Dumbing Down OpenXML Quandry

Microsoft
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Unless you’ve been under a rock you are aware of Microsoft’s attempts to certify their Open XML implementation as an ISO standard. On the face of it, its hard to understand why this issue could raise so many conversations and threads over the web so allow me to dumb down the case for you and explain what all the acronyms stand for.

Most people know what BBB in USA is and what it claims to be. BBB or Better Business Bureau claims to be an organization that rewards and punishes businesses based on their customer service track record. How noble of them. Behind the curtain though, BBB is a business-financed organization (it makes money from businesses paying for membership) so I’ll leave you to guess whose best interest they have in mind.

ISO, in a similar fashion, is a standards organization of companies… Why, who would sit on that committee. Oh yes, the very companies that design, support and implement the protocols that ISO certifies. They basically get together in Switzerland and come up with a way to keep a lid on things so they compete effectively. The idea is, the companies that participate can freely use the approved standard without fearing the original innovator would come after them and sue them for their implementation and try to collect royalties for it. To further simplify, imagine your ten closest competitors. Get together with them and say “Hey, we all do this exact same stuff and we all have our own value-add. Let’s come up with a way to agree on what those basics are so we can make the customer have some basic set of expectations. This way we can all claim that our stuff plays along with all the other stuff so the customer has no trepidation when making a purchase.”

Sounds great, doesn’t it? Every now and then one of the standards body designers decides to slip out, patent the discussed standard, and sue the crap out of every competitior in the area. Google Rambus for an example of such behavior.

Now, we already have a ton of standards like PDF and OpenDoc, so why the heck is there so much interest in a Microsoft-backed standard? Well, turns out that the way to get people to vote for your standard they have to get together in Switzerland. Quick, think of a cash-rich company that can send a bunch of free tickets and vacations to delegates and stick them in a room in Switzerland just so it can shed its years of anticompetitive behavior and antitrust lawsuits by appearing to support an open standard.

So what’s the problem?

Reputation.

If you are an ass, it takes a lot of selfless acts to shake that reputation off. If you happen to be a company that is churning out patent applications faster than a Chinese assembly plant churns out iPods, you get held to a higher degree of scrutiny. If you’ve abused your monopoly powers, gave your products for free to crush competitors and had a banner across your headquarters entrance that says “We will compete with everyone at everything” your competitors may think twice about your sudden change of heart you bringing your philanthropic standard to them for consideration.

What is even worse is, let’s say you previously published and offered software and implementations in an open and easy to license way, just to later flip it to a closed, Microsoft-only way. That bait & switch behavior tends to follow you.

And today, as Microsoft is looking at losing its bid to make OpenXML a standard, it’s track record combined with a poorly spec’ed out ISO application with well over a thousand technical objections by its industry partners.. well, it gets tougher to get that sort of thing passed. What’s the problem you say? Well, it is believed that Microsoft has brought in a specification with so many holes on both the standard and the updates that it can effectively change the rules of the game at any point, making Microsoft’s OpenXML implementation not play along with all the other OpenXML implementations. Instead of keeping the standard from release to release, they could build up the features on top of the standard and effectively say “Only Microsoft OpenXML can do XYZ”

This is where corporate consistency makes a difference and unfortunately for Microsoft it just doesn’t have a positive one.

Off-topic: Vlad Hates Microsoft, Vlad Loves Microsoft

This is where my Microsoftie friends think I suffer from severe schizophrenia. Do you love us or hate us? And as you read the above post you’re probably thinking “Man, Vlad is beating down Microsoft again” wonder what someone must have said to him.

I’ve said it before and I will say it again – Microsoft makes phenomenal products, in many categories probably the best ones out there. But, Microsoft is a huge company and the guys that designed the Vista real-time indexing and search may not be the same guys that designed WGA (Windows Genuine Advantage) or came up with a way to license it so brilliantly. They do a lot of great things, they do a lot of incredibly stupid things.

It is Microsoft’s decision to make on whether it is the company that is seen as the de-facto designer of best business tools, a global conglomerate asshole crushing each segment it enters, most open and complete server solution, bleeding failure in every segment of digital entertainment or the most inter-operable software and hardware designed across the digital life and work. It’s their decision to make and stick with it. There are people out there that are constantly beating down Microsoft and only choose to focus on the negatives. Then there are people that love Microsoft regardless of the issues. 

My supposed schizophrenia stems from my attempt to be fair when it comes to Microsoft. We sell a lot of Microsoft software, we use a lot of Microsoft software (so far so good) but we also support a lot of Microsoft software (ah, crap) and we also design a lot of software for the Microsoft platform (oh god, strike me now) so depending on how badly or how well Microsoft happens to be doing in the area that I am focusing on at the moment is how good they come out on this blog.

In the end, its Microsoft’s decision. I assure you that my tiny bit of MSFT shares and the annual proxy vote really don’t count for anything. The extent of my Microsoft influence includes the hope that one day, in a galaxy far far away, you may actually use your Outlook client with your Exchange mailbox and select which SMTP address gets printed on the outgoing email on-demand.

Microsoft Loses the #1 Spot

IT Business, Microsoft, SMB
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If you’ve been following the vibes around the SMB partner community you already know: Microsoft has lost their spot as the most partner-antagonistic company in the world. Ironically enough, they lost it to Dell.

Over the past ten years, Microsoft has held the unquestionable dominance over the title of the worst company to partner with and they earned that reputation by strongarming hardware partners, abusing their monopoly powers to dictate distribution and entering virtually every area of digital electronics. The concept of embrace (free software, free development tools, free training and developer incentives) and extinguish (enter with a 1.0 product, give it away for free, crush the segment) has definitely earned Microsoft a lot of enemies. To be fair, Microsoft has really improved over the last 2-3 years in terms of local reach, open standards, partner promotions and customer incentives but they have a long road ahead of them in establishing trust among the SMB solution provider base.

Now on to Dell. Dell first crushed the SMB “white-box” makers nearly a decade ago with cheap and reliable, depending on who you ask, PCs. Over the years Dell went into servers, network equipment, network storage, branded appliances and electronics including monitors, printers, handhelds, projectors and more. Suddenly, Dell’s direct model, reliable fulfillment and easy ordering made them the defacto winner in the SMB solution provider space. It was hard to go wrong with Dell.

But, Dell went after the “VA” in “VAR” and has clearly decided to also “direct” the “value add” of the “value added reseller” – the services. Recent acquisition of Silverback, large helpdesk that had nearly eight years to work out the kinks, low price, large portfolio and most importantly: the knowledge of who the partner is. It is no secret that if you fill out a Dell quote for a customer they will contact them directly and try to undercut you. However, with Dell having a huge OnForce and Unisys connection, the “foot army” that VAR’s seem to represent may be soon facing the challenge.

So, it may not be a surprise to soon hear “Dude, you’ve been served by Dell” and its certainly no surprise why Dell is clearly the #1 most partner antagonistic company in the world and one that you should have a very thick shield against in your current accounts.

Changing Face of SPAM Filtering

ExchangeDefender
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August was a hard month for ExchangeDefender with a lot of long planned changes being moved up the timeline to address what I believe will be the end of unmanaged mail servers. Allow me to explain. Assuming you can deal with a mild annoyance and have an extremely powerful server you can pretty much set up your choice of a mail server software and leave it alone. As in Windows NT/2000 leave it alone – configuration OK, system up, job done.

Over the past few years the above case has only shifted slightly. Those that cared for productivity and efficiency of their resources bought SPAM filtering software, outsourced SPAM filtering, hired MSPs and ASPs to handle their mail but for the most part there was no big “threat” just a huge “annoyance” impacting productivity and server efficiency. For example, you can install an SBS box and leave it up and running on Exchange 2003 SP1 or SP2 without a care. Sure, it may take a minute or two to open up the server manager, you might be eating up the storage quota on the server by storing all sorts of junk, you could even have an infected system from time to time.. but the life goes on, IMF may help along a little bit, for the most part there is no need to watch over the server 24/7/365 and given a good backup and some failure tollerance you’re good to go.

I believe the good times are over.

I started ExchangeDefender years ago in order to protect our Exchange and Sendmail servers. Not really to make money but to save money from expensive Exchange AV solutions that  also ended up trashing our resources. Over the years I’ve seen the product evolve beyond the wall into a managed piece of network intelligence, business continuity with LiveArchive, compliance and regulatory tool and a heck of a lot more. But in the end, it will always be a central network that we use to isolate the threats before they get to the pieces that we cannot manage – users and servers.

Last month saw an interesting change in the way problems escalate out of proportion, almost one after another. First, we continue to see the increases in the amount of SPAM being relayed through. Nothing new there but the volume is important because it tasks the resources much harder making fewer cycles available for the more detailed policy enforcement, such as that of filtering image spam. You see, where most SPAM used to come in little tiny text messages that could easilly be filtered out with the lowest power appliance, the new SPAM comes in as a PDF, a zip file, an image file, etc. We are now not dealing with 1–2KB files, we’re now dealing with documents and images that are several hundred times on the order of magnitude. And as we lose more and more cycles to the garbage that seems to only be annoying us, we are letting more and more really dangerous stuff slip through.

Namely, over 25% of the computers on the Internet are pwn3d in a number of ways. They may have a rootkit, virus, trojan or even a part of a botnet. That is a huge part of the network that is really going to waste and it’s only going to get worse. For example, the issue with the latest botnet code that was likely inadvertently messed up. Instead of delivering SPAM it would open the connection and leave it hanging after issuing RCPT TO: command. The result is that thousands upon thousands of connections were left open, bringing the server down to its knees. Imagine 25% of the Internet doing something “weird” for a day or two.

It is easy to see how little issues like this can take down companies quite easilly. I believe the days of set it and forget it are now firmly over. It, in part, is why we pushed up so many security features because we don’t want to have to solve the “problems” that haven’t appeared yet when it becomes a little too late.

SPAM Hoover: BBB Trojan

ExchangeDefender
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So here is what we’re fighting with today, Better Business Bureau fraud/trojan SPAM:

Complaint Case Number: C465B4
Complaint Made by Consumer Mrs. Marcia E. Worthington
Complaint Registered Against: Elizabeth MeHaffey of TIMCO Aviation Services, Inc.
Date: 05/14/2007/

Instructions on how to resolve this complaint as well as a copy of the original complaint can be obtained using the link below:

CLICK HERE TO DOWNLOAD AND VIEW DOCUMENTS FOR CASE #C465B4 <>

Disputes involving consumer products and/or services may be arbitrated. Unless they directly relate to the contract that is the basis of this dispute, the following claims will be considered for arbitration only if all parties agree in writing that the arbitrator may consider them:

*       Claims based on product liability;

*       Claims for personal injuries;

*       Claims that have been resolved by a previous court action, arbitration, or written agreement between the parties.

The decision as to whether your dispute or any part of it can be arbitrated rests solely with the BBB.

The BBB offers its members a binding arbitration service for disputes involving marketplace transactions. Arbitration is a convenient, civilized way to settle disputes quickly and fairly, without the costs associated with other legal options.

2007 Council of Better Business Bureaus, Inc. All Rights Reserved.

‘You’ll be openin’ without him, then,’ Parkins said, thinking that if the prices he had seen in the window were any indication, Straker wouldn’t exactly be swamped with customers. ‘What’s Mr Barlow’s first name, by the way?’ He went out the back door and around the house to where he kept the big yellow bus parked. He felt tough and coldly competent. This was infiltration, just like the Army. ‘Yes.’ ‘Well, there’s Marie Boddin. I could walk-‘ 5 Pat Middler picked at a callus on his left palm with great interest.

In case you’re wondering, the link leads to an executable attachment.

All this, yet not a day goes by without someone begging us to let .exe’s through ExchangeDefender. This is why we don’t, it’s been out for over a day yet none of the 10 or so AV engines we use are currently detecting the attachment as anything dangerous. And if you’ve got more than one employee I guarantee there is at least one dumb enough to click on the link. Into the SPAM hoover with you.

And so it begins…

Vladville
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… another year of bringing humility to the south and other random inbred corn humpers nationwide: If you aren’t a Gator you’re Gator Bait. Here, it’s not too late to hop on the wagon, your complimentary background is just a click away.

Gator

Just in case you forgot, this was last year.

Welcome to Inglewood

IT Business, Vladville
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PIC-0027Welcome to Inglewood, the home of Champions, Erick Simpson and Randy’s Doughnuts. Airports are very inspirational places, everywhere you turn there is a hot new self-help book. In a way it fits because you do not want to stick a bunch of angry suicidal people on a plane after losing their luggage and putting them through more lines than a Disney ride. Every corner store has a rack of books that just scream: “Hey you, yeah, you loser.. thats on the road away from the family all the time. Yes, you. Come get this book, feel better about what you do.”

But I get my inspiration from dealing with people. Sometimes its arrogant (“Thank god I’m not you”) and sometimes it’s wishful thinking (“Damn, how come I can’t do that?”); So today I offer you this inspirational story of always be trying.

I was running late for my flight earlier this morning and on my way to LAX I stopped at a Mobil gas station so Enterprise doesn’t have a pre-filled Chapter 11 bankruptcy form when I drop off the car with no gas in it. It’s dark, just after 5 AM and I am really not paying attention to much other than making the flight. I look over to the locked convenience store and see a guy buying a 40. Ok, so it may have been a Red Bull, who knows, but a 40 oz of Red Stripe beer just fits the time, place and location, so for the sake of the story go with me.

The guy gets his stuff, walks up to me and starts saying:

Guy: Would you mind helping out a homeless man?

Now by the looks of things this guy doesn’t look homeless but he sure sounds/moves like one. Oh well.

Vlad: Sorry man, I never have cash on the road. But have a good day.

Now here is your bit of inspirational zen for the day. The guy pulls his sleeve up to show off more bling and gold than you’d even seen on a rapper. Must have had at least 20–30 grand around his wrist. He flashes a smile and says:

Guy: Hey, gotta keep on trying.

And the entreprenurial lesson of the day is no matter how good things may seem you have to keep on trying and keep on building. The guy walked away from me, got into his BMW and drove off.

PIC-0029On a flip side, pimpin’ isn’t for SMB either. Samsung gets “Pimp Of The Week” award for taking the everyday item a busy business traveler needs and turning it into advertising. A Google model if you will. They provide free power under the “Samsung Mobile Charging Station” up to 2 AMPs per socket (we won’t even give you that kind of juice in our data center) and as you’re plugging your stuff up you get to see the latest cell phone, plan, and features.

Pimp on Samsung. The picture itself was snapped with a Samsung Blackjack so… Samsung… Send bother a check already. Hey, gotta keep on trying.

Huge SPAM / DDoS-like Explosion

ExchangeDefender
1 Comment

If you’re not so fortunate to have ExchangeDefender protecting your mail server you may have noticed your mail server is slowly choking in the junk that seems not only to be dumping massive amounts of data off but also significantly slowing everything else down..

Why?

Wel, there is a huge Trojan outbreak of Agent-GBX at the moment and it seems that the saturation is pretty remarcable. The throttling control on this beast is out of wack too, it seems to be opening so many connections that the connections hang and just sit in an open state until the server terminates them. So, throttle down your timeout values while you can still get to your ESM

Feelin’ for Microsoft

IT Business
2 Comments

(two part series of selling into SMB space: Postmaster Woes is next)

One of my biggest pet peeves about SMB IT Professionals, and that term ought to be used very loosely for some, is the constant complaints about inability to stay on top of everything thats going on. Now common sense would dictate that if you’re having trouble staying on top of all you’re doing you may need to sharpen your focus because you’re spreading yourself too thin. But this isn’t common sense, this is SMB, and in SMB you make stupid decisions because money is tight.

Nonetheless, I felt that the problem of SMB following product changes and communication was a legitimate complaint by the SMB folks. I’ve been trying my hardest for years to help consolidate the huge body of knowledge for the SMB sector, produce 101/introductory podcasts and videos, present at UG meetings and (no, I’m not as stupid as I look) all of that is an extension of what we do at Own Web Now and how we learn and perfect our approach. How do we communicate to the client that there will be changes? How do we alert them when there are problems? How do we handle the issues that come up as a result of the holes in the above?

When it came to handing off my direct touch with our partners and clients I went with a three prong approach. First, we created a single point of contact for all the alerts and issues that our company publishes, stuck it on a public blog (http://www.ownwebnow.com/blog) and even have the top five stories syndicated on our front page. Step 2, we wrapped a portal around the above to make sure everyone had a place to get in touch with us in an accountable way so issues can be tracked, recorded and documented over time (http://support.ownwebnow.com). Final and third step included direct email, the worst method of communication since the launch of Vistaprint.com, that let our product subscribers know things are coming.

So about two months ago we announced the launch of a huge new OWN data center. Over a month ago I sent an email to the customer base saying “This new stuff is going to require you to drop in some more IP addresses in the SMTP access lists.” and followed it up by five blog posts on the corporate site, two on this site, and even Susan Friggin Bradley blogged it.

Yet, day after day, people are constantly, constantly, constantly not receiving some email, some email is missing.

Did you add in the new IP address ranges? Yes, of course! 

I have to this date personally closed over 300 trouble tickets at support.ownwebnow.com that were complaints about messages not getting there and the resolution was to add the IP addresses we published over, and over, and over, and over, and over again. Which leads me to the following thesis:

“There is no information overload in SMB – you just aren’t paying attention.”

Now granted I am a very very tiny paramecium in comparison to the universe of information that Microsoft is, but the parallels that I see in complaints are just enormous. What is particularly frustrating (and just the cosmic way of balancing out the carma for all the smack I’ve said about Microsoft in the past) is that when things break people blame you first. Why? Well, they had problems a week ago, this surely must be related.

Point is, there is only so much of a margin you can use when talking about being too busy before it becomes a loud sign of complete and total incompetence. Yes, things are going to slip your mind every now and then, you’re going to make mistakes, after all we are all human and this isn’t exactly a minimum wage job (hint: most people reading this blog demand $80 or more an hour for their time) and the reason there is a premium on this profession is because you’re expected to know a lot and do a lot. But when you end up doing too much and knowing too little you can no longer blame Microsoft or Vlad for your shortcomings, you have to take a good hard look at the mirror and re-evaluate the extent to which you’ve spread yourself.

After all, you don’t see surgeons working 3–4 operations at a time. Why do you think that is?

Time Saving Tip #4: Don’t Be An Ostrich

IT Culture, Vladville
2 Comments

The Matrix _DivX_ 606_0001Not the most uplifting of titles but if you’re trying to cut out on distractions and really focus, sometimes you may have to take the path of least resistance and not take part in conversations that yield nothing and are going nowhere.

I have blogged at length about the steps that I have taken to remove distractions and make better use of my limited time on projects that made sense and were more worth while. Big part in dumping the newsgroups, blogs and such has not been the relative abstraction I’ve created to stop myself from paying attention to them during the day, quite the contrary, I knew I would be tempted to look every now and then. And I do, I even posted maybe 3–4 times last week. The trick in optimizing the amount of time I waste in newsgroups is knowing when my post was not going to do me any good: Will replying to this post make me come off any better or will it make the person on the other side feel any better? I have really tried to ask myself that question every time I hit submit, leading to longer times of me holding on to the left mouse button for dear life. In the end, it has reduced my involvement in fruitless efforts and reduced the amount of time wasted on issues I have no hope of affecting the outcome of. And if I can’t make a difference, there is no point in trying.

As another public example of this consider David Schrag’s post titled: Even the job descriptions for Microsoft licensing are complicated, which caught my eye due to a very nice headline. He starts making a nice point but it all falls apart with his usual illusion that a $260 billion dollar company might have people in it that can directly, independantly and unilaterally cause change to the very thing that made Microsoft a $260 billion dollar company to begin with, just so it could simplify SMB licensing and help his dozen clients that have no choice and will pay for Microsoft software regardless of the price.

So, do I respond to Schrag’s post with the same thing I’ve told him a hundred times, fully knowing he’ll delete the comment and continue to stick his head in the sand, or do I just dismiss it and move on?

Truth is, if you’re like me your day is full of Ostriches and the secret to recouping some of your time is identifying your Ostriches and letting them just burry their head in the sand without wasting your time. Client that doesn’t want to take your advice? Fine, here is a sandbox. Problem employee that won’t change? Here’s your sandbox.

Consider the alternative – consider the amount of time you waste going against something for which you already know the outcome and are repeating it just for the sake of… what? Exactly. You’re the ostrich now.

As my buddy Erick says…  Hear that Mr. Anderson? That is the sound of inevitability. Don’t waste your time fighting battles you can’t win. 

Blogging Fame

Vladville
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One topic that Susan and I don’t write or talk about in public is the perks (or doom) of blogging fame. I don’t like to talk about it because I hate listening when people bitch and moan about being successful (hint: you do this to yourself) so I am offering this to those of you that are considering blogging professionally either as an outlet or a marketing move.

First of all, if you have any recognizable skill whatsoever and have a unique point of view and delivery, people will read what you write. Don’t get me wrong, just because you put up a blog doesn’t mean people are going to read it — If your writing skills and delivery are equivalent to those of the 11 year old begging vendors for stuff and free conference passes you’ll be reduced to a misguided Google search audience and people that never removed you from Bloglines / Google Reader when they abandoned those accounts.

But let’s assume you have something to say. Let’s assume that its something thats on the minds of your customers, partners, vendors. Let’s assume your opinion is genuine, that you can defend your point and argue it when people comment on it. Let’s assume all that. Sooner or later your blog, your opinion, your writing and everything else that you seem to do are going to attract attention and you’ll become famous. Congratulations, thank you for everything you do.

But, now you’re screwed.

Now that people know you have somewhat of an influence and an opinion people respect, you’re a marketable commodity.

Expect people to call you and ask you for your opinion. Those opinions used by press are often twisted around and used much later out of context which is the reason I always refuse those calls.

Expect people to offer you book deals. Lots and lots of book deals. You can blog, ergo you can write, ergo it can be edited and marketed to sell books. Plus you’re likely to drive demand for it through your blog so the publisher has little risk.

Expect people to invite you to speak at events. Conferences are the most difficult invites because you actually have to know your stuff. User groups, regional conferences, vendor events and gettogethers are the easiest but also come with $0 pay.

So far so good. Now on to the screwed part:

Expect people to get mad at you when you tell them you have a real job and don’t want to go across the country to speak in front of 6 people for free.

Expect people to be mean to you when you don’t blog for a day or god forbid don’t answer a question they sent you via the blog. After all, what are they not paying you for!

Expect people to not understand why you aren’t press and aren’t willing to be at every event on earth. Even if by some mirracle the ticket to the conference is free the time away from business, plane, food, hotel tend to pile up.

Expect people not to treat you like a business owner but press – “Oh, we can’t talk about that or you’ll blog it” or “What do you mean you want to go to sleep, its just 1 AM”

Expect people to want to cut alliances, strategic focus groups, partnerships and sadly exclusion groups.

Finally, expect people to expect you to work for free. Expect to sit in conference calls, webcasts, podcasts, conference rooms, focus groups and all the other good stuff and make nothing out of  it. Some are pitched as a priviledge, some are pitched as exclusivity, some are pitched as a part of what you do… but expect not to be compensated for your time and skill.

This isn’t a whine or complaint by any means, I love what I do which is why I continue to do it, but you ought to be aware of end game and the need for a very thick skin. It ain’t for everybody, there are many rewards but there is a dark side to it as well.