Thank You, Folks!

Vladville
1 Comment

I’ve had a few days away from the office for a number of reasons and I just returned to a very nice surprise. Last week I asked for some help with the problem that we have been debating here since the year started: That of continuing to grow a business by documenting it for the current partner base and its employees while discouraging the people that may not have the competence to support and promote our products. There was no pretty way to ask that question, I had the post in the buffer for nearly two months before I pulled the trigger after some hefty antibiotics and nyquil.

Today I finally logged back into my corporate account and started pagging down the flagged emails. You’ve sent well over a hundred, long, long, long messages describing your current pain points with OWN, your suggestions, your ideas, your takes on the issue. Folks, I couldn’t be more happy with what you’ve given us to work with and I promise you that (after a few long meetings that will take to read all of this) we will do something with it that will make you proud.

Again, thank you so much for your feedback (and I mean that honestly, not Microsoft’s “thank you for your feedback” GFO oneliner) you’ve made my day.

No more forwards, please.

IT Culture, SMB
2 Comments

To all my friends and colleagues in the SMB IT space: please stop forwarding me messages from Yahoo groups, other SMB forums and discussion networks. While I wholeheartedly appreciate that you have my back and are bringing things to my attention that I probably ought to address, I have packed my schedule solid with the projects that I see making phenomenal difference in the lives and businesses of my company and its partners and I don’t have the time for petty political discussions and jib jab.

That is not to say that I am closing the door on the whole aspect, I still take a look every now and then and respond when I get a chance but I’ve committed myself to more worthwhile projects and would rather not deal with the distractions that take away from what I am trying to get done.

So, thanks, but no thanks, I’m working on much bigger things here and those of you that are benefiting from should not be trying to drag me into disputes with people that have obvious megalomanic disorders.

Focus on the positives folks, its really not worth it.

Definitive Guide to Windows Home Server & Pursuit of Happiness

Awesome
6 Comments

This post is the pinnacle of all my technical expertise. It is also an exercise in seeing how quickly Kevin Beares can cancel MVP WHS shipments. I am feeling a little better today, here is some humor for your Friday.

As mentioned earlier today, Windows Home Server is finally a reality, at a much lower price point than anyone expected. The excitement behind this technology is quite clear, it is bringing a lot more intelligence to the home NAS.

It is an interesting time we live in as well. Everyone is trying to conquer the digital convergence, speculation is everywhere. Robert Cringely is thinking that Google’s latest buildup of portable data center containers for which it was just awarded a patent, is nothing less than Google’s all out assault at bringing digital media to the last mile. Microsoft has been trying for years to convince users to use the media functionality in Zune and Xbox, but has struggled compared to the Internet-multimedia king at 1 Infinite Loop, Apple Computer. Add to that the mobile carriers, the Web 2.0 renaissance via Facebook and in the end you come to realize that the true winner of the digital media convergence will be the first one that embraces and acknowledges the core reason for the success of the Internet. What makes Facebook possible, what makes MySpace irresistable, what makes Google the top search engine in the world and the reason why no matter how fast the broadband gets it will never satisfy the endless pursuit of hapiness, one of the unalienable rights of man.

And along with those unaliable rights of a man, as I am sure both John Locke, Jenna Jameson and Thomas Jefferson would agree, are the unalianable needs of a man: The endless pursuit of quazi-legal pornography. If Windows Home Server can serve those needs and gurantee those rights, it will be the biggest product in Microsoft’s history.

Understanding The Needs

We live in a society that is driven by instant gratification. By variety. By flexibility. Ladies and gentleman, I am here to tell you that the porn watching trends on the Internet have changed since the 90’s. Even from the early 2000’s. The reality porn distribution networks, such as Bang Bros (Wikipedia) have delivered two important changes to the landscape of Internet pornography.

The first concept pioneered by Bang Bros, as mentioned in the recent movie Superbad, is that of a reality-TV-like production. By sacrificing production quality and editorial work such as audio postproduction, Bang Bros has been able to establish one of the largest libraries of content on the Internet spanning multiple genres of pornography serving nearly every legal niche porn category in Florida. To say that Bang Bros has a library of targeted content that can appeal to anyone is an understatement. Further testiment to this comes from the many sites or rather, studios (Wikipedia) that have embraced the same methadology and focus on the audiences immediate needs and desires, not on the artistic or post-production quality.

This is a far cry from the pornography distribution of even a decade ago, created in an artistic yet taboo process. Instead of full featured films with a lose plot, the next generation of pornography producers focuses on the deliverable, the core value that its audience hopes to achieve.

Profiting from Needs

Microsoft, and specifically the Windows Home Server, have the remarkable opportunity for the dominance of the digital convergence marketplace. If they embrace those unalienable rights and needs of their customer base.

I am here to tell you that the key to digital convergence is the synergy that Microsoft and adult entertainment businesses can realize to save their customers time and increase convenience. To understand this better we need to understand the core business models behind the two industries:

Microsoft primarily generates revenue from sales of software licensing to businesses, governments and home users. It has a significant investment in the arena of digital entertainment, while doing so at a loss of $126 per Xbox and at least $50 per Zune, makes a significant margin off the sale of content that is loaded onto those devices. Not only does Microsoft get revenue from the desktops that those devices are connected to, desktops and servers that the developers use to develop the games and media, that the distributors use to drive ecommerce, that the shipping companies use to deliver the goods but right down to the online stores that distribute the conet. Microsoft makes money both on licensing the software and licensing the media.

Adult entertainment industry primarily generates revenue through subscriptions sold to the end consumers. Be it pay-per-view TV subscriptions, magazine subscriptions – both on the decline – or through the direct online clubs ran by the adult entertainment actresses or studios themselves. The primary cost in the adult entertainment is not the talent, set, production or bandwidth as you may imagine – it is the advertising spent to get the next customer to sign up. In order to do so many studios create trailers, short and usually less explicit cuts of the feature scene to entice the customer to sign up even for a limited trial. (footnote: freeones.com)

Digital Synergies

Microsoft’s stated goal for years has been to drive the sales of top end flagship products. Microsoft makes more profit off Microsoft Windows Vista Ultimate than Home Basic. Adult entertainment industry goal is to grow the subscriber base and establish healthy addictions among its audience, something that is becoming more prevalent as social interaction has gone from face-to-face to Facebook, at least among the younger-yet-lucrative 18–35 generation.

Adult entertainment industry retains its customer base by providing excellent service. Beyond content, that means providing a very fast connection to the Internet so streaming video content never buffers extensively and ruins the experience. Adult entertainment industry could bolster its subscription rate and reduce the bandwidth expenses by going to lower-tier Internet providers such as Cogent.

Enter Windows Home Server. Specifically, Background Intelligent Transfer Service (BITS, Wikipedia). Microsoft can empower the adult entertainment industry content distribution by allowing a “subscription feed” direct from the studio to the Windows Home Server and by using BITS it can be done more economically because BITS throttles its own transfer rate depending on network availability. Through its use of Jobs and Scheduling, BITS can allow adult entertainment network updates to be downloaded at a specific time, prioritized, paused and resumed in the background of other network activity.

The Possibilities

The convergence possibilities are endless. By enabling customers to stream trusted porn content there will be less exploits and users going to dangerous web sites. Likewise, the storage demands will explode meaning higher and higher demand for Microsoft tools. Network availability can enable other services, previously throttled down because of poor porn QoS prioritization, to flourish. VoIP, SaaS, etc. They all have a future when the porn traffic can be prioritized.

I would urge the more ethical of the parties, the adult entertainment industry, to take a first giant leap in creating this partnership. Work with Microsoft to establish an RFC, an open standards protocol for synchronizing the episode ratings back and forth across the digital media. No matter where I watch porn, I want the ability to tag it, rate it, and comment on it. The two networks mentioned previously already support the community rankings, comments and tags. As does Microsoft XBox Live.

Microsoft, keep an open mind. Call it what it really is, the Windows Porn Server.

It is a great time to be alive, a great time to finally fulfill what our great nations founders must have menat: Life, liberty, and pursuit of porn.

Hope you enjoyed this humorous essay. Six years of college, ten years of IT experience and decades of fanatic porn following have produced this. It is a proud day for the Gator Nation. Susan Bradley is going to kill me.

How hard is Sun OpenOffice going against Microsoft Office?

IT Business, Microsoft
3 Comments

MicrosoftIn just another spamvertising story, looks like Sun is pushing down advertisments for OpenOffice when you deploy Java Runtime Environment. I was installing some Java software today and just look at the bubble that popped up from the taskbar.

Kudos to Sun for pushing.. I am impressed with this shameless promotion.

Windows Home Server – $161

Windows Home Server
1 Comment

Yes, you read that right. Windows Home Server from TechData is available for $161 a pop. Could this make some of us consider the OEM market?

The documentation quandry & partnerships (help)

IT Business
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Untitled document

I've thought long and hard about this blog post. At the core, some of you may see it as the most insulting thing I've ever put up here and in a certain light I can agree. However, I am really struggling, I do not have a pretty solution and so far none of my advisors / staff / community partners has been able to come up with a good one so instead of seeing it as an insult, read it as a plea for help. If you have any advice please drop me an email.

One of the biggest problems we have at Own Web Now is documentation. Bar none. This isn't exactly an accident – you've seen me write before about how we were trying to source-out the aspect of ExchangeDefender distribution to some of our community friends but for one reason or another, that has never happened.

So now I'm faced with a tough decision when it comes to documenting the solutions we provide because we do not have the kind of support bandwidth required to support the part time paper boy / part time IT guy that seems to be more and more prevalent in todays SMB scene. It's not that those people are inherent idiots by nature, but when you don't understand the basic concepts of how the Internet works the higher up concepts of how the systems interact and operate, as well as troubleshooting, become almost impossible. I am sure every IT department experiences this, I am sure we have been dealing with this for years. But now we have the ability to track it and the numbers look ugly.

Here is the problem – People that are not qualified to support IT systems are going around selling their (managed) IT services but have, at best, just a basic understanding of both management and IT. So they come to us and ask for ___. We explain to them why certain things don't work, we explain to them that certain things are as such by design and behavior, we try to point them to RFCs, we try to help them fix the problems that are holding back the deployment. In the end, we provide better direct support than most companies out there – and in turn become that providers support-bitch. They come to us with all the problems in the world, related and unrelated, and sometimes just "dropped you an email just to see if you have an idea…" – rinse, repeat.

This is your usual 90/10. 90% of our client base knows exactly what its doing, while the other 10% probably shouldn't be allowed near a computer. Now, guess which group causes 90% of the support requests? Right. And half the time, at least according to our stats, they are just trying to pass the bucket and not really come to a solution at all. Unable to use Google. Unable to use Yahoo. Unable to post a question in Microsoft Partner Groups. Etc.

We're a few days from launching the new web sites across our business and I am considering pulling the public documentation sections back. I am scared to death of enabling some of these people to provide our services and I think giving the blueprint to the network infrastructure to someone that just got laid off from a mortgage broker where they were the most technically savvy of the bunch is akin to giving me a pile of bricks and saying "go build that building"

So..

I am asking for advice. How would you discourage someone that shouldn't be messing with cloud services from trying to? Here is what we've considered along with the cons and pros:

Mandatory $500 partnership setup fee, half credit at the end of the year. Pro: eliminates startups and DIYers. Con: might antagonize legitimate IT business.

Mandatory exams. Pro: establishes a baseline. Con: expensive to design, cheating.

Commercial support contract, paid per hour of support. Pro: zero sum game. Con: bitter disputes over what is expected support and what is ad-hoc support.

Higher minimum committments. Pro: keeps startups out. Con: goes against the company spirit, always been startup friendly.

Peer referal requirement. Pro: Establishes a network of people who know/use products. Con: Just passing the problem off to someone else.

Last resort: Purchase a support contract because your technology IQ does not fit the supportable parameters under our standard SLA.

As you can tell, all these "solutions" are ugly and we're getting slaughtered by support requests from a small portion of our customer base that needs help beyond what we can provide. We've collectively thrown our hands up in the air over this one so if you've got some brilliant advice, I'd love to hear it (vlad@ownwebnow.com)

P.S. Someone came up with an idea that I should have some sort of a kindergarten system because my articles seem to be written for IT toddlers (their words, not mine; "Who the heck needs a screenshot to find an SMTP Virtual Server in ESM and if they do shouldn't they not have access to it in the first place???"); While I did consider this for a split second, Own Web Now Corp cannot continue as "Vlad's Own Web Now Corp" and I'm a little too accessible to also provide support activities. As a matter of fact, my name will pretty much vanish from the support portal next week.

New Article: Fixing SharePoint 3.0 with KB932091

System Admin
3 Comments

So, applied a SharePoint 3.0 patch that broke your SharePoint services? Well, that happened to us. All our SharePoint 3.0 sites started giving out 404 errors.

Here is my new article on how to fix it. Hope you like it.

Never Give Up (unless….)

Vladville
1 Comment

In the endless stream of opportunities to make a complete ass of myself comes yesterday’s post.. Never give up – Unless you’ve got a flu. Got the great news from the doctor today. Not to mention on the eve of the biggest SQL upgrade to the backend in ExchangeDefender history… Sorry if you don’t get any email tomorrow

Just kidding, all will be well. Except me.

fmr.

Shockey Monkey Matures into final stage of development

Shockey Monkey
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SmlogoShockey Monkey signups are now closed. Thank you, thank you, thank you, thank you all for your support over the past 18 months. If you signed up, awesome, look forward to what you think this software ought to do for your business. If you haven’t it will be available again on January 1st, starting at about $50 a month and available both as a SAAS (hosted) and as a owned package (VMWare or Virtual Server image running off your network).

I cannot tell you how proud I am of the community that has been built around the Shockey Monkey, how much difference it has made in businesses of thousands of people and how good I feel about myself having created something that makes the IT experience better for so many organizations.

So.. January 1, 2008. It’s going to be a big day. Just watch what I do with this now!

It’s just one of them days…

Vladville
Comments Off on It’s just one of them days…

.. when nothing goes my way. No matter how hard I try, I can’t catch a break. So here I am, 6PM, elbows deep in shit (figuratively) and I’m contemplating a few things:

  1. DIY cloning kit
  2. DIY rocket launcher kit
  3. Better diet combined with exercise so I can hang myself off the roof with the CAT5 cable
  4. Development job in the government

On days like this I often ask myself – if I quit now, will I have the same mess tomorrow? If yes, I feel really bad for myself, find the closest wall, give it a proper salutation and then back to my mess.

No problem ever gets easier with time. Remember that!