Google Temporal Search

Google, Linux
3 Comments

One of the search features I would really appreciate would be to search for the results available in the database on a particular date. For example, what if you searched for “Bush nucular evidence” in 2001 vs. 2007, you’d get some wildly different result sets.

My particular problem, and the reason I am writing this blog post at 5 am, is that for the past few hours I have been trying to locate a mailing list response from the author of dovecot from the long, long ago. I cannot figure out how to do static maildir mappings without involving uid/gid in auth_userdb database.

Google does have a search that limits how old of a result you wish to see (show only pages that were first seen over the last 6 months) but nothing to say show only results available prior to date m/d/y. Oh well, there is always hope for live.com search, lol.

Reducing Time Wasters: Week 2

Vladville
2 Comments

Last week I wrote about a few steps that I took to limit my exposure to daily time wasters. I have dropped the Yahoo newsgroups completely now and took a few more steps to free up more time during the day. I hope you find them helpful.

Immediately after I locked myself out of the Yahoo groups I realized just how much info I was getting out of the professional (read: not sbs) newsgroups so I asked a few on my staff to sign up for them and forward me anything of relevance that I may need to look at during the day. These are generally discussions on major products that we use internally along with the major breaking news that I might not be getting through the RSS feeds.

I also ended up blocking Google Reader along with Gmail because I just did not want to find myself going through the Engadget every time something new came up. I now review our internal “shared” feed lists and I proudly get my IT advice from a CPA ™ from Susan’s blog who sits in my sidebar. That easilly shaved quite a bit of time each day.

The hardest thing to dump has been the IM. I have completely ripped out (read: safe mode, delete, replace with dummy file, deny r/w/x to Administrator) Microsoft Live Messenger. This was hard. Not only is the IM my core distraction but its also a core communication tool. Not just business but personal too. But it just had to be done, with what I’m doing now I need to concentrate and that means not wondering wtf that icon she picked for her display means. I still have the internal IM going via Office Communications Server as well as full SIP access so I’m not out of reach by any means but its limiting the people that can contact me to the folks I really need to work with right now.

Last step, sadly, meant demanding a heck of a lot more from the software I use. I have stopped using Microsoft Outlook 2007. The best piece of software ever written, the most productive and most effective application I have on my desktop… just had to go. I have given it a few months and it just is not meeting the needs of performance and reliability I expect in 2007. I have completely replaced it with Micorosft Exchange 2007 Outlook Web Access (which our OWN partners will soon be getting free of charge) and I am able to do pretty much everything I need to via the web without my desktop freezing, calendar freezing, Outlook crashing and taking 5–10 minutes to rebuild during the day. I just can’t afford that.

Finally, taking a page from Eileen Browns book: deleting old messages. I haven’t quite gone as far as to delete them but I have taken steps to move them from my inbox and improve the Exchange on-demand search which is just specacular.

Let’s see, what else.. I have continued the tradition of eliminating myself and others with small shell scripts. I have finished the full integration of Asterisk/Trixbox into Shockey Monkey, so now I not only know when I miss a call but it also creates an organized callback listing for me in the Shockey Monkey. I also have to thank Allen St. Clair for the recommendation of creating a customizable priority schedule that wanted brought in from Autotask – I look at the tickets assigned to me and I run a quick “priority” update on all the tickets in the view. I sit, consider, update and work through them throughout the day. That, along with the intraday 2 mile run, has really reduced the stress significantly. I don’t feel overloaded at all, I don’t feel stressed, I don’t feel burried in work – I just click on “Prioritize” button and a little container slides in the view for me to add priorities from 0–100. Then I drill down the list one by one. Shockey Monkey by itself lets me do the work of 5 people, I don’t know why it took me so long to sit down and do it but I should have done it a long time ago.

What’s left?

I am far from done but I have to admit – none of my fears have come to fruition. I am not out of touch, I am not uninformed, I am not stressed and I am not overworked. It has really allowed me to simplify how I approach my day and by the end of it get a lot more stuff done.

That is not to say that there aren’t a lot of areas that need improvement. Here are my top time wasters at the moment:

  • Sales phone calls. Long gone are the days during which I flew to the phone every time it rang, excited about selling something. Everything is selling, almost faster than we can keep up with it. We’re even selling stuff we don’t have or know how to do now (“I just landed Windows Server 2008 rollout!”)
  • Facebook. I don’t think I want to get rid of it. Friends (friendships, people) are what makes this life worth living and I just love the folks I get to spend my idle time with. Both of them.
  • Dog. Today I fed my dog Total and yogurt because we ran out of dog food. Then I taped it and cut a movie for my wife. Sue me, I needed a break.
  • Paperwork. I hate paper. Really, I do. Give me an eform any day over the dreaded signatures, initials, dots, lines and acknowledgements.

I think I am getting to the point where my days are becoming more optimized so I can afford the new projects. And more time goes into Shockey Monkey which further decreases the amount of time spent during the day on other items. It’s getting better!

ResponsePoint visits Vladville

Mobility, SMB
4 Comments

I just got the news from Microsoft’s Jeff Smith that Response Point VoIP system for SMB will be making a visit to Vladville. This is why you go to places like WWPC, I mentioned when they released it and where I signed up while watching the presentation.

This appears to be a “gift” and as this is going to Own Web Now Corp, I’m not allowed to accept expensive gifts, so you will see it go through a rough test and then given raffled away in some way on this blog. It’s gonna be a toughie because OWN uses Asterisk, Exchange 2007 with Unified Messaging as well as Office Communications Server. 

So, if you didn’t win it from Microsoft…. You’ll win it from me

In the meantime, keep an eye on Response Point blog.

Humble Marketing Tips from a Handyman

SMB
2 Comments

I wrote about this (and how it came up) on my personal blog but I felt it was perhaps also appropriate to share it with the business crowd on this blog. A long time ago Karl wrote a post, that I can’t find, about the importance of having a meaningful business name. It basically said that it should portray a confident, professional image.

You do have to be careful, there is such a thing as an “overly confident” professional. Usually referred to as “that stuck up jerk” by the competitors, partners and clients. This weeks winner of that award comes from my home town of Orlando, with the following byline:

IMAGE_00054

“Perfection… at its best.”

Aside from being arrogant, what else is wrong with this tagline? Does it tell you what the company does? Does it offer anything to identify this perfection? (awards, certifications, memberships, presence, size) Does it identify the market? Does it do anything that would make me pick up the phone and call them for my handyman needs?

In fact, it does exactly the opposite. Look at the ad. What does it, along with its byline, tell you about this business?

To me it almost sounds like a satirical self-deprecating insult. “I am so perfect that I didn’t need to go to college and all I could become is a generalist without any particular skill, training or certification.”

Remember, brave taglines require evident backup. If its not visible/apparent immediately, you’re better off not using them at all.

I’m suing Scott Adams

Shockey Monkey, Vladville
2 Comments

I am so suing Scott Adams about this comic:

Dilbert2052375070731

That’s the whole Shockey Monkey business model damnit! It shocks the monkeys so you don’t have to!

Gah. I guess now I can delete Erick Simpsons legendary Glengarry Glen Ross impersonation “Close that ticket down. Coffee is for closers only. You hear me, you #@%@ #$%^@#%???”

Change of leadershipin Orlando

IT Culture, OwnWebNow, SMB
Comments Off on Change of leadershipin Orlando

OrlandoitproLast weeks Orlando ITPRO meeting has been one of the best ones I’ve ever attended; it was also bittersweet because I was handing over the reigns of the group to the new folks but we made a heck of a party out of it and I was so darn proud to see the people just show what they do. Erik talked about the Kayako helpdesk tool he uses and showed the LiveChat feature as well as how he implements it in his business (by far the funniest presentation we’ve ever had in Orlando) as well as a really nice overview of CactiEZ he uses for monitoring. Ryan from Asystech hopped up on the screen in the middle of the conversation and started showing off their Connectwise / Kaseya deployment. I know what you’re thinking, “Vlad let all of these people talk about how they use his competitors products? WTF?”

Perhaps the biggest mistake I have made in my two years of leading Orlando is building it up on top of my own braindumps. I don’t have regrets about that per se because the show must go on and I needed to sell the people on attending the events so they could see the value in being a part of the community and just what sort of payoff that kind of activity can have to everyone. Even if they are discussing your very competition, there is a lot of value but you either come and get it or you don’t. Unfortunately, it’s not so direct input/output equation, there is a lot of stuff that goes into the organization of it and the execution as well as marketing, growth of the group, vendor relationships, driving speakers around the town, etc. But two of the downsides that came out of the approach I had implemented were primarily that this was seen as the “service” that some folks outright expected to be there – but never saw fit to contribute back to it. So I did a little spring cleaning, based on Jeff Middleton’s advice, that the group ought to be all about the people that chose to show up month after month, not only when it suits them. So I kicked a few folks out, will probably have to have an egg on my face and some uncomfortable social impacts in the future but I believe it will benefit the group going forward. Second, and a far more problematic piece, is that the group became “Vlad’s Orlando ITPRO” or “Vlad’s group in Orlando” which I had never wanted it to be seen as. However, I am a leader and those of you that know me know the type of intensity I bring to all of my projects (coincidentally, also the reason why I drop so much stuff that I don’t see going anywhere… in it to win it, otherwise what is the point?) But, easilly solved.

So, taking over the helm of Orlando are:

Judd Spence – Central Florida Helpdesk

Rob Richardson – Micro Logix Information Systems

Ryan Ford – Asystech

All three work for some very serious Orlando service providers and I’m sure have the resources to push this organization forward.

I will be there to help and will be (as a part of the evil stuff I discussed here before) organizing quarterly international events in collaboration with a very large company you may have heard of before. So at least once a quarter Orlando will be the center of the world when it comes to the Small Business Specialist expertise, between those we will focus on improving one another so we can all win.

As for me, I will be taking what I have learned and succeeded with in Orlando and taking it worldwide. I will also be leading some projects at OwnWebNow to help the partners that brought us to this stage. The key to success at OWN have been partnerships and while it has been a win-win so far we’re taking this thing to a whole new level. Stay tuned, news should be out very, very soon.

People Scare Me

Exchange, System Admin, Vladville
2 Comments

To this day, Vladville receives most traffic to the technical articles I have written in the past (for the most part in the long, long ago past) and I had to curb it because people would stumble upon them and in desperation tried to contact me to see if I could save them. I can’t blame them, but I can’t help the amount of volume that comes through either.

The other day I posted a really quick series of screenshots on how to setup IP restrictions on Exchange 2003 / SBS 2003 so that your Exchange server will only accept connections coming from my ExchangeDefender network. In three days the corp blog has received more traffic than it has received since it was launched. Cummulatively. That means all the visitors from day 1 to about Wednesday were outnumbered by the visits to the last post in just a few days. That scares me. 

And I don’t mean to sound arrogant or go all guru on you, but holly crap, if that basic of a tip is helpful you need to hold on to your keyboard very firmly and pull with all your might, pull Betsy, till it breaks both the keyboard and the socket off the motherboard and sends you flying off your chair into the nearest wall. Then at least you can blame the server malfunction for the Exchange exploding in such a phenomenal way. In a slightly less graphic way, Exchange administration, while not beyond the means of intelligent people, does require some basic training and knowledge – and learning should never take place in realtime on a production server following the directions you found on “some blog” written by “some guy”.

Please.. please seek professional help.

Read This Blog Post or Die

Vladville
2 Comments

The title sounds a little rash but some folks do take blogging, and blog consumption, to addictive levels. Some do it to brag (“I read 3,000 blogs and share 23,000 stories”), some do it to show prestige (“I have posted 320 items on that topic which makes me an expert”) and pretty much everyone else looks at a blog for 3 seconds and hits next or bookmarks it (on a rare ocasion actually reading the whole piece); Why? Because it’s a conversation, and conversations tend not to start with one person reading War & Peace out loud while the other person sits quietly and attentively follows every word.

So if there is one thing, only one thing, you take from this is that these words are simply a voice of someone that had something they felt like saying out loud. Will anyone listen? I don’t know that it matters. 

Most folks don’t seem to understand that. Here are a few examples of things going in the wrong direction:

I remember being IMed for weeks by one person about someone elses blog, perhaps about as frequently as that person put the blog post up. “Did you read that? Did you see what he said? Is he talking about you? What the heck is up with that?” The funny thing is that this was happening for weeks on end and every time it came up I asked if I could help them find the Delete key on their keyboard. When I find that something I am doing (reading someones blog) no longer gives me anything… well, I hit that delete button. Sure every now and then I look at it but lets face it, life is too short to waste.

On another note, there is a lot of suggestive writing out there that causes folks to identify themselves in it. I think its mostly the readers low self-esteem but I get a lot of “Was that about me?” questions. Yes, it was. It always is. It’s always about you Bob. I go through my life one day at a time, most of it consumed with me thinking about you. Then I committ them to this blog, so I never forget. There, happy now?  Really though, how much credence and value can you assign to some overly critical writing if doesn’t actually name —YOU—? “Oh no, he said riff-raff, thats gotta be me…”

Which leads to the obsessive blogging annoyance #3: “Did you read what he/she said about you, your product, your ideas, your butt?” No, I didn’t and I don’t think I care. Why? Well, I read everything thats written that links to me. Not only that, but I am not a hard guy to find or get in touch with. So if there was a personal problem or an issue they would either link to here or they would let me know directly. Do I lose sleep over what people think of me, say about me, compete, etc? Nope, I have a very thick skin and I only let my very close friends very close to what I do and how I think, which unlike the government, changes with time and circumstances… so if it is a personal issue I settle it personally, if it isn’t.. then what kind of a stupid question is that, do you sit and listen to the crazy people that stand on the street with a big sign and a megaphone? Same principle.

There are a number of others but I think those three sort of sum up the blogging ecosystem as I see it. People say stuff out loud, every now and then someone feels like talking back, every now and then something valuable gets mentioned that warrants close attention but taking it further than that… getting upset about it… getting angry… trying to file and organize 6 months worth of blog posts… giving a guy a new job because Vlad said something… thats a bit extreme and pretty unwarranted.

Let it go, and you will feel much better. Better yet, start your own blog

Management Skills: When Even Spinal Tap Can’t Help

Vladville
3 Comments

I never yell in business. Ever. This is often brought up in conversations with a fellow parnter that is often “yelling at the monkeys” and I can just never bring up my voice in disappointment.

Why don’t I yell? (It’s calculated.)

Amp_11

Because no matter how bad things are, they can always get worse……

And unlike the Spinal Tap, Vlad can’t go “one louder” as we keep on falling down the stupid tree hitting every branch on our way to having the SLA of an Indian sweat shop…

How do you shock your monkeys?

Selling Out

Vladville
2 Comments

On August 1st, 2007 I officially sold out.

Scrooge_bags

I told Susan that if/when such a moment came I would post it on this blog. So, here it is. I officially become evil on August 17th.

By the end of the month I will be up to something far more evil but hopefully far more worthwhile to a lot of you reading this blog. Truth is, Susan helped along with it a lot, and it was perhaps the funniest conversation we’ve ever had.

The past 24 hours have been fairly interesting; signed off on the ExchangeDefender release, documented the Shockey Monkey WMI (read server monitoring/alerting/management) agent implementation, handed off the Orlando group management to Judd from Central Florida Helpdesk and Rob from Micrologix, booked two fun trips this month…

.. Life is good.