We’re nearly at the end of 2009 and I wanted to give a present that so many have asked for over the past year. To be honest, it is long overdue and given my road schedule somewhat embarrassing that it took so long. But here it is:
(407) 536 – VLAD
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This is the cell phone number that you can reach me at, directly, from 10 AM to 10 PM. Through the years I’ve aggressively supported the IT Service Provider industry (and at times some in the industry didn’t want to hear it) and my company has profited from that attitude handily – because when you have a big mouth people tend to hold nothing back. Our new business model, and nearly all of our relationships in the industry, have been built on the ability to discuss strategy and collectively build something great on feedback, trial and error, experiments and generally social stuff.
In 2009, I’m ashamed to admit, reaching me has been almost impossible unless you have my cell phone number and catch me between meetings. Now you have a solution for at least half of that problem 🙂
On the bright side, I’ve spent 2009 on the road learning what solutions will push MSPs in 2010 and beyond and have spent all of my in-office with my staff trying to guide us in the right direction. With the launch of ExchangeDefender 5 and the death of nickel-and-dime pricing model you’re starting to see the results.
In 2010, I want to step it up a notch. What we’ve built may not be perfect but I believe that by being open and accessible we can minimize any pain points that come up by giving you a straight connection to the very top.
SLA: Generally accessible 10 AM – 10 PM. SLA response within 24 business hours (during conferences or product launches when I’m generally blocked from the outside world entirely). Phone calls are screened automatically, all texts and voicemails are logged and stored on third party (external system) and do not have a confidentiality guarantees of any kind. Calls may be screened and reviewed by Own Web Now Corp staff and you may receive a phone call directly from a member of Own Web Now staff if I feel that they are able to quickly assist you with the issue. I will follow up all calls.
Keep in mind, this is still 2009 and just the continuation of the message I’ve delivered you all year: We stand behind our s#$%. When you trust us with your business you know exactly who stands behind it and I’m not hard to find.
In 2010, I intend for OWN to blow you away with what we’ve got going on. I’ve been hinting that huge things are ahead for ExchangeDefender MSPs. Every time I post on this blog and tell folks they need to work with us, the response is in triple and sometimes quadruple numbers. I have no words to express how much that means to me and justifies everything I do in this business.
So Merry Christmas, Happy New Year and thank you from the bottom of my heart, pocket and the Vlad’s Ferrari Found – taking the beatings over the ExchangeDefender stuff while we were building ExchangeDefender 5 was tough to take at times, the talent has been an issue, virtually everything here had to grow up and it was tough. Thank you for pushing me, around the clock, and sticking with us. I can’t even convey the joy that I get from the constant stream of “thank you” and “wow” messages I am getting now. And the VFF is doing better than ever so thanks for that to.
From my family, everyone at Own Web Now Corp and all the ExchangeDefender SPAM filtering rackmounts…. Merry Christmas, Happy New Year, Happy Holidays!