Truth in Logistics

Web 2.0
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Sometimes honesty is not the best policy, courtesy of FedEx:

Gochina

Nothing just screams romance like knowing that the gift I just bought personalized for my lovely wife is being cranked out by a 5 year old sweatshop worker in China and dragged by a 10 year old on a bicycle all the way down to FedEx. And they didn’t even get it there by the cutoff. Makes you wonder about that word, doesn’t it?

Isn’t generalizing fun? Now, if you’d like to continue down this trail check this out, I haven’t posted it as it is pretty much offensive to everyone.

The reason why iPhone is the best selling SmartPhone

Microsoft
4 Comments

One word: Disconnected.

Pocketpcs

Windows Mobile device focus groups and hardware manufacturers that outsource their creativity to HTC have yet again taken what is undoubtedly the most advanced embedded operating system and turned it into one of the most expensive paperweights of 2008.

That’s my thesis and I’m sticking to it.

Look up. HP is comfortable letting HTC design the same junk it was designing around the turn of the century. Yes, it’s faster and flashier and it may have a keyboard or a phone in a model or two but its the same old useless Jornada rewrapped for FY2008You can see the official breakdown here. Disconnected: From style, from purpose, from functionality and eventually from day-to-day use.

There are rumors out there that Microsoft is considering buying RIM. Microsoft entertainment division is set to bleed/squirt more money into Zune 2, which will fail again. God knows how much is lost on that futile marketing and development project.

So to my dear CEO Pal Steve Ballmer I offer the following advice: Buy HTC.

You already have the awesome mobile operating system. You already have integration into nearly every aspect of the desktop. You have a partnership with a harware manufacturer that has designed devices for Palm, HP, Toshiba as well as every phone carrier on earth.

So why, oh why, do you recognize the market dominance of your desktop and refuse to take charge in extending it past the table and onto the belt/pocket? Yesterday Apple released the Music Store, something I could write on WM6 in about 30 minutes. Get this – it’s a web browser that authenticates to a web service and downloads an aac file.

This is going to hurt. Microsoft lost the digital movie / music player war. It’s over. Let go. Nobody listens to a Zune no mo. The only hope you now have is to create a dominant digital convergence device that can leverage the power of office, home and life and you’ve got a 92% leg up there. How much of that lead are you willing to lose before you follow my advice?

Friends on Rough Days

ExchangeDefender, Friends
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Today was a rough day. Even though the trouble lasted only about 40 minutes and affected just a handful of people its yet another smack in the face of the perfection that we strive for. Bah. I was out having lunch with Jen and bailed out early (thanks for picking up the check, you rock!) to realize I am not Google yet. Anyhow, I had this in the corner of my third screen all day long, it kept on looking at me while I was taking calls during the storm, updating the blog, checking on status reports, on the solution, looking what caused it, troubleshooted it with partners and so on. This was an IM I got at about 5 AM:

Morning V, before I got swamped again with work today I wanted to let you know that your last four posts rock – in particular the one about being mean and beloved and the one about Karl. I don’t care if you think you can’t write, you can, and you do it well. The best thing is that you write like you speak and so even though you are far away, I always have a little piece of Vlad on my desktop. 🙂

It’s good to have friends on days like today.. Now, off to Montana to breed sheep.

MSN Messenger needs flexible presence control

Microsoft
4 Comments

So Chris Jones of the Windows Live Team actually responds to blog comments? I blogged about the Windows Live Installer yesterday so I figure I’d open this long-time-gripe with MSN Messenger, though I know its currently impossible to solve, because I can see its use for both business and a 12 year old girl.

Business:

Over the years my buddy list has grown, significantly, and I just need to get some control over it because I do not want to be bothered 24/7. Some folks are business contacts, some folks are casual acquaintances, some folks are friends, some… well, I don’t know who they are.

Point being, I’m sure I’d like to hear from all of the above but at the time of my choosing. For example, I’d rather not talk to my friends between 10–4, and I’d rather not see a business/tech support request at 2 AM.

I would like a flexible status indicator so people in one group would see one status and people in another group would see a totally different status. For my friends, I hope they see me offline during business hours, and for my business partners I hope they see the same in after-close hours.

12 year old girl:

I want my BFFs in one group, cute guys in one group and everyone else in a loser group.

I want my BFFs to see me all the time, I don’t want cute guys to see me online on Friday nights, even if I am, and losers, well, if I ever want to talk to them, I will IM them when I feel like it.

I am not sure who the bigger user of MSN Messenger is but I sure could use this feature because as-is I am about to take a weed wacker to my Live Messenger list.

How can you be so mean and be so beloved and respected at the same time?

Uncategorized
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Got an email the other day that, between the lines, asked the following question:

How can you be so mean and be so beloved and respected at the same time?

It’s really pretty simple to tell you the truth. Last month this blog had 1.2 million visitors and thats excluding Google bots and RSS hits. On the adverage I get two dozen fanmails and one death threat a day. People just don’t like to login to comment I suppose. However, I am about to let you in on two secrets:

I am not mean..

Many people self-identify themselves in my posts. Even a blind man can tell that I have no advanced literary training, so how do I seem to write such potent blog posts that seem to hit all the buttons? Easy, because all of the little pokes and huge stabs are the pain points I personally experienced while building this company. You get to see them all the time.

The secret is in not sugarcoating it. Not posting it like a total retard. Not trying to lie about whats going on. It’s there, it’s clear and at times it sucks. However, you’re never left to wonder just where I stand.

I’m a leader..

… and in case you’re wondering, you’re not a “leader” just because you like the title, but because you try to do something new and you deal with the backlash that causes. Sometimes decisions are good, sometimes they are bad but you never know if you don’t try. And that’s the point.

People identify with what I go through because I do not bs about it. They see me overcome things, they see the mistakes that they may be making and of course they get deeply hurt by them. Nobody likes to be called as “too small to get a loan” or “too irrelevant” – so they do one of two things. They close the browser and never come back, continuing on their chosen path, or they look at the situation and decide that the only way not to be looked in that light is to lead themselves out of what is actually causing them to feel bad about what they do.

The point is that it’s not about me, it’s about  you. Nobody would think twice about what I think or feel. If you asked 1,000 people if they cared what I thought, 999 would say no (1 would say “WTF is Vlad?”) – but that “Vlad is mean” and “Vlad sucks” thoughts you may feel are not what causes change, its that little insecurity we all feel about what we may be doing and that someone out there just may have figured it out.

So I talk about my life, I state my opinion and this is my personal outlet. People seem to appreciate it and follow it and they write in every day to try and get better. I am here because I had wonderful people that helped me with every step of my career and my company, so I feel the least I can do is to pass it on. So I give entrepreneurs advice, I give corporate employees guidance, I talk to sr. management about trends and attitudes in SMB, I talk to startups about the problems they will see, I write, I talk, I record, I blog and I write.

And people seem to like it. Life is what you make of it and recoginizing that you have the choice and are in control of it is what makes you go further. It also helps being smart about what is irrelevant, who doesn’t matter and when you need to quit.

Is it safe to say Apple now owns the digital convergence?

IT Culture, Web 2.0
5 Comments

As much as I hate to say this, and as much as I hate Apple, and as much as I very strongly feel their computers are nothing more than homosexual accessories and toys for toddlers… I think it’s time to call the digital convergence as Apple’s property.

Sarah has the breakdown of the announcement where what once seemed a mere Walkman of the 21st century has evolved into a total market ownership of all digital things. They own the content distribution network (equivalent of owning newspapers, radio networks, TV stations), they own the devices (equivalent of making every single TV, Radio and printing press in USA), they own the support systems and now they also own the settop box, the best selling smartphone… they pretty much own it all.

I find all this pretty disappointing but the arguments against Apple are really starting to fall apart. They are producing the content people demand, they have a device for every budget and every lifestyle, they keep their products fresh and always evolving and it all seems like it’s done by a single guy that people just seem to love.

Will Microsoft, Creative and Sony throw in the towel?

Windows Live Installer – Get it all with one click

Microsoft, Web 2.0
1 Comment

Nutshell: Microsoft enters round 1 with Google, nearly 2 years late, and knocks it out.
Conclusion: Nobody cares this time around either.

Google first came out with Google Pack a long time ago with hope of making it easy to install/update shareware/freeware applications for the Windows Destkop. Most of us were not impressed.

Microsoft, to their credit, did the same thing but the outcome is far more impressive – it actually looks like a coherent collection of useful applications that have one common purpose (integration with online portal) and are likely already programs you use due to Microsoft’s bundling of Messenger, Mail, Photo Gallery, etc. This just makes sure that you get the more powerful live.com versions of those programs.

Windowsliveinstaller

It’s pretty impressive. Among the most interesting ones is the Windows Live OneCare Family Safety.

Windowsfamilysafety

So, round one goes to Microsoft. Read more about it at the Windows Live Blog.

Karl’s Managed Superblog

IT Business, SMB
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There are very few blogs and even forums I can recommend to people that are looking to get into the managed services. Having seen Erick’s MSP Bootcamp I’m pretty convinced that if thats the strategy you’ve selected, Erick’s stuff will pay for itself immediately, not to mention the support systems. Believe me, it’s worth the money and everyone I sent to Erick has thanked me for the referral.

But when it comes to freebie advice there is the unquestionable 600 lb gorilla of all-things-service and his name is Karl Palachuck. If you’re new to this blog, Karl has written more professional self-help books than you can stick into a small airport store. Everything from whitepapers to workbooks to full on gudes, books and motivational guides. Karl is your man.

And over the last 2 weeks he has been writing about managed services, a series of posts that is likely to become a public blueprint for what you need to consider before heading the managed way: Managed Services in a Month.

Managed Services in a Month: Part one, Part two.

Oh, and if you like that stuff you’re really going to like guys books. I own them all, I’ve raffled away two of them and believe me, reading this stuff will save you days and months in the future.

Now, if you made some horribly poor choices in your conference budgets (and haven’t had the mind to cancel yet)  make damn sure you get there on Friday (9/28). Karl has a now legendary free seminar the day before the event that will include HaaS and Perfect Projects Every Time, something he has blogged about at times but nothing quite ties it in together.

Pro: Which brings back the ever-present Vladville keyword, WTF is the value? No matter how good you have it, I hope you still remember how hard it is to make money. So when it comes to parting with that money you ought to expect the very best, not just the best effort. In my biased (yes, Karl has helped Own Web Now and Shockey Monkey and the SBS Show immensely, so I speak from experience) opinion, Karl’s books and seminars bring it all together. That’s the value. Will you learn something so earth shattering that it changes the very fabric of your life. No. But the little tips mixed in with know-how, mixed in with templates, mixed in with best practices make putting your business plan in effect a matter of filling in the blank, not sitting around with a lawyer / accountant / financial advisor / dog / your BFF and thinking of a better way to build a wheel.

Con: If you’re going to the conference in search of eyecandy, $100 to watch some blonde shake her rack is probably a better investment. But if you’re trying to improve your business, Karl’s free seminar or $100 towards his books will pay off on the flight back home.

It’s time to abort your whole freaking species! RIP Palm Foleo

Mobility
5 Comments

If you know where the quote is from and it’s relevance to the subject at hand, you my friend are very cool.

There is a strong stench of silicone vapor in the air over at Palm HQ as they kill off the potential category differentiator that Palm Foleo was expected to be. As you recall, I was fairly excited about the concept of a companion to the mobile device that Palm offered but it appears that 1.0 is no more. The convergence is certainly an interesting thing, in the world of Web 2.0, SaaS and more.

Nearly everything being developed is going mobile. Even my small shop has all it’s backends mobile – Off my Samsung Blackjack I can respond, create and update support tickets for ownwebnow.com via Shockey Monkey. I can monitor the uptime, performance, queue size and processing power of ExchangeDefender nodes. I can power cycle or shut down any server on the network,  provision new service, with the obvious idea being that all OWN information can be mobile, secure and available on demand.

What I am about to say may shock you. Then again, would you expect any less from me?

I am a fan of Apple for the twisted way they have virtually pwn3d the mobile industry. I know you’re probably thinking that the mobile industry consists of players like Microsoft, HTC, Blackberry and so on but the only true players are O2, AT&T, T-Mobile, Orange and other carriers. They dictate which features do and most importantly, which features do not make it to the devices running on their network. Ever wondered why its so difficult to stick an MP3 as a ringtone on your Windows Mobile device?

I feel that Windows Mobile really did not deliver on its promise. What justification do I have for that? Over the past month Own Web Now Corp sold more Microsoft Exchange 2003 with Blackberry CALs than Exchange 2007 CALs. People are demanding the Crackberry, which for all intents and purposes is an inferior product. But they want it because its more reliable. I too have dumped the Windows Mobile 6 Professional, which had far more features, for a Windows Mobile 5 (equivalent of WM6 Standard) device in Samsung Blackjack because I got sick and tired of really crappy performance. I just wanted a reliable device <check> which wasn’t made by HTC <check> that required me to wait to get to the essentials like contacts, email, web pages etc if I had more than one thing open <check>.

I, as a techie, settled for less that was fully functional, over the more that didn’t quite live up to the promise. Now, Melinda Mount, VP of Microsoft’s digital entertainment division says Mobility has the brightest future of all their devices. I think she is right. You can’t call yourself a Windows Mobile fan until you’ve seen the magic show that Jason Langridge puts on with WM6 devices (still waiting on that shipment from HK btw Jason)  but let me share something that I believe is the new development in the world of Windows Mobile fans, straight from one of my guys:

Rich Walkup: I finally got rid of my slave device and got a real phone.

Are we techies trending more towards the development platform where all our apps are mobile, or at least mobile accessible, or is the customer trending towards being more mobility “IT Basic” in their approach. I feel both are true, which is why Palm’s CEO gets the props on sinking $10 million into vapor and moving on to the next generation that is not going to patronize IT Basic folks but actually empower the folks that have a strategic approach to the mobility in the enterprise.

Project Updates: TW/XD/SM

OwnWebNow, Shockey Monkey, Thieving Weasel
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It has been an exciting two years, getting the opportunity to travel, meet so many partners, be exposed to so many different business models and objectives. I must say, I have learned a lot.

Since WWPC, my last major conference for quite some time, I have been working on Own Web Now, trying to steer it in the direction it needs to go in and implementing all the neccessary changes and adjustments to take us to that next level. It’s hard work alright but I think it will make a huge difference in the lives and businesses that have supported us (and that have supported me) for years. It’s important to get out there, but its also important not to make the excursion a once-a-year event – I learned that early on because most of the changes I made from my 1.0 event were wrong ones. It takes time, it takes knowhow, it takes experience, it takes professional friends that guided me through it. Learning and partnering process is a continuing exercise and if you’re trying to write software there is nobody but Walt Disney that can give you great advice:

“You don’t make it for yourself. You know what they want and you make it for them” – Walt Disney

So, on September 20th (which I believe is Thursday) expect to see some major announcements come from OWN and me. This is easilly the most exciting time in the history of my company and we’re doing more for our customers and for our partners than we ever have before. I look forward to perfecting that process and that promise.