The case against RMM

IT Business
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I’ve certainly written my fair share about the RMMpocalypse and you’ve proportionately flooded my mailbox regarding the need for such a tool. I admit, the deadpool of the RMM consolidation is not in a significant way an indication of a dying MSP business – it’s just that the MSP business is transitioning towards the cloud and value proposition is well… what I’ve blogged about for years. At the same time we have an RMM-like product in the ExchangeDefender portfolio and I’ve gotten countless emails similar to this one:

“When can we have a conversation about the Unicorn? I know it’s not on the same level but you’re one of the last places left that actually cares about partners and I need a long term solution.”

So far I’ve declined all such calls because even though the Unicorn will get a major update this quarter, it is not going to be an RMM.

Community Service or Business

Vladville is community service.

User group presentations, community presentations, podcasts, etc are a form of community service.

ExchangeDefender is a business. Structurally speaking, it’s a software business – we spend a lot of money to build a solution and get paid over the long term. And long term business case for management of PCs and servers is bleak at best.

Business Issue

There are less and less MSPs.

There are more and more types of devices to manage.

Those are opposing forces that make a financial model for building an RMM platform extremely difficult. The worst part? That’s not the bad news.

The bad news isn’t in the fact that there are fewer people to sell the software to or the fact that it would cost more and more to produce a management platform that covers Windows, Mac, Android, Windows Phone, iOS, Blackberry (ha!).. No, the bad news is this:

Development of an RMM platform to centrally and neutrally manage devices is against the business model of OEM device makers who are less and less likely to open up the API to third parties that may eat into the potential profits.

Microsoft, Apple and Google do not want developers that marginalize their platforms. The major brokers – Verizon, AT&T, Sprint and every other mobile operator – want the service, warranty and management business. With the developer not allowing you access to the device and the carrier/provider fighting you for the service, where do you take the RMM platform?

This in fact is the reason you’ve seen what you’ve seen with the RMM industry – it’s not that it’s consolidating, it’s that it’s a feature with a large deployment base that will never get any bigger and it’s maximum value is what it’s worth right now + any additional business it can generate as a part of something bigger.

Come to Jesus Meeting

Guys, I love you. I do. I appreciate everyone that gives me money. Building an RMM solution would not be doing you a favor. If you want to hurt yourself there are more thrilling ways that will at least make you feel like a real man in the process:

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Instead of spending time trying to figure out another RMM, another scripting language and another way to pursue the shrinking and more difficult market.. Please. Just stay with what you got, keep the money printing machine stuck in legacy mode and keep on cashing it in as long as the clients are willing to pay.

But if you’re going to put some time and effort into a major business initiative (like switching an RMM platform) for the love of god call me. Let’s work on something that is actually growing, creates additional ways to provide consulting and implementation revenue, let’s talk about something that the industry cannot get enough and let’s talk about the stuff that is positively impacting MSP opportunities.

Let’s talk about the cloud. Before your competition does. Your vendors are already bombarding your clients – profit from the momentum, don’t fight it.

MSP vendors are like a box of chocolates

IT Business, Rant
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88FBB5FA92C94D0E9B19750B374B10C7Another RMM & PSA business.. poof. Except this time they didn’t even bother putting up an elaborate lie about “becoming more competitive, better resources, nothing will change” – instead a hand written “Please flush twice” sign.

But hey, it wouldn’t be Dell if they didn’t class up the joint and find another way to kick the industry that should have passed it up a long time ago.

For the rest of the “barely breaking even, raising another round, Vlad you’re too harsh on VC, this is how real business works” crowd – you’re left out in the sun.

While printing virtual shares more worthless than the paper they are on is a good way to motivate employees too dumb to realize you’re not going public, the reality of business hasn’t changed much but the fundamentals are lost on many.

The reality of business hasn’t changed in 3700 years – ever since the Egyptians came up with the concept of zero – your business either made more or less than breakeven. And if you make less than 0 all the fancy BS is just lottery.

Meanwhile at the trade show

Step on up folks, step on up.. Get in tighter, who is feeling lucky tonight?

monte

Find the vendor, find the vendor, find the RMM vendor that won’t be out of business next month!!!! Oooo, tough break! How about you sir, can you find the fastest dinosaur?

What the IT media at large is finding out is what people in the SMB IT have known for years – there is no future in automating what Microsoft and Apple are automating a deprecating away on their own. While these tools and MSP value concept was easy to explain in 2003 when stuff would go down all the time and needed constant surgery to keep spyware and viruses at bay, in 2013 – more than a decade later – that business model is worthless. Some people are just waking up to the fact that value propositions have to change over in order for value to be converted into profits.

People have poked fun at the so called apocalyptic writing on the wall for years on Vladville but let me ask you this: What is an antispam company worth in 2013? Don’t answer that yet. Now say you were an investor in such technology (that is rapidly marginalized and given away for free by virtually everyone) – would you be putting in more money in it or hoping someone dumb enough walks by with a bucket of cash and walks away with it before it’s completely worthless?

This is the cycle that the MSP vendor industry finds itself in right now. Too many single point solutions, too much debt, too little integration and business development that focuses on what businesses are actually buying.

While point solutions still have a place, and will still be sold, their competitive value has been marginalized by innovation and they can no longer stand on their own. For most of these things their best chance is to be lumped into something more cohesive or given to someone that can actually put a meaningful business model around them that can compel small businesses to buy it or sign up for it for free in order to sell more profitable, more popular solutions. You can’t take Shockey Monkey seriously because a version of it is free? I can’t take you seriously if you are too stupid to figure it out.

The game.. the business.. doesn’t change because the vendors cannot stay in business. But it changes all the time and if you refuse to change with it, all you’ll be left with is change.

ExchangeDefender Beyond IT

ExchangeDefender
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Last week we held a major webinar to cover the developments at Own Web Now since last Thanksgiving. The webinar was oversubscribed but the recording is up and if you have any questions there are people here that would love to answer them. Long story short, we had to look at the mirror and face the fact that we are growing the business at a rate that just was not sustainable – so we ended up reengineering not just the services but also the management and how we do things. Check out the webinar:

ExchangeDefender Q3 Update

http://www.exchangedefender.com/media/ExchangeDefenderUnified.wmv

Note: It may require GoToMeeting codec if you don’t have one; skip the first few minutes, GoToMeeting crashed and had to be restarted.. hence my rather annoyed tone at the start.

Now why does this matter to you at all? Well, on the surface it really doesn’t. Our internal process, our certifications and our business compliance are our problem.

But since we’ve solved those problems.. we can now offer a lot more services. Hence, I’m happy to invite you all to our next webinar that I hope you attend (don’t bother if you aren’t in our partner program and actively reselling services):

Wed, Aug 28, 2013 12:00 PM – 1:15 PM EDT

https://www1.gotomeeting.com/register/343852577

Announcing the release of the ExchangeDefender for Service Providers. If you manage large teams or diverse technology deployments, ExchangeDefender is adding solutions to the portfolio that will dramatically reduce the amount of time you will spend managing that technology and making support and deployment services remarkably more profitable.

letsgoHooray, more crap Vlad wants to sell me!!! No. What we will be announcing will not be an additional charge, will not be a new product and will not be something that is new to you.

However, it will put thousands of dollars into your pocket during the first month or on the very first project. Gua-ron-tee-d.

So let’s rock.

Do you really need a tablet?

Apple, Microsoft
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In the last quarter the shipments if iPad cratered. Microsoft lost a billion dollars so far ordering Surface tablets that nobody seems to want and about everyone that needed a cool Netflix interface either already has one or has options from the double digit Android tablets to high convertibles.

But do you really need one?

The business argument for this one is actually fairly straight forward, tablets tend to be seen as consumer devices and the “need” for the tablet is kind of limited. At least that is what I have heard from my peers. When you need to actually do a lot of work you will get it done on a PC with multiple monitors, when you need something done on the road you have a laptop and everyone is already carrying a smartphone that can do a lot of quick stuff on the go.

With the full Windows 8 laptop prices dropping below the cost of tablets and the battery power coming closer and closer.. It is harder to make the case for tablets.

However…

Our industry has always had a part time workers in technical sense. Those that never needed two screens, or DVD burners or card readers.

There is a very large industry of terminal PC devices and accessories. For those, full PC is just not necessary, no matter how cheap. The maintenance costs of a PC are still significantly more expensive than those of the tablet.

Finally, your line of business apps are being built for touch and go, not for sit and double screen. This piece alone, I think, continues to drive the development and adoption of tablets and retirement of laptops as we go along.

The convertibles… I have no idea. The part I cannot overcome is the size – 10″ laptops suck and tablets larger than 10″ are too bulky and annoying. Keeping them in a single device, in an awkward implementation, that gets the best and worst of both along with the top price will likely just leaves it as an edge solution that will not get a lot of traction.

Just my tale on the subject but it will ultimately be decided by Apple and whatever hackjob Microsoft halfasses as a response to it.

If you spell checked this maybe people would take Vladville more seriously

Blogroll
1 Comment

From the fanmail:

Hi Vlad,

I hope you read this in a positive light.

I love your blog and you have a lot of insight that isn’t available anywhere else. You’re obviously a smart guy so why not proof read things before they get published or have someone check them for you? I think a lot of your thought provoking work would get significantly more consideration if it was written more professionally.

Dear Fan,

Perspective is Everything

1014049_10151746879284885_1331118748_n

I do not proofread, I do not spell check and unless Bill Gates puts the red squiggly line underneath the word as I’m typing it, I don’t even blink.

Sometimes as I’m writing, the bottom of my thumb slips down onto my trackpad and I start typing stuff in the middle of the paragraph above the one I’m currently writing. Sometimes I correct it, sometimes I keep it in there as a part of my insanity plea just in case I ever get sued for libel.

But why, why Vlad? Why not proofread? It’s simple. Part of the charm, part of the appeal, part of the attraction is that the thoughts offered here are as profoundly honest as I would be if you bought me a few drinks. This is perhaps why so many people read it and self identify themselves in my writing – it touches the nerve that only direct stuff typically does.

If I were to spell check that, consider the sentence structure, format my posting to meet any particular agenda or cover my ass on the oft chance that I’d offend someone.. I’d be doing this all day and I’d never publish a single post because anything you say will be offensive to someone. If I were to cut out all the potentially offensive and “unprofessional” content this blog would be left with .com. Plus, I have no respect for people that are only professional to my face and turn into little bitches a second later, we all get pushed out of middle school for a reason.

There are tons and tons of blogs in the IT space… and nobody reads most of those past the headline.

Reading a channel blog about industry development from someone who has never participated materially in the industry is the equivalent of reading the organic chemistry college textbook for fun. I don’t write headlines as a means to sell advertising, I don’t write for people that don’t want to read and frankly, I do not see a professional angle as being something that will ever come to Vladville (not in a sense of ad sales, not in a sense of whoring myself on the conference speaking circuit, not in a sense of having this stuff published, etc). Others have that as the agenda and I wish them the best of luck, many of them are my friends, it’s just not for me.

Like I mentioned yesterday, there comes a time where you seriously have to ask yourself what you stand for and what you actually believe. If you’re OK swallowing the lies, dishonesty, deceitful behavior and obvious manipulation just because it’s wrapped in a pretty wrapper with a good Christian bible quote next to it then by all means, go for it. But there is a difference between doing something good and pretending you’re a good guy. If I have to take Vladville and dress it up into something just to get attention, frankly, I’ve failed.

So thanks for reading Vladville, hope you like it and hope you have a great weekend. And if not, that’s cool too, go fuck yourself.

Love,

Vlad

What is the value of on-premise mail server?

Cloud, IT Business
5 Comments

I’d honestly like to know. If you’d like to see why and what we’re doing (disclaimer: this is a vendor event skewed towards ExchangeDefender and what we do)  feel free to join us.

In particular, when dealing with small business (not big/enterprise), I would like to know what are the key values of having a mail server on premise in the office. The following are my opinions on which key values used to be relevant that are no longer important (again, just my opinion, I don’t care if you disagree, I just care about the ones I am missing):

Issue of connectivity “Client has slow or unreliable connectivity, large attachments, etc”  – Dismissed largely because Outlook in cached mode uses comparably the same amount of bandwidth as on-premise Exchange, if they are mailing large attachments around they should be shot, etc.

Issue of broadband “My village only has dialup Internet” – Fair point. That sucks but that’s not a growing opportunity for anyone to sell software or services into (except maybe an ISP)

Issue of security “Client only trusts their server if it’s in their office” – Gotcha, security through ignorance. Hope it’s not connected to the Internet. 

Issue of legacy applications “LOB requires server A which requires CDO which only works on premise” – Legitimate but again, dinosaur.

When you dismiss all the old world psychological problems of comfort (it’s always been on-premise),  paranoia (NSA is reading my email), LOB (our vendors have us bent over), hoarding (“realtime access to email from Internic in 1996 is business critical”), and voodoo economics (“on premise Exchange with my $350 / server + $50 / workstation MSP fee to keep it all together poorly is more affordable than the cloud)… what is left?

What else am I missing as a giant selling point of in-house mail services?

Legitimate Reasons

Compliance by submission – Anytime legal and accounting get involved in managing technical operations of a company you’re guaranteed two things: it’s going to be expensive and it’s not going to make any sense so you better just do what they ask. The challenge there is that you’ll take on the legal liability and assume all of it on your own while managing the whole nightmare as well. Compliance is big in the enterprise and even midmarket and we’re making a lot of $ on our ExchangeDefender Compliance product even in the SMB but it’s not cheap by any means.

Long Term Storage – Email has, for better and mostly for worse, become a defacto file storage locker for small businesses over the past two decades of crappy file server implementation failures. One thing that has remained consistently reliable has been the ability to just “email it to me” and companies (read: massive amount of unskilled labor only capable of doing it one way that will never ever ever change) have storage needs for email that transcend the IRS record keeping requirements or any technical recommendation any sane engineer would ever recommend. Where there is pain there are profits.

Trust – While many either trust or have no other option than to trust or simply do not care because they have nothing to hide.. corporate fiduciary responsibility at times calls for additional safeguards and measures to protect data that may be stored in the cloud. As people leverage cloud services more and more the amount of trust will have to grow which isn’t likely due to the government espionage, cloud service provider reliability shortcomings, cheaper and unproven cloud services, drive to shorten the release cycle of cloud services, etc. Eventually the ability to assure continuity of business meets the convenience of not being responsible for daily operations of the infrastructure and you have you CYA.

Challenge

The problem, from experience, with the above 3 areas is that while they are all important and all relevant and all probably critical.. they tend to be a very hard sell. Small businesses have a hard time parting with money and at times assume greater risk for greater savings (only to be burned or outright put out of business at a later time, “but that won’t happen to me”)

Somewhere between the good reasons, good intentions and the right price there is an answer to the majority of small business mail concerns that the cloud alone cannot address. Microsoft has failed at this. Others have no incentive or interest in anything beyond the consumer (Google Drive, Skydrive, iCloud) and other commercial services are aimed at storage and large scale server imaging and redundancy (because it’s easy to sell those)

If you can think of anything that I’m missing, please let me know. vlad@vladville.com

-Vlad

The Demise Of The American Small Business Employee

Boss, IT Business
Comments Off on The Demise Of The American Small Business Employee

It’s been a busy week at ExchangeDefender so I’ve slacked off on Vladville. Gonna make it up right now: Many of you are new to Vladville (readership keeps on growing or the botnet keeps on spreading, not sure which) so I want you to take the following article in the proper context: I’m not a journalist, I’m (obviously) not a writer, I don’t spell check and this is just my opinion. I don’t get paid or get any pleasure in writing anything negative – think of it as a public service to get you to act/change.

I spend a lot of my nonexistent free time reading about history and economics. I spend the rest of the day with CNBC, BBC and other news channels humming in the background covering the world events.

What is going on in the world… is an outright crime. I am writing this because of what I’ve seen happen in Greece, what I’ve seen firsthand happen in Italy, France and England – what I’ve watched happen in Cyprus and finally.. what happened yesterday as Detroit filed for bankruptcy.

Times are changing and you have to as well.

Brief History of Employment

In the long long ago (prior to 1800’s) there were really only three industries: military, farming and whoring. Then, mostly thanks to the contributions of the Medici’s and Gutenberg, the renaissance and religious freedom paved the way for the industrial revolution and suddenly there were a lot more than three things people did for profit.

In the past 100 years we’ve had three incredible evolutions of a small business employee and in one way or another those are still present within the global workforce.

Indentured servitude (aka “Diet Slavery”), was pioneered by Henry Ford and to the present day it consists of pounding the willing employee within the last inch of their theoretical productive output: Think McDonalds employees, people that put together your iPads, etc.

Our parents, baby boomers, enjoyed a massive improvement thanks to the labor rights movement and held the belief that things would be provided fairly to those that work hard and maintain a strong work ethic. Be loyal to your company and get a pension. Invest in the corporate 401K, get promoted, get raises and live within your means.

Finally, the Google generation, grandsons of diet slavery and children of the unionized employees, the workforce with all the labor rights, none of the work ethic and no prospect brighter than the indentured servants of the industrial revolution. They don’t even know how bad they have it because the temporary abundance of free many, capital expansion and social benefits (ie: entitlements) are floating a large army of consultants, part timers, seasonal workers and project / stay at home employees. Reject hard work, reject traditional values and rules, embrace your creativity and flexibility.

Psychology of Motivating the Unmotivated

With each generation having an easier life and procreating exponentially faster than the previous, new generations of workers are bred to deliver less and expect more. With each new labor abuse comes a new labor right, the grass on the other side gets greener.

Eventually the sales, marketing and psychology research converged on the most efficient way to keep on moving the goal post of the American dream while still making it technically achievable in a watered down solution.

What if you could get the benefits of freedom without actually being free? What if you could enjoy the lifestyle of a rich person without actually being free? What if you could own things you can never mathematically be able to pay for if you agreed to pay far more for what it’s worth over 30 years?

What if you could get the sensation of being rich while you were really just drowning in the insurmountable debt?

Now if a person gets taken advantage in this way they are dismissed as idiots. Greedy.

But what happens when the whole country lives like this. The entire continent? The entire financial system?

What if the company you’ve given your whole life to gets bought out by investors who leverage it with debt and it goes down in flames burning your pension along with it while Mitt Romney and Chainsaw Al collect millions? It happens.

What if the bank you’ve put your money in buys the politicians that allow it to overleverage their deposits in a risky and complex credit default swaps scheme that comes inches within ruining the entire credit system – and nobody goes to jail? All the while Martha Stewart watches from a low security prison for selling a stock because her broker told her it was going to go down. It happened.

What if the whole country is so mismanaged that it cannot pay the pensions, salaries or even sustain the daily operations – and gets pushed around by other countries to drive it’s citizens into defacto poverty in order to get a loan? What if hard earned money just disappears, gets stolen and half of the continent falls into a deep depression? It’s happening.

When something so unfair goes on without punishment.. how do you make it fair so everyone can be reckless and unaccountable at the same time.

The American Dream

Jefferson believed that life, liberty and pursuit of happiness were the cornerstone of America. In fact these words were written on the 4th line of our Declaration of Independence.  

Problem with this notion is that in free market capitalism few can become incredibly wealthy so long as many others accept living in poverty. But how do we get the poor from killing the rich? The American Dream.

Politics, Religion and freedom of choice.

Much of the present American Dream is work of incredibly smart and manipulative creative agencies from Madison Avenue in New York after WW2 who created this dream through television and entertainment. Everything from car leases to time shares to speculative investing owes it’s success to the decades of breeding psychology with marketing and worship of success.

In as little as 50 years we’ve gone from a country that celebrated hard work, dedication and pride of ownership to a society that celebrates inexplicable odds of success: Game shows, rappers, teen moms with sex tapes, illiterate athletes and college dropouts with venture capital backers are my generations examples of making it big.

The symbols of success: cars, gadgets, services.. are available to everyone so long as they can afford the bare minimum payment.

In a way, the American Dream is a social addiction that consumes the budget until all it’s left with is the indentured servant to a restructured, consolidated and refinanced loan. Where everyone gets a cut and the actual person doing the work barely gets by – where nobody feels sorry for them – and they creep in their petty minimum wage pace from day to day to the last syllable of recorded time. But they have their iPhone and their car and just enough to buy booze to distract themselves from the illusion they cannot wake up from.

This is not me being negative, in spite of Shakespeare: This is me begging you to understand what I’m about to say next.

World is unfair because you’re an a#%hole

I have these conversations with my employees a lot. While they obviously see it as needless lecturing and Vlad’s BS, it’s also hard for them to ignore the level of success and wealth I’ve built up by not following the herd. And to be honest, I care about the people that I work with far more than they’ll ever believe.

The issue of fairness comes up a lot.

Why am I being treated like a child? Because you act like one.

Why is he getting more than I am? Because he is worth more than you.

Work life is unfair. But perception of fairness is even more skewed. Everyone has their problems and complains front and center, while they only see the good life that others enjoy. The single biggest part of your inability to be happy actually comes from your inability to understand that others don’t have it that great either.

I run a bullshit-free business. People earn a salary which is significantly higher than the mean and they work hard. Everyone that works for me is issued an Android tablet to use for personal stuff (email, Pandora/Spotify, Facebook, etc). This is for the most part due to our SSAE16 compliance than anything else but the bottom line is that employees have a relatively liberal access to non-work stuff throughout the day. They are constantly on their phones or texting, music is always streaming, Pinterest and Songs With Friends accolades scroll through the day.

This happens and I understand it and I tolerate it because, again, we’re a bullshit free environment. They are expected to work incredibly hard in a stressful environment and they know that their thanks come in every two weeks on payday. There is no pie in the sky “we’re going public” payoff or a token check that comes when someone buys the business that will just kick them to the curb. There is no reliance on a government grant, no ridiculous delusions of grandeur with the next product that will make us overnight billionaires. So we take the good with the bad, hustle and get paid. More and more with each year.

This is far from a peaceful equilibrium though. Even though nobody thinks twice to ignore a personal call at work, they are very quick to point out how hard they work. Raises at review time are a matter of a right, not reward. Being told you’re late for work is met with resentment of being treated like a prisoner rather than apology for not being there for our clients when they call.

We’ve had people quit over this. At the same time, we’ve had people step up and do more work and produce more than they even thought was possible.

If you look hard enough, you will find people getting screwed and people getting rewards they don’t deserve.

And with this distraction preoccupying your daily life, you do not see the reality of who is truly screwing you: people you give your money to. From landlords, to the government to the electric, gas, insurance, health care and others the convenience is cutting deeper into the pocket and taking people that are relatively well off onto the edge of poverty. One brief moment of bad luck and the house of cards collapses.

The small business employee is under a terror which it hasn’t seen since the Hawthorne experiments at the center of the Great Depression. You can no longer trust your government to provide for you (look at what is happening in EU or even Detroit), you can not count on your pension when the investors push the company to Enron business models to meet expectations, you can not count on insurance or health care system which is unsustainable and you cannot even eat or drink the water that is being poisoned and genetically manipulated in the name of a greater profit.

Simply put: every American employee must become an entrepreneur, abolish the indulgences of the illusion of The American Dream and commit themselves to personal management of time, finances and health.

On Monday, after my employees skin me alive and burn me on top of the Ducati that sits in my office, please engrave the above on my tombstone. All my corporate life I strived to treat my employees and my clients fairly, at a great expense, and it pains me to see good people get taken advantage of. Worldwide. Take care of yourselves.

Windows 8 Tablets: Premature Consumerization

Gadgets, Microsoft
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People love their iPads. So much so that Apple is selling more tablets than the entire PC industry is “shipping” personal computers.

While Microsoft’s attempt at Windows 8 both in software (Metro) and hardware (Surface RT, Pro) is aimed at bringing Microsoft to the tablet form factor, the story so far seems more like that of netbooks than of any success.

As an owner of a Microsoft Surface RT and Acer W510 Windows 8 tablet I’d like to explain to you not just why “Windows on a tablet” is not something you should ever put in your customers hands given the options you have now.

Hardware

Simply put, what is out there is garbage.

I love my Acer W510 and it runs full Windows 8 (yes even the Start menu from Star 8) but I’m a geek and I understand that the low powered processor is just a piece of the sacrifice of having a tablet that can run business software and still live the whole day.

Non-geeks and non-IT personnel is not going to put up with Windows that freezes, stalls, swirls it’s balls around the screen endlessly and has the screen quality of a third world $100 PC.

With a minor exception or two, what the OEM channel has put out there is just rushed, cheap and misguided. It seems that OEM world wants to battle with the iPad, and in order to ship a price-comparable tablet they have practically taken a netbook (crappy resolution and cheap plastic to boot) and slammed it into a tablet.

I recently took an iPad mini and a notebook on my vacation through Europe. When Microsoft announced the 8” tablet at WPC I was hoping there was finally something sensible with small size and battery life. Well, here it is:

acer1

To say that holding this thing is awkward doesn’t do it justice. It’s horrific.

acer2

Microsoft (or Acer) points out that this is the device meant to be used in the portrait mode (held like a book, not sideways / across the lap) – but given the shape, weight and cheapo plastic you kind of need a third hand to deal with this beast.

It’s infuriating – they are after Apple on the price, yet the design is more in line with something my 5 year old kid could have found in his McDonalds happy meal.

To compare this with Apple or even Samsung is like comparing a Lamborghini to a Lamborghini fiberglass replica mounted on a stretched Fiero frame. It looks the part. But it feels like a fraud. And if that’s not bad enough, it also costs more.

In case we’re not friends on Facebook..

My wall, every time I post about yet another Windows 8 gadget, is littered with comments of other consultants who have tried to give a Windows 8 tablet to their customer and had to send it back. Doesn’t matter if it’s Microsoft or Lenovo or Acer – it’s just not ready.

Now I know Ballmer is the kind of “Give it another look” but while that may work for Bing, where people just switch back to Google immediately for free, having to live and endure the pain of a Microsoft experience with Windows 8 is going to burry not just this but the next few attempts Microsoft and others make at a tablet.

Delusion is a powerful thing. Last week Microsoft bragged about being overwhelmed with the demand for Surface RT and Surface Pro – at their own WPC event where they discounted their devices by over 75% – and still didn’t sell out the full 20,000 they brought to their own show. Bet you most of those end up on eBay too, though Microsoft again had the last laugh by announcing the discounting Surface RT the very next day.

I have no doubt that Microsoft will one day figure out the tablet thing. Or the phone thing.

But as George Bush famously attempted to say: Well, you can’t be fooled twice.

As I mentioned yesterday, I don’t feel betrayed by Microsoft at all, they run a business and I’m their partner where we can make money. It’s just that this coordinated destruction of the Microsoft ecosystem is very painful to watch and it’s making the prospect of doing any kind of business with Microsoft a matter of discussion because we have to stand behind the stuff we offer for years and “we’ll fix it in the next release” is something that died last decade. Yes, Acer will fix this, but if you bought a $300 Acer W8 prototype that’s not really good news to you.

Message to the old SBS guard

IT Business, SMB
2 Comments

As Eminem said: recoveryapprovedcrop

It’s over.

Let go.

Nobody wants to build servers no mo.

At least not in the SMB space. Those are facts, like them or not.

Unsurprisingly, The League of Extraordinarily Unreasonable IT Gentlemen begs to differ. (you’ll have to scroll down to read the comment).

Inside The Mind Of an IT Innovator

First, let me explain what it’s like to work at a company (software|hardware) that has to innovate in order to stay alive. Companies like Google, Microsoft, Apple, Oracle, etc cannot constantly pump out the same crap that they have put out in the past because they need to give their clients more reasons to spend a premium amount of their IT budget getting the new version. For example:

I know your clients love Windows XP. Office 2003 is as close to perfect as it gets.

But someone at Microsoft had to break all that. They introduced the dreaded ribbon. Oh. My. God. The traffic lights started flashing faster, people got in accidents, millions of people died and.. Woops, sorry, my bad, got carried away there, you kind of have to be on heroin to make the pro argument for legacy software.

Fact is, the functionality available in Office 2003 can now be delivered by dozens of their competitors. And people aren’t going to pay $300+ / user for something they can get for far less or even for free. So Microsoft introduces the ribbon, the metro, the tile – and people buy it.

It’s not perfect.

None of the new technology, historically, has been a slam dunk.

But this is the difference between the IT consulting professors and people that are in charge of building new technologies: We do not give up just because something isn’t perfect. We don’t just change stuff for sake of better scenery, we do it because of customer demand and because that is what we see as needed.

Guide To Complaining About Innovation

Now back to Bob.

On behalf of the product manager in charge of Visio, I am sorry that the Visio experience on a touchscreen isn’t the same as the one on a 60 pound desktop with two monitors. But Bob, can we just agree to disagree? How about I as a Vision product manager agree that the experience is not great right now and we don’t just scrap the multi billion dollar industry that is jointly heading towards putting more stuff in your hand and pocket and less on your desk, under your desk. I’ll see your imaginary lawsuits and match them with my imaginary (however more realistic) likelyhood that the technology that fits in your hand and pocket will eventually catch up.

The same Bob-ish arguments were used against every major technological advancement in the past two decades. My clients won’t look at the cloud, the state of broadband is just not where we can use hosted applications. Companies like Google and Microsoft and Apple and Verizon and Comcast and.. don’t sit back and cry for your Courier modem, they try to figure out how to make fiber cheaper and wireless more accessible.

Innovative companies do not sit around trying to help you maintain a more profitable status quo. They use disruption and innovation to collect a premium for their products and services.

Same Bob argument was used against smartphones. Except it was a Vlad argument, when doing the initial review of the iPhone: “I do not see this thing as something that could be used for any serious work” – I said that the first time I played with the iPhone. I am glad Steve Jobs didn’t quit when he read my review.

Which brings me to the guide to complaining:

1. Never speak from the position of authority. This is going to sting, but I’m pretty sure that Microsoft spends more for the staples used to hold their research reports together than you’ll earn in a 100 years. If you want to be taken seriously, communicate the feedback from your limited set of clients without pretending you know more than their research.

2. Do not use the present/past to fight against the future progress. Just because you cannot imagine how a tablet would be a great tool for architects, inspectors, designers, engineers and other professionals to make slight adjustments and demonstrations in the field because the technology as it is right now isn’t perfect for it, doesn’t mean that we cannot strive for it. Remember, what we work for won’t be around for a little while.

3. Do not argue with little data sets. Just because you cannot get a business connection of more than 1Mbit in some remote village does not mean you can invalidate the entire industry of stuff done online. Just like you cannot understand why big companies cannot extrapolate your little data set to make them understand they need to work on little edge cases, they cannot understand how your remote village cannot have faster Internet connections.

4. Do not fight progress. Technological advancement is inevitable. IT is no longer a geek profession, it’s a business profession and even if your argument is technically correct, the guy making the ultimate decision up top is more like Steve Ballmer than an engineer. Make your fight about money: “I have x clients that have y budget to spend and they cannot go to your product z. How can we continue to make money from them?” The reality of Microsoft’s massacre of SBS is that they saw the marketplace as shrinking and the # of users who didn’t want to spend money on IT was not going to pay for the continued development of a dinosaur.

I am nowhere near the level of Microsoft, let me just say that.

But I work with people all over the world and, given our size, we can act on the feedback much faster than others. So when I talk to my partners – many of whom are SBSers – they don’t have their head in the sand wishing Exchange would come back to their clients officer – they are smart business people. They, like their Microsoft millionaire brotherin, have the same business concerns of how do we adapt the new technology that is coming down the pipeline to serve our clients.

With all undue respect, the obstructionists that want to fight technology need to sit down because you’re giving all of small business IT a bad name.

Small businesses are frugal, yes, but they still have smart phones, broadband, multiple offices, temporary employees and facility challenges that big companies do. Stop portraying them like isolated backwoods technology haters who have no Internet connection and cannot read a screen smaller than 15” – if that’s your client base then you just have a crappy client base. Not every small business is building an SBS server with parts off eBay to save $20 and then end up with a nightmare business down scenario that takes you hours to put them back together.

Tons of small business IT folks make money with the cloud. And mobility. And consulting. And yes, even building workstations. But none of us are looking to stay in the past… this is a terrible industry to try that in.

Focus on the positives. Or move on as industry passes you by.

Food for Thought

IT Business
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Interesting times in the MSP industry. If you’re paying attention it seems that the MSP industry these days is more about the mismanaged MSP vendors than the MSP companies that make up their rapidly disgruntled client base. I had a conversation earlier today that inspired this post so I hope you enjoy it.

Hey buddy, I’ll trade you this half eaten sandwich for your MSP platform

You know we’re in hard times when the guy giving up the sandwich is getting a bad deal! How could these companies possibly be worth so little and have so few prospects that they are crumbled down and scraped down to the bare guts of the client list – and not just with one company!

photo5

The answer is ridiculously simple: They are lying.

“We believe that the best times are ahead and that this move was in the best interest of _____ and the new company some great plans for it and nothing will change.”

Then within a month later all the key personnel is gone, all the people who have formed relationships with service providers over the years are either gone or fired and the most senior guy you recognize on the roster is an MSP failure / would-be-expert-speaker working as a part time contractor?

Truth hurts. But it hurts more when it’s wrapped in deception hoping people won’t figure out the bullshit story. Yes, you can pay a MSP news site to pretend to be “checking on the status of the investment” while it’s employees move into the building and put up their sign, you can parade new management and pretend like lots of new stuff is going on but they can be as tight lipped as they want to be about what is going on but when all the management and key personnel is gone everyone can tell what’s going on.

I’ve blogged about this before, it is not a true representation of what is going on in the industry. This is just what happens with Venture Capital and investors. Investors and VC don’t care about the software, about the client or about the solution beyond the dollars and cents. They aren’t buying a solution to make your (clients) life easier, they are buying it to make it more profitable. You don’t become more profitable the more complete the solution becomes or with better reports – you become more profitable when more @#% is pushed down your throat hard enough that your wallet pops out of your pocket. That’s the reality.

It’s not that the MSPs are doomed..

It’s that the investors backing these vapor businesses are hungry for profits and they have no problem at all sending them down the meat grinder. Everyone is happy on the way up, nobody likes the splatter on the floor when things head south.

If you really want to piss off a bunch of people..

Buy an RMM company, roll it up with another solution (whatever is popular and hardware-centric, let’s say a BDR business) and give the damn thing away for free.

No catches, no requirements, just here you go “a gift from us to you, please check out all this other wonderful stuff we do”

It works. Shockey Monkey almost singlehandedly launched our cloud initiatives and got ExchangeDefender to a level I never could have afforded through traditional marketing and trade shows. And because other PSAs didn’t want to play ball, it built up an audience of thousands of MSPs, some that moved to Shockey Monkey Pro and will likely never consider a more comprehensive solution. Not part of the agenda, more a collateral damage – but the tide lifted all the other stuff we did almost simultaneously.

Here is the thing about the RMMs – many MSPs already are and many more will soon be looking for another place to go. It’s not the MSPs that got mismanaged – their vendors were. And those MSPs will need a solution they can build their business up on and not worry when it’s going to be subject of the next takeover, IPO or other cost-cutting initiative.

One of the things I love about Google is how well their services play together. But Google also has no heart when it comes to cutting even profitable things – they are quick to kill things that don’t make material change – they are the anti-Microsoft in a way, they don’t let stuff bleed. While that’s awesome from a business management perspective, if you love Google Reader, Latitude… or more closely – your RMM, backup, antispam, hosting, BDR, security, monitoring, quoting, etc tool… it’s going to sting. If you go with something smaller, you’re dealing with a tool that may not be very well integrated. If you’re going with something bigger that is a part of a bigger solution then you risk your product simply being marginalized or maintained less and less as the company cannot justify the R&D if it cannot turn up more bodies for their product.

So here are some questions for MSPs to consider:

1. Does mismanagement of the MSP vendors translate into mismanagement of the MSP? Namely, just because your vendors are struggling does it mean that you are doing less and less MSP business or that you have less competition out there because the barriers to entry are higher?

2. Should you focus on finding a new RMM platform because Rome is burning… or should you focus on documenting your business better so that when more of your vendors jump the shark replacement is less painful?

3. If you can’t answer #1 and #2, don’t worry. You can still be an MSP Coach.