How IT all ends

IT Business, Vladville
3 Comments

20081124__ssjm1125cassidy~1_GalleryNovember 26th, 2008.

It’s a little too late to stick the head in the sand, plug your ears and sing la la la while people tell you about the tough economy. Whether you chose to participate or not, for many of you this years Christmas/Hanukkah cards you send as a company will likely be your last.

Now those are some ugly words to say out loud but if there is anything you’ve learned from me and this blog it should be that business decisions are made on logic, research, surveys, risk calculations and business plan delivery / management.

If it prompted an emotional response – sorrow, anger, misery, frustration, a fatwa written in your blood – the paragraph above likely doesn’t apply to you so you should stop reading right…. here.

For years I’ve used this blog to publish what I thought was the right thing to do, the mistakes I see people make, the mistakes I’ve made, the relationship management with the partners, customers, resellers, vendors and the general business of technology.

I think it’s time to look at the endgame of sorts.

In the past month I have been invited to half a dozen conference calls and peer groups and user groups to discuss how to operate a business in a tough economy – most of which I’ve had to pass on because you operate the business in the tough economy in much the same way you operate it in a great economy – you diversify, you spot opportunity, you form the right partnerships, you grow conservatively and seek out profit over hype. Some people consider this blog too tough (on me, on OWN, on partners, on vendors) so saying the same thing I’ve been saying for years at this point is just an equivalent of beating a dead horse. (no pun intended)

But what about those of us that aren’t screwed? We can learn a lot from the complacent Grasshopper IT companies that were able to ignore the fundamentals of business just because the demand for their services outpaced the supply.

So join me in the next few days, through the Vladville Newsletter, as I break down the lessons learned from the downturn and how that has made those of us that are still growing far more powerful. Newsletter is free, open to everyone, is not meant to sell you anything – but there is a catch, you have to participate.

Happy Thanksgiving, thank you for reading Vladville.

Seventh Monkey of the Seventh Monkey

OwnWebNow
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Yes, it’s a tip to Iron Maiden and the prophecy behind it. 🙂

I’ll be back in two weeks. Taking a long needed mental vacation from the past few months of mind breaking journey that has been the globalization of the OWN’s US-only businesses: virtual hosting, virtual services, exchange+sharepoint services, enterprise storage network, security tokens, enterprise services and something we only call Karl. At the first of the year the only true global OWN services were ExchangeDefender and Shockey Monkey, now we’ve got our most profitable lines of business in Europe, Australia, Canada, Dubai and Hong Kong. Next quarter is all about announcing and positioning all that to the greater benefit of everyone involved at OWN.

One of the downsides of mortality is that you don’t get to live forever and you get to change your mind about which parts of business you work on. The past two quarters, or the seventh monkey of the seventh monkey, were all about teaching folks around me how projects, business lines, relationships and processes get built. It took twice as long but it’s always nice to fail right away than to fail down the road when you can’t fix it easily.

New year doesn’t start in January, new year starts in August. If you’re not on that same page yet, go read this. I was talking to Dave the other day about the advances we’ve made in internal documentation, the issue with the body of knowledge is that it should not be limited to one single person. No one single point of failure should be the holder of any critical knowledge of the corporate service, we sell commodity enterprise services, not specialty blown glass vases.

So with the stuff all complete, running and buzzing, I’m taking some time off till after the SEC championship (Dec 8th) and am coming back with something you’re really going to enjoy hearing. In the meantime those of you working with my staff will be getting the news about what all this means to your bottom line so fax back those NDAs if you want $$$$.

Mythology: Seventh son of the seventh son is European mythology for the special healing powers the seventh son of the seventh son is supposed to have.

If there is one thing that pisses me off….

Vladville
9 Comments

It’s the people that want the credit and respect but are unwilling to work for it. Sorry bro, you’ve got to earn stuff in life and plenty of people and organizations exist to extend the opportunity and help you get going- but if you do nothing with it you’ve only got yourself to blame.

It’s Sunday, WTF are you going to do with your day?

Not equipt for retail anymore

Microsoft
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Earlier this week Microsoft killed it’s retail offering in Equipt as well as the OneCare retail edition and the OneCare Server edition, trial of which shipped with SBS 2008 at a recent launch. Microsoft expects to release a free security suite, Morro, to coincide with the launch of Windows 7.

The commentary on the net has been split between Microsoft failing with a bloated security product and the consumer economy being so terrible that Microsoft’s presence in the retail channel is a waste.

I’d like to offer a third option 🙂

Microsoft intends to copy Apple’s successful strategy of providing all the essential and simple apps so that the user doesn’t have to search or buy (or let’s be honest, pirate) their own.

Apple Mac OS X comes with relatively little. But add a $79 iLife or $79 iWork and you’ve transformed your system into a media production machine capable of managing albums and web sites, editing videos or composing music. For $20 more you can install it on up to 5 PCs in the “family”

Microsoft has stated that the cloud based apps are their future. You can see this today in the form of Windows Live family that comes with a single installer and lets you download a lot of free and relatively good software.

It fits the strategy. It keeps the Antitrust lawsuits away. It simplifies and secures Windows 7 usage and improves the experience. It certainly seems like Microsoft is getting their stuff together.

Another one bites the dust: PC Magazine

IT Business
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Another magazine bites the dust, sadly one that I enjoyed quite a bit and have an active subscription to. Companies are pulling back, some are scaling down, some are outright changing their business models.

Yes, the economy sucks. Some of the largest and most respected companies will not see 2009. There is a good statistical probability that you won’t have a job in 2009.

However, this is a natural progression of business and life. Out with the old, in with the new. If you can’t make money doing what you used to, you find something new to make money at.

Look at it this way: Most of us were lucky to have been able to learn how to run a business at a benefit of our technical skills that kept the demand pent up – and we took that advantage to grow and scale and do more – and that is why so many are now thriving while the rest of the population is struggling at best or outright dying at worst. If you have the time to sit around and think “I wish someone could help me figure out how to run my business during the downturn” then it’s probably too late already.

That’s business folks, survival of the fittest. You can’t get angry at the market demand, all you can do is be savvy enough (and opportunistic enough) to seize the opportunity and make something out of it.

Microsoft Launches Microsoft Online

Microsoft
4 Comments

Earlier today Microsoft enabled end-user customers to purchase software and services directly from a Microsoft site, completely bypassing the partner community. While there is a bit about contacting Microsoft Partners for support services if you sit on the site for a few seconds you will be greeted by a popup and a person all too happy to take your money:

msonline

Meet Heidi:

msonline2

There you go. As one of my partners called in and stated today:

“So they just told me not to bother with licensing and IT training on their products anymore, I’m just a sales guy…”

No, that would be Heidi, Bob… Now the last time I told you this was coming I got under a fair bit of criticism. As I said in the past, Microsoft is the only one that truly knows how much value is in the Partner Program and what the bottom tier accounts for. Is this one of Microsoft’s giant mistakes or a well educated business plan change is pretty much their problem.

Not all bad news, you can always come and work for me. 🙂

There you have it folks, this is how it all ends.

Taking a tough look at Microsoft as a partner

Microsoft, Vladville
4 Comments

Over the past 12-18 months Microsoft has gotten a lot of bumps and bruises on this blog, ever since Kevin Turner and Allison Watson outlined the lack of vision for the company that is Microsoft as we’ve known and grown with. At the Worldwide Partner Conference in 2007, Turner announced the Microsoft shift to the more consumer-centric business and at the Wordwide Partner Conference 2008 both Turner and Watson explained where the partner community will remain – below 6% commission on cloud services with opportunities to integrate legacy platforms with the new way of Microsoft software service subscriptions. In November of this year at the Microsoft PDC, Ray Ozzie revived the much criticized Hailstorm .NET failure at the turn of the millennium into a thriving cloud based operating system and renewed the commitment to the developers that choose to build on top of Microsoft.

Yesterday, Microsoft also announced the launch of the Microsoft store where you can purchase software directly from Microsoft.

In a nutshell, in just under 18 months, we have seen Microsoft go from the largest software developer in the world to the largest technology conglomerate in the world with the funds, presence, talent and overwhelming opportunity to seize large shares of the markets that are struggling.

Do you think that bankruptcy of Circuit City and CompUSA had anything to do with the idea that Microsoft needs to go at it alone to reach the end customer? Microsoft’s inability to control the messaging in the retail segment has as much to do with the Vista failure as do the perennial Apple smears against it.

My biggest gripe with Microsoft for years has been in that Microsoft lacked leadership and vision. Ray Ozzie has changed that.

For years Microsoft roamed the post-monopoly-lawsuit desert in search of a hit – with many technologies seen as me-too would-be competitors that failed to catch on. The entire cloud approach, from search to storage, seemed like a neverending collection of summer intern code experiments that lacked in both purpose and refinement. It just seems cool became the norm at Microsoft Live, except none of the cool kids wanted to play with it.

And when it seemed like Microsoft was down for the count it seems something changed with it in a way that absolutely repositioned the company and its direction. Looking at the flow and innovation from Microsoft it no longer feels like a business software company trying to exert it’s will into tangent markets – it seems like a business platform company that wants to be the delivery mechanism for the services.

That is a tough call to make and a huge change in direction – one that has caused a lot of pain as the ship now plows over the partner marketplace that brought Microsoft to it’s prominence to begin with.

So as painful as it is to watch, it is ultimately the right thing for Microsoft and the right thing for the technology marketplace. We (software solutions people) strive to enable easy communication, trust in the computing process and data integrity, and the beauty of this business and profession is that you never stop learning with the constant change.

Microsoft has effectively shot the middleman that stood in the way of their direct relationship with the user – if you were that middle man your days are unfortunately numbered. As more technology jobs are sailed down the pink slip river there is a very bright and positive side to the development – more and more people are not just using but relying on technology for both business and leisure. As complexity is removed and reliability is improved the opportunity goes from “building IT” to “improving IT” and the great news is that the cost of entry in the new world is pretty much leveled.

If you intend to be in business or even employed five years from now I hope you are imagining your role in IT five years down the road.

XD Annoyarizer 2.0

ExchangeDefender
3 Comments

XD Annoyarizer 2.0 a.k.a. ExchangeDefender Desktop Agent (Beta) is here! Say hello to all your SPAM! You can download it here, personalize it, make it fall apart. Remember that it is Beta software so no production use please. If you see something (anything) missing please email development@ownwebnow.com as this one still has about two weeks before it hits prime time.

 annoyarizer

Last month we released ExchangeDefender Outlook 2007 Addin to much joy and celebration in our partner community. The orders skyrocketed, people loved it, everyone praised us and celebrated just how awesome the tool was.

Then they tried to install it on Outlook 2003 and were shocked that Outlook 2007 addins didn’t work on Outlook 2003. So we went to the drawing board and ported all the functionality of the Outlook 2007 Addin to our good ol’ Annoyarizer software, the Windows service that runs in the background and pops up every hour to tell you that you’ve got SPAM!

This is in part to reduce the amount of junk traffic and the inherent braindead design flaw that are SPAM email reports. Ordinary users simply do not comprehend that the reports are not realtime, that they are not going to reflect the same numbers of junk as they see in the realtime portal, yada, yada, yada. So we’ve fixed it. Above you see the software that will work on any version of Microsoft Windows that supports .NET 2.0.

Yes, even Dave Sobel can use it on his Mac.

How difficult is it to install. See below:

startup

Yeah, double click on the file and hit enter a few times. Windows 3.1 style.

Here is what you get:

Realtime access to SPAM and SureSPAM listing. Ability to filter, search and show SPAM and SureSPAM for today, yesterday and past 7 days. Click on anything you wish to release, select Trust or Release and it’s in your inbox. If you never want to see it all again just hit Dismiss Messages.

mainspamscreen

Whitelist and blacklist management is there as well. As simple as typing in an email.

whitelists

Stats too – For those that complain that ExchangeDefender is not working for them and they haven’t seen any SPAM today or it’s all been SPAM we can actually break out the numbers in realtime.

stats

The least exciting screen: Settings. Just your username and password.

settings

Thanks to Scott Buchanan of PDQ Technologies for being a guinea pig.

Seriously, if you can think of anything that will improve this, please drop us an email. You know where to find me. vlad@vladville.com

Now, we also took some precious time from developing actual features to do some shoutouts to the people that carpet bombed our support portal demanding Outlook 2003 plugins. As one of our good Irish friends said:

“This **** ******* sucks, Vlad”

Type that in the Search field in the SPAM quarantine and you’ll see a tribute to our external QA partner 🙂 Anyone that blogs the screenshot of him gets a ton of SWAG. (P.S. *’s wont work, you’ll have to decipher it. I’ll help you by saying that the first word starts with S and second word starts with F)

In Dilbert Again

Vladville
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Every day I see myself illustrated in Dilbert is another day I die a little inside.

scan0001

No, there is no Exchange 2007 SP2

Exchange
1 Comment

There is no such thing as a publicly available Exchange 2007 SP2, just a reporter poorly paraphrasing press releases. And Exchange has supported Direct Push since Exchange 2003 SP2 which is available as a free update for both SBS 2003 and SBS 2003 R2 so the headline is misleading as well.

Yet, press and ad sponsored web sites are wondering why their jobs are disappearing..