morning. It was fun.

As noted in my previous post oh… 18 or so hours ago… many things become funny through sleep deprivation. I was chatting with one of my friends/developers about the extent of our slavery and as you may imagine I had a few choice words for him as he told me he was about to go to sleep. Anyhow, he pasted the following back in the IM window:

richwalkup said: oh wait – definition link

richwalkup said: now that you know what it is – i'm gonna get me some (sleep that is)

richwalkup said: shockey 

Clicked on the link just to humor him for a second, usually it is something very gross that we point each other to just to stay awake, I found a big body of text. Started reading… Interesting theory on this "sleep" thing. But then I come upon this definition of it: 

Sleep is the fundamental anabolic process common to all life forms, plant and animal. In animals, the sleeping state is characterized by an absolute minimal degree of consciousness and decreased responsiveness to the surrounding world.

en.wikipedia.org/wiki/Sleep

Perhaps its the lack sleep talking but "state is characterized by an absolute minimal degree of consciousness and decreased responsiveness to the surrounding world" is the very definition of technical support, isn't it? Somewhere north of Dallas someone just lost their coffee to their monitor.

The case is still open, still working on it. We've restored service to 100% of our customer base but have imaged a few to a standby server for further testing to isolate the case with Dell and Microsoft. The solution set was mentioned in the previous post and we spent the better part of the day dealing with it. For what its worth, we used a scaled down version of Knoppix to automate the process via USB thumbdrives. Still doing post-cleanup work and trying to get the backups in sync with the recent change. That however is just a part of the process. 

On Courtesy

There is such a thing as Karma folks. I was out on Tuesday evening, drove down to West Palm Beach to do a presentation for the Palm Beach IT sbs group and then trekked back to Orlando. While I was down there I brought a stack of things from WWPC along with an excellent book that Karl recently published. Personally, this is one of the best books for the SMB consultants out there. The title is quite misleading so let me sum it up instead: This book is about how you run your IT business and CYA as a SMB consultant.

Now Karl didn't know I was doing this, although on an occasion I did mention to him that I really enjoyed his book. Earlier tonight I find that Karl nominated me for the SBSer of the year. Nice guy, huh? Whats even nicer is that he wrote a piece on his blog about how to attend conferences in response to my earlier articles on how to follow up with people after conferences. I sometimes look at my colleagues in the IT world and am quite disappointed to see how shallow the pool is. This is why when people like Susanne and Chris show up I am shocked and cannot stop raving about what professionals they are. Ditto for Karl, check out the blog post and read it a few times

Microsoft, Dell: Please stand closer together (OWN Alert)

Security
1 Comment

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Dear partners, please stand closer together so I can get you all in the same shot. No, thats not the camera I'm holding.

Just wanted to alert you to a few things that have been going on at Casa de Vlad in our 11 data centers. We're having issues over a large portion of our Dell server base that has SCSI/PERC4 controllers installed and/or USB 2.0 drives installed. The behavior is as follows:

  1. System powers on and allows OS selection. Windows 2003 Server splash screen comes up, few seconds later black screen or reboot.
  2. When booted up using Safe Mode the system hangs on loading acpitabl.dat

There are dozens of solutions of which we have identified the following so far:

  1. Unplug the USB 2.0 drive. This worked on just a few systems and allowed the boot to proceed. On reboot it powered on as well. Will test again later.
  2. Clear SCSI controller card configuration and rescan the bus. This worked on a few as well.
  3. Power system down and perform a full fs check. Windows PE is your friend.
  4. At this moment we have over 200 systems that are going through a manual repair using Windows Recovery Console. Hope you set one up. The process of doing so is to replace update.sys file with the one from Windows 2003 RTM media. Generally located in %systemroot%\system32\drivers 

We are seeing the above on Dell PowerEdge 800, 1800, 1425 systems only running the Standard version of Microsoft Windows 2003 SP1. Identical systems running Windows 2003 Server Enterprise Edition, Web Edition, Small Business Server and R2 editions of Standard & Enterprise do not seem to be affected. Will update as we go along. Working closely with Microsoft and Dell to recover, sorry for the inconvenience.

Comments closed, pings allowed. Believe me, I know what you're going to say "Micro$oft security blows, switch to Linux, switch to Mac, switch to Amiga, Ballmer is evil, this wouldn't have happened on an HP…" There, I saved you 20 minutes.