Last night was our monthly meeting for Orlando ITPRO and it was the first one in quite some time. We had a few hours of just plain conversations about a local data center that recently had a network down status for over 12 hours and the importance of limited SLAs when things go wildly out of your own control.

For my part I was talking about our network management for unmanaged servers. Say that five times fast. There are many networks and customers that do business with us where we are not the managed services provider (company too large, privacy issues, IT policies prohibiting external access) so things like logmein and VNC are out of question. So what tools do we use to both assure staff has no access to the passwords and critical authentication data but also that we keep our level of integrity when it comes to accessing remote systems?

TechSmith Jeng - Screen video capture to save sessions and store both for compliance and legal purposes but also send to the client for training purposes.

code4ward Royal TS - Royal TS is a consolidated remote desktop tool, looks and feels a lot like Microsoft SCVMM for virtual machines, except for managing multiple remote desktop sessions.

Accountability and flexibility… for free.

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