University Training?


Last week I launched the series of ExchangeDefender Lunch & Learn webcasts. Basically I get together with a marketing person and we launch a live presentation covering 30 minutes on how to setup / configure / sell / support ExchangeDefender and then follow it with another 30 minutes of Q&A with up to 5 partner organizations.

My primary goal in doing this, aside from being nice to the people that fund my car collection, is to figure out how we can better support our partners and offer great training.

One of the initiatives that came from last weeks lunch & learn was a need for a partner university. Here are overall requests:

  1. Present information in an easy to understand, easy to follow, low attention span way (3 minutes at most) as a video.
  2. Allow company owners to assign these videos to their staff and be informed when the video is viewed.
  3. Offer a brief comprehension quiz at the end of the video to give business owner an idea if their staff actually learned something or if they were browsing eBay while they were being paid to learn.
  4. Give partners the ability to post these training videos on their own web site so that end users an learn how to use the product.

So I have two questions here.

  1. Is there anything else you’d like? We’re putting in some overtime tomorrow evening at 6 PM to design this and outline the videos we’d like to record.
  2. Does anyone know of a way to determine when a video has been played from beginning to the end? Maybe embedding something into the control at the end of the video so that it requires a click that is not obvious to the user (without viewing the source?).

Let me know. I’m or 407-536-VLAD. If you can’t reach me you can also discuss this with Stephanie Hoffman, I believe at x737?

3 Responses to University Training?

  1. Chris Knight says:

    If you use Flash video, you can use ActionScript to detect the end of the video stream.
    Similarly, you can hook into the event status if you use the YouTube APIs.
    From memory you get a stop notification. You just have to check to see if it’s stopped due to EOV or because the user’s pressed the stop button.

  2. Naimesh R. Shah says:


    You might want to evaluate some eLearning platforms too like I don’t know how well Macromedia Breeze does this. Like Chris mentioned if using flash you can do a lot of things like this with scripting.

  3. vlad says:

    Thanks to everyone that sent me an email and Chris & Naimesh, I totally appreciate it. We’re beefing up our documentation in January and it’s the only thing on the agenda for the team in Orlando as we hit 2010 hard.

    Documentation and training has been our issue forever. We’ve been lucky to be able to work with really awesome partners that were able/willing to figure things out. That marketplace is certainly undergoing a change and we need to do everything we can to get people started. These things are dead easy, but if you have no idea where to even start.. believe me, I’ve heard the frustration and we’ll fill in that gap quick.


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