Lack of professionalism goes both ways..


One thing that gets me, been on really all sides of the IT business, is how easy it is to spot people that should never be dealing with human beings. The world of IT business has really evolved from the hippie-hair guru that dismissed everyone around him and acted like a god… that personality is dead and it seems to be lost the most on the older generation which likely got their pinkslip because they could not act in a professional manner.

How they went from being a fired antisocial guru to an IT consultant confuses me even more. I mean, if I hated people the last occupation I would want is the one of a patient mediator and teacher trying to bridge the gap between the end user training and complex computer user interfaces. But that’s just me. Here is the thing:

If you can’t be polite and courteous people will refuse to work with you.

I can understand the frustration, I can understand the personal problems.. but that does not mean I have to tolerate it or accept it. What kind of a leader would I be if I did that? What kind of a message does it send to your people to force them to put up with abusive and rude people, but never do anything but smile and try to help?

No. We are not DMV. We are not a punching bag.

Most techies like to assume that everyone they talk to is a complete retard and it is their duty to solve all the problems the other party has because the way they were treated did not meet their expectations. There is a lot of professional stuff in professional services, if you can’t act like one you need to seek a job where they will stick you in your cave and throw away the key. Only downside is that those types of jobs are few and far in between..

So let’s learn a little respect, k? Or you will be sitting in one sad, lonely unemployed corner all by yourself and your ego.

3 Responses to Lack of professionalism goes both ways..

  1. Where did this come from?

    I struggle daily trying to help IT Pro’s to become the Trusted Advisor, we are not here to just fix stuff anymore, we are here to enable businesses to succeed, increase profits, compete in the global economy and do business in a flat world.

    Can you tell I read? 🙂

    Stuart Crawford
    Calgary, AB

  2. vlad says:

    Ah, some idiot who couldn’t figure out how the web site worked got a little too much attitude and got told to buzz off after he emailed support, sales and postmaster@ even though none are listed on the site.

    What gets me is that these people need us to make money – we have no trouble selling the product at all. They need a partner that is focused on partner relationships, training, support and we’re pretty much the only one around with the kind of features SMB shops need. So why try to be a dick to someone that can help you make more money?


  3. MikeS says:

    Being an IT “Professional” I a have run across my fair share of IT a-holes. It’s amazing to me how people can treat others!

    Money or not, who is going get helped first. The nice guy or the ass…

    Oh yeah, these are typically the break fix heroes who haven’t learned anything new since ’95.


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