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Meta
Yearly Archives: 2011
We’re sitting around bouncing the SLA details about the new product and the conversation about the service came about. At the same time we’re spying on the sales monkey SIP channel as a “5000 user lead” conversation took place – … Continue reading
Reading over Arlin’s thoughts on VAR sales. If you’re a VAR, you need to read it. This is where the title has a double meaning. Not only is he right, but the VARs and IT Solution Providers that don’t move … Continue reading
It never fails to surprise me how resourceful this blog is when I hit a wall. Last week I wrote a blog post about the genius use of default iPhone ringtone in Verizon’s commercials.. and Paul chimed in with the … Continue reading
About a year ago we wrote a piece of software for the Autotask platform called Orangutime. It had a simple premise: Help staff better track their time and post it back to the ticket. It consisted of a Windows system … Continue reading
(this is not a motivational post that will be featured at monster / careerbuilder) We’re at the start of the biggest hiring spree we’ve ever had. OWN is launching upgrades to all the existing product lines next quarter and introducing … Continue reading
By now you certainly know that iPhone 4 has arrived on Verizon’s network. Their marketing for it is simply brilliant. Brilliant (adj) is a word British people use a lot. It basically means: “I wouldn’t imagine something so intelligent would … Continue reading
Key to a successful IT business is communication. At times, marketing does a better job than technical support does in communicating technical events – mostly because marketing has a heads up and technical support is our version of FEMA. At … Continue reading
(This has nothing to do with IT or business) Happy Monday! In most places, saying the above will get you punched. Today is going to suck. You’re going from what you like to doing what you need to, theological objections … Continue reading
I don’t typically do product endorsements, mostly because I haven’t figured out how to take money for it. But every now and then someone in our industry addresses a critical need that is also accompanied by good people and good … Continue reading
Being bad at math and making bad business decisions goes hand in hand. Sometimes we make bad decisions because we don’t know all the cost factors, replacement costs, unforeseen expenses and so on. Can’t do much about that. But sometimes … Continue reading