Making Friends

Vladville
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This came courtesy of a partner from Jacksonville and was just so good I had to share, enjoy:  

While waiting on a client outside of Starbucks today, I was right in the middle of listening to you talk about  the Outlook 2007 Performance Patch when a guy who apparently was in the field stopped and asked who I was listening to. The conversation went something like this:

Stranger: Excuse me, but who is that you are listening to?

Michael: It is an acquaintance of mine name Vlad Maz…

Before I finished the sentence…

Stranger: That guy’s an asshole! He has a webcast now?

Michael: (laughing) Oh so you know him? He is not that bad…

Stranger: Whatever man… Really he is a jerk. And he is a friend of yours?

Michael: I said he was an acquaintance. And how do you know that I am not an asshole too?

Stranger: (Stuttering now) Well, I don’t but you look alright. So he is broadcasting now? What’s it called again?

Michael: It is a VladCast. He is giving his time to share back with the community that…

Cut off again…

Stranger: I don’t know man. The guy is just vain. Vlad this, Vlad that. More like VladCrap.

Michael: I will suggest that to him.

Stranger proceeds to uncomfortably end the conversation and move on…

So to honor this person that you apparently touched so much, I think you should rename your cast to VladCrap.

Perhaps Michael should have reached out to the unemployed IT consultant hanging out at Starbucks listening to other people’s podcasts and showed him the fancy new “Delete” key we now have on keyboards. New thing, makes things you don’t like to see/hear disappear!

anonymous Microsoft manager says:

you know you’re getting famous when people you’ve never met hate you

VladCast Episode 2

Vladcast
2 Comments

VladCast 2, back at ya, louder and harier than ever!

In the five or so minutes I talk about:

Walkthrough of workaround for KB 935963 RPC/DNS vulnerability
Release of Ubuntu Edgy Eft
Release of Outlook 2007 Performance fix
Microsoft WWPC registration opens
– VT massacre Orange and Maroon Effect

Play VladCast: [audio:http://www.vladville.com/media/VladCast2.mp3]

Add feed to iTunes / File Attachment: VladCast2.mp3 (2116 KB)

Vladville volcano NOT related to 933493

Microsoft
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Well, got my tale between my legs. The little eruption here regarding the crashed Outlook at 5 hours of downtime were not related to Outlook performance fix kb933493. I am not sure if I’m allowed to comment on what the actual issue is.

So allow me to extend my apology to the Outlook team and thanks to Paul Fitzgerald and Terry Mahaffey. They both, along with a lead dev, test engineer and support engineer ran to my rescue this morning and had an answer by the late afternoon. Terry was able to locate my Crash Report, I submitted the first one which took about 8 minutes to upload.

I’ve gotten a handful of reports of the exact same scenario happening to you. If you are experiencing it, and you did report a dump, and you have the bucket # from event 1001 send it my way and I’ll submit it to them as well. As for the blog post being pulled, I did so as soon as they contacted me and actually offered to help. Given the track record of my blog and business relationship with Microsoft, I see no reason to fault them when they are at fault, as my partners do to me at www.ownwebnow.com/forums. The software is designed to work, you pay for it to work, and you feel the heat whenever you don’t live up to your promise. But we all make mistakes and when people are actually trying they don’t deserve to be beaten in public as well. Yes my Outlook blew up, yes I could have been down for hours if that was my only PC, yes my cofidence is shaken… but these guys jumped all over this issue and got to the bottom of it the same day which is what I have been looking for all along. In the time when Microsoft is firming committment to release software more rapidly we as partners and customers (no, my copy wasn’t free) need to be assured that Microsoft has a committment to supporting their technology. Today went a loooong way towards that, at least for me. 

On Microsoft

Microsoft, OwnWebNow
1 Comment

Just wanted to clear the air a little because I got an email from a Microsoft PM today that said, paraphrasing “We want to keep you as an MVP and a fan of the product”. So for him and all the other Microsoft people who seem to have their heads chopped off on this blog on the daily basis, here was my response:

I’m still a HUGE fan. It’s what I run on my desktops, laptops, phones, game console. The only things in house not running Microsoft are the router and the file server. So there is no love lost here.

Business-wise, Microsoft is killing us. The bigger we get, the more we spend on process and change control of Microsoft products yet our SLA and satisfaction ratings are in the toilet because we have run out of excuses to explain to people why we can’t get by one week without a problem. Not just that, but with every issue there is a “cascade fault effect” by which we are blamed for every remotely related issue to the problem and have to prove it’s not our fault by fixing it. Then just when everything is back in order we get blindsided again.

OWN is in a very interesting edge of the server-based services. Because everyone and everything is remote we don’t have the benefit of setting our own risk tollerance that Susan talks about all the time. Our risk is the day of, or in some cases like the latest DNS warning, weeks before Microsoft produces a hotfix/patch. We patch immediately because we are a large enough target, with a large enough pipe and buffet-style storage that make us a target for anyone field testing their latest exploit. You can’t set your own risk level by blackholing /21 sized subnets access to port 80, it’s a different scope of service.

My biggest beef with Microsoft on the business side is the lack of business owner level type of threat assessment that is as readily available as their marketing. When a business owner is down due to a Microsoft patch, hotfix, etc I need Microsoft to corroborate my story and act like my partner. I need my customers to be able to see the problem, confirm with Microsoft, and let me go about fixing it without having to sit in with the management of each affected company and try to explain technical jargon to a customer without a way to back it all up through doing my own forensics, technet articles, newsgroup posts, etc.

But since I know that Microsoft’s upper management reads my blog and knows just how hardheaded I am… How would you like it if your partners got together and created a public site to collect and share issues related to latest hotfixes and patches in the open so that customers themselves can see the the wide death-toll counts?

Blog Upgraded

Vladville
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Wow, that was quick. Even my own code ported over really fast. I did find one significant change, which I wrote about last year. Coma-separating the categories. Previously categories were treated as special lists which had separate functions applied to them along with an entire file dedicated to category management. Not the case with WordPress 2.1, categories are managed in same way as all other list objects, with just a few lines to determine parent/child relationship between classes. This is now managed through wp-includes/classes.php

All in all, went very smooth. On to the construction.

The whole move took only about 15 minutes, straight file copy with a database upgrade. Gotta hand it to WordPress, the documentation was solid and kind of shows why they are the #1 blogging platform out there. I have friends with Community Server and man is this a night and day compared to that.

Anyhow, been chatting with Susan about my community posts as of late. What brought it on, whats wrong with me this week, etc. I’m not really burned out or anything, I just had a week off from work (by my standards) trying to deal with the cold and what I saw around just made me feel like a total jackass for doing all that I do. I think we both agreed that one thing we are not doing enough of is nurturing leaders….

Pardon the dust

Vladville
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Pardon the dust over the next 2–3 hours, I’m upgrading WordPress on Vladville to the 2.1 release. It’s likely going to take only a few minutes to upgrade but I have a lot of custom code running this stuff so backporting it might take a little while, not to mention all the stuff that I’m adding.

What am I adding? Well, I’m going to start talking a lot more about what I actually do – sysadmin, infosec, development. What’s going out? Community related bs. For the longest time I really held myself back from posting about my stuff because I didn’t want to appear to be constantly selling stuff. But, it is what I do and most of you have asked for more of that so it’s coming. As for the community and business related stuff going out.. well, thats really your fault. You see, I’ve tried to project the needs of the SMB community and give it a voice. But when that voice says “Hey, I need XYZ to justify what I’m saying…” and the community says “<insert sound of crickets>” then you make me (and Susan and everyone else that stands to represent your interests) look like a fool. You can’t demand action/change and sit on your hands at the same time, that makes you a whining bitch. So in the future when you complain that everyone wants $$$ for information you’ll have nobody but yourself to blame because you did nothing to contribute to the community when leaders did. There is nothing more dangerous to a commercial enterprise than a free and independant alternative. However, when nobody contributes to the free and independant exchange of information it ends up stagnating and dying. Thus the SBS Show, Vladville, smallbizserver.net, sbsfaq.net and eventually perhaps even Susan Bradley, Incorporated.  

Don’t like the sound of that? Tough. Start a blog, a user group, a bulletin board, or anything else to share what you know.

More on house cleaning…

Vladville
1 Comment

Another slight moment of community-clearing stuff. I’m unfortunately going to have to cancel all the speaking engagements after June 2007 and will only be attending Microsoft TechNet and Microsoft World Wide Partner Conference.

The last year has been filled with phenomenal opportunities to speak, network and really meet all of my peers and partners. I have learned a lot on the road and it has given me an insight into what the true possibilities for me and my company are. So in that spirit, I will dedicate more time at home to make all those come to life. Who knows, come 2008 I might have a lot more exciting stuff to discuss, hoping I get it all done.

Now back to bidniss, hopefully you’ll start seeing the fruits of my new labor as soon as this weekend.

CentOS 5 is Out!

Linux, OS
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Congratulations to the CentOS team. They released CentOS 5.0 today, which is the free version of the Enterprise Linux OS. Basically they take the source for Redhat Enterprise Linux 5.0 and recompile and rebuild a solution so you can install and run it.. Free vs. $3K, easy choice if you know your way around the OS.

CentOS 4.x has been a rock solid solution for us at OWN and it runs pretty much everything from ExchangeDefender, to web, mail, dns and more servers. If you need a reliable solution this is the one you go with, not to mention 5 years of support. What do I mean by reliable?

[10:57 – 0.90] [root ns1] ~]$ uptime
 10:57:41 up 161 days,  2:53,  3 users,  load average: 1.63, 1.00, 0.92

(that’s 161 days of uptime, fully patched and up-to-date system that hasn’t needed a reboot in 6 months. And it ran happily ever after. Sounds like a fairly tale, doesn’t it?)

Required Reading: Microsoft Security Explained

Microsoft
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This is not a joke, not a Geek Squad employee recording their customers in the shower, not a deathbed confession of who killed JFK. This is real. This is the most eloquently put illustration of Microsofts incompetence / ignorance. I wish I could write like this but unfortunately I’m the one paying for it so my points tend to become far more fiery.

http://hiltont.blogspot.com/2007/04/microsoft-patch-releases.html

Print that page, forward it to your staff, forward it to your clients and forward it to your IT peers. This blog post picks apart Microsoft’s lack of commitment to releasing solid patches and I think you’ll all agree that we have put up with enough stuff this century, to the point that most of us have labs, overhead/overtime, infrastructure/WSUS and additional software… all to do the job that Microsoft should have done prior to their releases.

We either make light of this all and demand change or we shut off our patching and let the servers fall where they may.

Vlad’s School of Customer Service

IT Business
1 Comment

Tip #1: Make sure you understand what your customer is really asking. (actual email):

From: Vlad Mazek [mailto:vlad@ownwebnow.com]
Sent: Thursday, April 12, 2007 5:39 PM
To: Robert Belon
Subject: RE: VOIP CODECs

WTF, did you really send me an essay question?

Vlad Mazek via PocketPC
CEO, Own Web Now Corp
(877) 546-0316
http://www.ownwebnow.com/blog
________________________________________
From: Robert Belon <rgbelon@rgbelon.com>
Sent: Thursday, April 12, 2007 17:20
To: Vlad Mazek <vlad@ownwebnow.com>
Subject: VOIP CODECs
Hey Vlad,

What VOIP CODECs do you prefer?  Why?

Thank you,
Robert Belon
Senior Consultant
RGBelon Consulting

To the naked eye, this email looks like an essay which is something you should NEVER send to ANY customer. Ever. Why? Anyone asking an open ended question is just trying to figure out what they need to know so they can send you a followup question. When you see it, pick up the phone and CALL them. Have a conversation, take notes, ask them more questions to find out what THEY wanted to hear. Then answer them. Do not lead with the answer.

In the example above Bob seemingly asked me to compare and contrast my choices for VoIP codecs, along with explaining my choice. What he actually wanted to know:

“Hey, which VoIP Codec should I use, anything free thats good enough or do I have to pay?”

Pretty simple, 1 word answer. Please note that Bob is a good friend and this is his hobby project, chose more careful language when dealing with people you don’t know