Grumbling over RSS Feeds

Podcast
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Gmail really needs a massive reply feature – let me can some text and send it to everyone that asked the same question.

I want you to know that I have heard the grumbling over the lack of RSS feeds for the OWN Partner Call and I intend to do something about it tomorrow. Yes, I know that if it doesn’t sync to your iPod it may as well not exist. I will fix it tomorrow.

I have one more call in the queue with Matt Makowicz who makes a pretty good case for why you’ve heard and seen far less “rah-rah” from the Microsoft WPC than usual. After that one is out, the RSS feed will come.

The OWN Partner Call has done so many fantastic things for OWN in the first three days that it has been alive and I hope that I can continue to use it to promote the people we work with because they are just fantastic.

Take it with a grain of inspiration if you are trying to do something nice for someone else too. The OWN Partner Call started as a last minute mass-mail to eight of my friends (who also happen to do business with OWN) asking them if they wouldn’t mind helping me let my partners know what Microsoft is up to. Four phone calls and maybe two dozen emails later, close to ten thousand people got to hear what WPC was like for people that feed me. You can make a difference, if you try.

Again, thank you!

Two PALs for the price of one

Podcast
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Dean Calvert and Vijay Riyait are folks you’ve heard about on this blog before, they were kind enough to explain what the PAL program is and how it works. They are also partners of mine in OWN so you know they aren’t pulling any punches.

Today they were nice enough to give me a ring live from the Microsoft WPC conference and explain the impact of the new announcements on their business. What did they think?

Click here to find out..

Thank You Microsoft

Microsoft
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As much as I can’t agree with their message and direction, I have to extend the huge kudos to the Digital WPC team at Microsoft for making the keynotes and side sessions available to the partner audience at large. To be able to sit in my office as a Floridian in a tshirt and shorts and watch the news come out live instead of through someone else’s eyes and reports has been amazing. As a partner, thank you!

Now comes the grueling task of sitting down with my team and picking apart the notes, the powerpoints, crunching numbers, designing surveys and trying to figure out how we can continue to stay one step ahead of the rest, shed the stuff that keeps us from being flexible and move forward.

I always like to take the weekend after WPC off to clear my mind a little and let the keynote euphoria wash out a little. Microsoft is great at selling themselves and their opportunity and it takes a few days to put down the Koolade, evaluate where we’re at with respect to where we could be and what we can actually pull off in a meaningful way.

Regrets: I wish I was there. WPC is about so much more than the keynotes and sessions, it’s about learning what the business possibilities truly are and learning from people that are not exactly the same as you. My boy just had his first two nights of sleeping straight through the night so in the hindsight it probably wouldn’t have killed me (as in wife with a steak knife) if I had gone. I wish I didn’t screw Mark Crall by putting an explicit image right above his corporate logo, sorry about that man. I wish we lead into WPC with a bit more of an open mind towards Apple and Google and SalesForce as it seems that trend is getting far too strong for Microsoft to ignore so neither should we.

I think Kevin Turner said it best today:

“Always bet on what your customers are telling you.”

Same to you bud. Now back to work on trying to open that conversation up, even when it revolves around something I may not like to hear.

Turner Embraces Disruption

Microsoft
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It’s always refreshing to see Microsoft be honest about where they are in this market:

We’ve embraced this disruption, we are really in a leadership position.

It’s big of them to admit that the Software + Services was not a vision or a direction for Microsoft, but rather a competitive response to the newfound dominance web apps have started to create and diminish the Microsoft’s monopoly power over the adoption of new consumer and business applications. It’s hard to stifle something that doesn’t run on your turf, so Microsoft built a business model on top of it and found a way to offer, market and commission it. As poorly executed and beta quality as it may be, this is a huge undertaking for Microsoft with almost unimaginable complexity..

… for the company that big to embrace it that quickly and move in such a different direction is nothing short of amazing. Congratulations to the Microsoft management on that one.

But then he fell back to the same ol’ Microsoft deception:

mymac

The leader in the commercial software + services space is Microsoft. We are not #1 in consumer software + services, we are strong third.

The strong third really made me laugh, I was expecting the “I’m a Mac” to jump out and join in on the dilusion of market dominance.

In case you’re wondering what “strong third” means take a look at the April search dominance Microsoft has – at 9.1% and declining!

What Kevin Turner knows, but is not discussing for obvious reasons, is that the consumer choices drive business direction. What you use at home tends to be what you want to use at work.

Why Vista?

“It is more secure today than Leopard, Linux, … and fewer patching means less cost” goes back to the message that Microsoft has been emploring it’s partners this week to do for Microsoft – please help us smash the myth that Vista is not great:

“We want to help find a way to help you evangelize and deploy Vista” begging for someone else to address it and not abandon it: “Any investment you make on Windows Vista will serve you well when the next Windows comes out” so please “Give the facts a megaphone and drive deployment!”

This makes me scratch my head a little and I just don’t get it.

Who does Kevin Turner think is his enemy here? People that don’t want Vista?

Last time I checked, customers have never heard of Vista – they only know Windows. People rejecting Vista? IT consultants, IT departments, CIOs and enterprise customers. The very stronghold of Microsoft’s evangelical choir, which is responsible for the actual deployments. Don’t look at partners, look at your advertising budget.

He even took a moment to take a shot at Oracle and imply they are in financial trouble.

Few unfounded swipes at Linux.. nothing new there.

He also took a swipe at Google: “You have to wonder about a company that has to remind itself of their slogal ‘do no evil'” and they have no partner ecosystem. Well, guess what, at 6% a month Kevin – neither does Microsoft. Not a complaint, OwnWebNow and my entire team thank you for that.

Finally, he went on to talk about how Microsoft (an expensive product by all accounts) can grow in a tough economy. For a COO he sure has to be aware of the term called “budget” and it being the key for why people are moving to cheaper or alternative solutions. To sum it up, here is what Microsoft wants from it’s partners:

2008-07-10_1121

Classy keynote all the way – but boy, what a giant, giant miss.

Group Notes for July

SMB, System Admin
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orlandoitproLast night was our monthly meeting for Orlando ITPRO and it was the first one in quite some time. We had a few hours of just plain conversations about a local data center that recently had a network down status for over 12 hours and the importance of limited SLAs when things go wildly out of your own control.

For my part I was talking about our network management for unmanaged servers. Say that five times fast. There are many networks and customers that do business with us where we are not the managed services provider (company too large, privacy issues, IT policies prohibiting external access) so things like logmein and VNC are out of question. So what tools do we use to both assure staff has no access to the passwords and critical authentication data but also that we keep our level of integrity when it comes to accessing remote systems?

TechSmith Jeng – Screen video capture to save sessions and store both for compliance and legal purposes but also send to the client for training purposes.

code4ward Royal TS – Royal TS is a consolidated remote desktop tool, looks and feels a lot like Microsoft SCVMM for virtual machines, except for managing multiple remote desktop sessions.

Accountability and flexibility… for free.

Exchange Server 2007 and Outlook 2007 Updates

Exchange
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Microsoft has released two important updates to the messaging infrastructure this week. Exchange 2007 SP1 (which you should be running) now goes to Update Rollup 3 fixing the issues of it taking foreeeeever to open the Exchange System Manager MMC console to launch. Outlook 2007 also gets a refresh aleviating the issues where hung dialog boxes and forms would stop Outlook from responding and eventually required a three finger salute to take out and then wait for the ost to be checked and rebuilt.

These have been significant problems for us and our clients so if you’ve experienced them get to patching. We have tested the Exchange update rollup significantly and its currently running on the OWN enterprise grid around the world and so far 0 trouble tickets raise. Outlook I wouldn’t know about, I’m OWA2007 all the way – the desktop be damned.

Note: If you are new to Microsoft Exchange 2007 be careful with the patches. Microsoft Exchange 2007 currently has two production branches with two production patch updates. If you are running the Exchange 2007 without Service Pack 1 you have one update rollup to install, if you have the version with Service Pack 1 there is another update rollup to apply.

WPC Podcast – Day 2 and S+S from a CRM Partners view

OwnWebNow
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Yesterday was an interesting day to say the least. Microsoft made a huge announcement about their Software + Services initiative that directly compromises the value of not just their own products but of their partner program as well. You’ve already seen my opinion of it, in a raw way that only Vladville can deliver, and today we actually talk shop about it on the OWN Partner Call #2 with Scott Colson.

Scott is a good friend and a long time partner that has sold pretty much everything OWN has produced. We even sell CRM together if you can believe it. So when I saw him pop up on IM last night a lightbulb in my head switched on – here is someone who already has to compete with Microsoft CRM Online in his CRM specialty. Scott’s company, Autonomix, provides both traditional infrastructure (managed services) as well as special CRM deployments including customization and development. With Microsoft already being in his space, what does Scott think of the new additions to the S+S space and what is his business model?

Tune in and find out. Best 20 minutes you’ll spend today to sum up all of yesterdays events impacts on our space.

Still seeking the title for the podcast. I was thinking of going with “How Successful IT People Make Money” but it seemed a little too arrogant for the professional corporate podcast. Suggestions, ideas, opinions?

Microsoft trying to blend the Software + Services Message and do damage control

Microsoft
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Watching the keynote with Allison Watson, very interesting. In a sharp contrast to yesterday’s direct pitch for Microsoft Online and handing your clients over for a 6% monthly commission, today the message is that Software + Service is actually a partner opportunity to use Microsoft technologies to power the Web 2.0-ish applications and designing them on top of the Microsoft platform.

Very, very silent on the “Just move your clients to our Data Center” pitch. They even brought up a few partners in the hosting space.

“You shouldn’t be a part of someone elses agenda, you should set the agenda.”

Things change overnight, don’t they?

Selective Partnership Amnesia

Vladville
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I am not going to defend Microsoft for what they have done today. But I am not going to fault them either, you rarely get a partner that gives you years worth of lead notice of the business model changing gears.

So it seems today’s Microsoft WPC keynote left a lot of partners with a really sour taste in their mouth and a soft jaw. It has been an interesting day at the office as I had a bunch of calls with my “long time readers” who all of a sudden realized their world had changed today. Really? Today? What gets me the most is the feeling of betrayal, the feeling that the product is somehow devalued, that the Microsoft partnership is over, that the bottom has fallen out of the business solutions Microsoft offers.. again, really? This is a surprise? Where have you been? I have been writing about this non-stop for over a year now as the commoditization of this industry became apparent and you just got the news today because I gave you a visual representation of your future role? Please, give me a break.

Microsoft has been leading up to this for years and many of us that have gone to WPC and work closely with Microsoft have been talking about it for years. Let’s review the message:

2004 – Move up the solution stack and look beyond infrastructure

2005 – Become a trusted advisor partner

2006 – Vista & Office for better online experience

2007 – Software + Services is the future of our business

2008 – Turnkey Exchange + Sharepoint worth exactly $3/month.

This is something that has been years in the making, and if you’ve been following this blog you know that it only picked up steam as a result of Google and Apple building a more popular and buzzworthy solution.

Ever since Hailstorm in 2001, Redmond has had a consistent strategy and change in model – going more direct. Microsoft is not a charity, it is not their duty to sustain your business model that exists as a pain killer for infrastructure problems.

Technology business is about two things – relationships and expertise. Which one do you have?

The part of being a grownup and a business leader is being aware of your surroundings and opportunities and leading your business towards greater success (however you define it) – if you fail at that, you fail at business. It’s not Vlad’s fault, it’s not Microsoft’s fault, it’s not Dell’s fault. It’s your fault.

P.S. To be honest, I’m a little offended that so many of you have turned to me for a comment about the 6% commissions and the “going hosted” insults you perceived today. I have deleted all the questions from my vlad@vladville.com mailbox today and will be the only time you don’t get a response from me about this blog. Why? I have been writing about this so extensively for the past year, down right to changing our business model in the space of 8 months on this very blog, and you have the decency to try and blame me for your inability to see this coming at you like a freight train? I’m sorry that not everyone can put a picture of a pr0n star taking it in the butt to show you the new relevance infrastructure partners have in the “cloud services” and I hope that if you learn anything today is that most of these blog posts are written to help you and guide you on what I feel is relevant, sorry you’ve skipped through them because they didn’t have enough pictures.

Thank you Microsoft (NSFW)

Microsoft
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About 10 minutes ago I became the biggest fan of the Microsoft Corporation that ever existed. Microsoft showcased the opportunity in Microsoft Online suite and presented their vision in such an awesome way that will make me and my company very, very rich. Quote: “The changes cause a lot of pain.” Here is roughly the vision they have for Microsoft Partners and their participation in the Microsoft Online Software + Services:

(…) see www.microsoftcoownership.com but be warned, not safe for work.

In case you’re wondering, you’re the girl 🙂

Specifics are: you as a Microsoft Partner will recommend Microsoft Online and sign the customer up for hosted Exchange, SharePoint, etc and let Microsoft bill, support and work with your client directly. In return, Microsoft will give you 12% commission of a $15/mo service ($1.80/user/month) the first year and then 6% commission ($0.90/user/month) the year after that!

Whoever thought of this fantastic way to screw the partners and make my business immediately relevant… Thank you!